4.2 What do the lights mean?
Power Behaviour
Description
No light
Modem is not connected to power.
Solid green
Modem is on.
5G NR Behaviour
Description
No light
Modem is not connected to the 5G NR mobile link.
Solid green
The signal strength is good.
Solid blue
The signal strength is fair.
Solid red
The signal strength is poor.
The position of the 5G Smart Modem can greatly influence
the WiFi signal.
Ensure you follow these tips:
• Where possible, place your modem up high.
• Dense obstacles such as walls, floors, ceilings, hot water
cylinders, aquariums etc. limit WiFi performance and range.
• Don’t place the modem near electronic devices such
as microwave ovens, cordless phones or wireless
transmitters like baby or room monitors – these can
cause interference of your WiFi signal.
• Don’t place the modem in an enclosed space such as a
cupboard, under or behind a desk or large items of furniture.
• If you want your WiFi coverage over a large area, try a
WiFi extender or similar product.
Flashing green
Modem firmware is being upgraded.
Flashing red (fast)
SIM failure, account set-up issue, or no PIN (both 4G & 5G
will flash in this scenario).
Flashing blue
Network connecting (both 4G & 5G will flash in this scenario).
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