
name.
With a Windows computer, a message dialog may be hidden by the install screen,
making the install process seem stopped. Press and hold the “Alt” key while
pressing the “Tab” key several times. When the dialog is displayed, follow the
instructions in the dialog box.
[141] Troubleshooting
Q&A
Connection to a Computer
The progress bar on the install screen does not proceed
while installing the software.
Wait until the installation is completed, because it is progressing properly.
Installation may take 30 minutes or more depending on the computer used.
[142] Troubleshooting
Q&A
Connection to a Computer
Your Walkman is not recognized by Media Go.
Your Walkman may not be recognized by the computer. Disconnect the Walkman
from the computer, and then reconnect it.
The software may have failed to install correctly. Use the installer to re-install the
software. The imported data will remain untouched.
The USB connection may be off. Swipe the status bar down, tap [Turn on USB
storage] in the notification panel and then tap [Turn on USB storage] - [OK].
[USB storage settings] may be set to [SD card] and a microSD card (not supplied)
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