TROUBLESHOOTING GUIDE
TROUBLESHOOTING GUIDE
PROBLEM
POSSIBLE CAUSE
CORRECTIVE ACTION
The unit will
not operate.
Improper installation.
Recheck all plug
connections. Also, check
the AC adaptor for proper
connection to wall outlet
and phone base.
The digital security code
has been lost due to a power
loss while the handset was
away from the base.
Reset the digital security
code by returning the
handset to the base. A new
code is set.
You may have lost the
security code. The handset
can no longer communicate
with its base. The loss of the
code can occur if the battery
is drained and needs
recharging, the AC adaptor
is disconnected, a power
loss occurred, or there is
electrical interference from
other cordless phones,
baby monitors, microwaves,
etc. Even a momentary
power interruption could
erase your cordless phone s
security code.
1. Return the handset to
the base unit for 5-10
seconds to reset code. If
that doesn t work:
2. Check to make sure the
AC adaptor is connected
3. Unplug AC adaptor from
power source,
disconnect handset
battery for 5 seconds,
then reconnect. Place
handset back on base,
then replug the AC
adaptor.
If you have followed the instructions in this manual, and have difficulty
operating your Southwestern Bell Freedom Phone
Cordless Telephone,
locate the PROBLEM in the left column below. Check the corresponding
POSSIBLE CAUSE and CORRECTIVE ACTION columns to locate and
remedy the problem.
R
See the above mentioned
possible causes.
See the above mentioned
corrective actions.
The handset is being used
too far away from base.
Move the handset closer to
the base.
No dial tone.
Difficulty
placing or
receiving calls
,
PROBLEM
POSSIBLE CAUSE
CORRECTIVE ACTION
Can t make
outgoing calls
Tone/ Pulse switch is not
set correctly.
Set the Tone/Pulse switch
to proper position for your
type of service.
The digital security code
has been lost.
Reset the security code by
returning the handset to
the base.
The base and handset
battery contacts are not in
contact with each other.
Make certain the battery
contacts in the handset
and base make contact
when handset rests in the
base. The base CHARGE
LED should be lit.
Current channel is not the
clearest choice.
The handset is being used
too far away from the base.
Move the handset closer to
the base station.
The battery is not charged
Recharge the battery.
The incoming
call s signal is
intermittent
or fades.
,
Battery pack is
not recharging.
Battery pack needs to be
replaced.
Replace the battery pack
at least every one year.
Press the channel button
to switch from one channel
to another. This will allow
you to choose the clearest
of 40 channels.
,
Noise or
interference
is being heard
during your
conversation.
During a
conversation
a loud static
noise is heard.
The handset
only works
close to the
base.
The base antenna is not
fully upright.
Make sure the base
antenna is fully upright for
the best result.
,
The handset is being used
too far away from the base.
Move the handset closer
to the base.
Answering
system will not
operate.
You may have had a power
failure.
Proceed with a unit reset
29
30
The battery is not charged.
Charge the battery for
about 10-14 hours before
initial use or when the
battery low beep sounds
every 10 seconds from the
handset.