SOUNDPEATS
6
Green light stays on
100%
What should I do if the charging case won’t charge?
Please try to use another known working charging cable to charge
the charging case for more than 10 hours through your computer. Compared
to other electronics, the headphones are low power products. Hence for
charging safety, please do not use fast charger.
What can I do if any earbud stopped charging?
When you put the earbuds into the case and you will see the red light on the
earbuds when charging. If no light comes on, please use a bit of light
sandpaper or microfiber cloth with a bit of rubbing alcohol to clean the charging
connectors and try to adjust the earbuds to ensure the red light is on.
Why are the earbuds still connected to my phone after placing back
into the case?
1. The charging case is out of battery. The case will not turn off the earbuds if
the case battery is dead.
2. Please make sure the earbuds sit well in the charging case, and the
charging connectors on both the earbuds and charging case are clean.
3. Please charge the earbuds and case at least once per 3 months when not
in use for a long time.
The battery life is not as advertised?
A single charge will not give you 21 hours playtime constantly. The earbuds
work around 7 hours per charge will not normal mode, 5 hours per charge with
ANC mode. The charging case provides another 2 recharges.
TOUCH CONTROL
What can I do if the touch controls do not work always?
