17
D:\_SONY TV\SY160241_KS BR6 RG\DATA\4690453E11\4690453E11\040TRO.fm
masterpage: Right
XBR-75X905E / 65X905E / 55X905E
4-690-453-
E1
(1)
Troubleshooting
General troubleshooting for issues like: black
screen, no sound, frozen picture, TV does not
respond, or network is lost, do the following
steps.
1
Restart your TV by pressing the power button
on the remote control until a message
appears. The TV will restart. If the TV does not
recover, try unplugging the TV from the AC
power cord for two minutes and then plug it
in again.
2
Refer to the Help menu by pressing
HELP
on
the remote control.
3
Connect your TV to the Internet and perform
a software update.
4
Visit Sony support website (information
provided on the front cover).
5
Perform the factory data reset. Refer to “How
to reset the TV to factory settings” (page 17).
When [A new TV system software update is
available...] message is displayed.
Sony strongly recommends you to update the
TV software by selecting [Update Now]. These
software updates improve your TV performance
or add new features.
The following screen with [Updating…] will
appear and the illumination LED flashes white
while software is updating.
Do not unplug the AC power cord during the
software update. If you do, the software update
may not finish completely, and it may cause a
software malfunction. Software updates can
take up to 15 minutes.
When you plug in TV, the TV may not be able
to turn on for a while even if you press the
power button on the remote control or the TV.
It takes time to initialize the system. Wait for
about one minute, then operate it again.
How to reset the TV to factory settings
WARNING: The reset will clear all of your
customized settings including the parental lock
for broadcast setting.
Turn on the TV. You can reset the TV to
factory settings by pressing
HOME
, then select
[Settings]
[Storage & reset]
[Factory data
reset].
To force factory data reset, unplug the AC power
cord. Press and hold both
and – buttons on the
TV, then plug in the AC power cord. Release both
buttons when the illumination LED blinks in
green.
For security purposes, be sure to remove all
personal and account information before
discarding, selling or passing your TV to someone
else by: unlinking/unregistering, signing out of
and deactivating all network services as well as
factory reset the TV.
Troubles and Solutions
When the illumination LED is flashing in red.
Count how many times it flashes (interval time is
three seconds).
Reboot the TV by disconnecting the AC power
cord from the TV for two minutes, then turn on
the TV.
If the problem persists, disconnect the AC power
cord, and contact Sony Customer Support
(information provided on the front cover) with the
number of times the illumination LED flashes.
There is no picture (screen is dark) and no
sound.
Check the cable/antenna connection.
Connect the TV to AC power, and press the
button on the TV or
POWER
button on the
remote control.
Some programs cannot be tuned.
Check the cable/antenna connection.
The remote control does not function.
Replace the batteries.
The parental lock for broadcast password has
been forgotten.
Enter 4357 for the password and select [Change
Password].
The restricted profile password has been
forgotten.
Perform the force factory data reset. Refer to
“How to reset the TV to factory settings”
(page 17).
Updating...
