Spark HG659b, Руководство пользователя

Страница: 6 / 8

8 9
4. Troubleshooting
Problem Possible reasons How to fix
WAN light is off ADSL, VDSL or Fibre
connection is not established.
There could be a problem with
the broadband equipment or
your line.
Check the modem and relevant
coloured cables are connected.
Turn the modem off for 30 seconds
then on again (and wait 5 minutes for
connection to establish).
ADSL – If you have a landline, check
that it is working. If not you may have
a line fault and need to contact Spark.
Internet light is off
or I can’t browse
the internet
There is no access from your
modem to the internet – this
could be because:
•
Provisioning of your
service may not have
been completed.
•
There is a problem with the
broadband network.
•
Incorrect password
on your modem.
•
There is a problem
with your account.
Check the date Spark has advised that
your service will be connected.
Check you have waited 5 minutes
since plugging it all together.
Turn the modem off for 30 seconds
then on again (and wait 5 minutes for
connection to establish).
Check you have correctly input your
modem password, including upper or
lower case letters.
I can’t find the WiFi
network name on my
mobile or tablet
The WLAN light on
my modem is off
The modem WiFi is turned off. To turn WiFi on, press the
WLAN button on the side
of the modem for 2-3
seconds (until the light
comes on).
My connection or WiFi
was working but it
keeps dropping
There could be a problem with
your line.
There could be a problem with
the WiFi drivers on the device
you are using. (e.g. computer
or laptop).
Turn the modem off for 30 seconds
and then on again (and wait 5 minutes
for the connection to establish).
Check your device manufacturer’s
website for any updates to WiFi drivers.
My WiFi is slow Many factors can affect WiFi
performance – such as:
•
Speed of internet connection.
•
Number and specifications
of WiFi devices connected.
•
Your home layout.
•
Location of modem.
•
Interference from other devices.
Check out spark.co.nz/wifiathome for
more information on WiFi performance
and how to improve it.
If you’ve tried these fixes and the problem persists visit spark.co.nz/help
or call Spark on 0800 225 598 (Consumer) or 0800 BUSINESS (2874 6377)
Indicator Expected state Description
Power Steady green Power is on.
WAN Blinking green Connection is being activated.
Steady green Connection has been set up & activated.
Off The DSL port (for ADSL or VDSL) or WAN port (for Fibre)
is not connected.
Internet Blinking green Modem is connected to the internet, and data is being transmitted.
Steady green Modem is connected to the internet, but no data is
being transmitted.
Off Modem is not connected to the internet (or is in bridge mode
– see online user guides for more info on bridge mode).
WLAN Blinking green WiFi network is set up, and data is being transmitted.
Slow blinking
green
Modem is trying to connect to a WiFi capable device
via WPS. Duration is up to 2 minutes.
Steady green WiFi network is set up, but data is not being transmitted.
Off WiFi is turned off. See “Troubleshooting” on page 8 for how
to turn on.
VoIP Blinking green Modem is registered with a SIP server and data is
being transmitted.
Steady green Modem is registered with a SIP server, but no data is
being transmitted.
Off Modem is not registered with a SIP server.
LAN 1 –
LAN 4
Blinking green A LAN port (yellow ports on back of modem) is connected to
a Ethernet device (e.g. computer) with a network cable (yellow
cable), and data is being transmitted.
Steady green A LAN port (yellow ports on back of modem) is connected to
a Ethernet device (e.g. computer) with a network cable (yellow
cable), and no data is being transmitted.
Off No connection on the port.
USB Blinking green Modem is connected to a USB device, and data is
being transmitted.
Steady green Modem is connected to a USB device, but no data is
being transmitted.
Off No connection on USB port.
What the lights mean