13
GB
If you experience any of the following
difficulties while using the system, use this
troubleshooting guide to help remedy the
problem before requesting repairs. Should any
problem persist, consult your nearest Sony
dealer.
Note that if service personnel changes some
parts during repair, these parts may be retained.
In the event of a problem with the surround
amplifier, have a Sony dealer check the entire
system together (system, and surround speaker).
Power
The power is not turned on.
• Check that the AC power cord (mains lead) is
connected securely.
The POWER/ON LINE indicator does not turn
on.
• The + and – speaker cords are short-circuited. In
this case, disconnect the AC power cord (mains
lead) of the surround amplifier from the wall
outlet (mains), reconnect, and then turn the
surround amplifier on.
Sound
There is no sound.
• The speaker cord is not connected securely.
• Check the speaker settings.
The left and right sounds are unbalanced or
reversed.
• Check that the speakers and components are
connected correctly and securely.
• Check the unit's SYSTEM MENU and select
"REV OFF" when "SR SL REV" is set to "REV
ON".
Severe hum or noise is heard.
• Check that the speakers and components are
connected securely.
• Check that the connecting cords are away from a
transformer or motor, and at least 3 meters (10 ft)
away from your TV set or a fluorescent light.
• Move your TV away from the audio components.
• The plugs and jacks are dirty. Wipe them with a
cloth slightly moistened with alcohol.
• Clean the disc.
No sound or only a very low-level sound is
heard from the surround speakers.
• Check the speaker connections and settings.
• Make sure the sound field function is on.
• Depending on the source, the effect of the
surround speakers may be less noticeable.
• Wireless setting of the surround speaker is not
correct.
• The plasma display may interfere with
transmission, in which case, adjust the position of
the IR transmitter and IR receiver.
• Do not install the IR transmitter, IR receiver in a
place exposed to direct sunlight or strong light
such as an incandescent lamp.
• Do not use the IR transmitter and the IR Receiver
near a radiant heater or fireplace.
• Clean the surface of the IR transmitter and IR
receiver.
• A 2 channel source is being played.
Operation
The POWER/ON LINE indicator momentarily
turns red.
• When changing the disc or switching the function,
the POWER/ON LINE indicator may
momentarily turn red. This is not a malfunction.
The POWER/ON LINE indicator flashes in red.
• The IR receiver is receiving an infrared signal
from another Sony's wireless product. Move the
IR transmitter and/or the IR receiver so that the
POWER/ON LINE indicator turns green.
• Move the wireless system away from any other
nearby wireless system(s).
• Point the IR transmitter at the IR receiver.
The system does not work normally.
• Disconnect the AC power cord (mains lead) from
the wall outlet (mains), then reconnect after
several minutes.
Troubleshooting
