11
There is noise when the instrument is
turned on or off
The volume knob is an “infinity wheel,” so this is normal and nothing
needs to be fixed.
The piano makes no sound when
playing the keyboard
The volume knob keeps turning
Check that the volume is turned up and that the headphone jack is in all
the way. The volume knob is an infinity wheel, so continue to turn the
knob clockwise while pressing one of the keys until the volume is at your
desired level. Sound will be generated when the keyboard is powered on
and you touch the keys.
TROUBLESHOOTING
My speakers don’t work
My keyboard powered off by
itself.
My keyboard doesn’t sound like a piano
When headphones are connected, no sound will come out of the
speakers. Also, when the SoundKEY is connected to the GEC5 Lab
System, the speakers will not work if the keyboard is being powered by
the network cable.
The SoundKEY is programmed with a power-saving feature, so after 30
minutes of not being used, it will automatically turn off.
There are 20 built-in sounds in the SoundKEY. The keyboard will default
to Grand Piano, but when you touch the TONE button, the sounds will
change. Continue to push the TONE button until the red light turns off
and the tone is back to Grand Piano.
GEC5 Control App does not
connect to Teacher Unit
Check that the Cat5 cable connecting the Teacher Unit to the teacher
computer/wireless router is connected completely and secure. Lights
should be blinking. If the cable is not working, try a different cable.
GEC5 Control App does not
recognize SoundKEY
Teacher/Student instrument
sounds distorted or is too quiet
Feedback generated by the
SoundKEY in the GEC5 system
No sound out of the lab speakers
External
Speakers make a loud
pop when GEC5 turns on and off
Check that the Cat5 cable connecting the Teacher Unit to the SoundKEY
is connected completely and secure. Lights should be blinking. If the
cable is not working, try a different cable.
Balance all volume levels including teacher and student instrument
volume, Student Interface volume, and Teacher Unit volume.
Plug-in SK40 Headset fully to SoundKEY while connected to GEC5.
Check audio connection from Teacher Unit to speakers. Raise speaker
volume in the Control App volume dropdown menu.
External
Speakers must be off before the GEC5 powers on or off.
GEC5 Troubleshooting
ISSUE
SOLUTION
ISSUE
SOLUTION
This is normal, there is nothing that needs to be fixed