12
GB
If you experience any of the following
difficulties while using the system, use this
troubleshooting guide to help remedy the
problem before requesting repairs. Should
any problem persist, consult your nearest
Sony dealer.
Note that if service personnel changes some
parts during repair, these parts may be
retained.
In the event of a problem with the surround
amplifier, have a Sony dealer check the
entire system together (system, speakers,
and wireless adapters).
Power
The power is not turned on.
• Check that the AC power cord (mains lead) is
connected securely.
The POWER / ON LINE indicator does not
turn on.
Turn off the surround amplifier and
remove the AC power cord (main leads) of
the surround amplifier, then check the
following items.
• Are the + and – speaker cords short-circuited?
• Is anything blocking the ventilation holes of
the surround amplifier?
• After checking the above items and fixing
any problems, connect the AC power cord
(mains lead) of the surround amplifier and
turn on. If the cause of the problem cannot be
found even after checking all the above items,
consult your nearest Sony dealer.
Sound
There is no sound.
Check the status of the POWER / ON LINE
indicator on the surround amplifier.
– turns green
• The speaker cord is not connected securely.
• Check the speaker connections and settings.
• The volume of the S-AIR main unit is set to
minimum.
• The S-AIR main unit is in mute status.
• Depending on the source or the settings of the
S-AIR main unit, the effect of the speakers
may be less noticeable.
• Headphones are connected.
– flashes green
• The S-AIR main unit is not turned on.
• The S-AIR main unit is paired to another
S-AIR product.
• The surround amplifier is paired to another
S-AIR main unit.
• Confirm the IDs of the S-AIR main unit and
surround amplifier (page 8).
• Pairing operation is not completed.
• Sound transmission is poor. Move the
surround amplifier so that the POWER / ON
LINE indicator turns green.
• Move the system away from any other
wireless products.
• Stop using another wireless product.
• The wireless transceiver and/or the wireless
transmitter are/is not inserted correctly.
– turns red
• Change the SURROUND SELECTOR
switch (SURROUND or SURROUND
BACK) of the surround amplifier to match
the S-AIR main unit.
No sound is heard from the S-AIR main
unit.
• Volume becomes the minimum when you
turn off the surround amplifier with
headphones connected before you turn off the
S-AIR main unit or if radio reception is poor.
In these cases, check radio reception, and set
the volume again.
Severe hum or noise is heard.
• Check that the S-AIR products are connected
securely.
• Check that the connecting cords are away
from a transformer or motor, and at least 3
meters (10 ft) away from your TV set or a
fluorescent light.
• Move your TV away from the audio
components.
• The plugs and jacks are dirty. Wipe them with
a cloth slightly moistened with alcohol.
• Clean the disc.
No sound or only a very low-level sound is
heard from the speakers.
• Check the speaker connections and settings.
• Check the decoding mode setting.
• Depending on the source, the effect of the
speakers may be less noticeable.
• Wireless setting of the speaker is not correct.
• A 2 channel source is being played.
No sound is heard or sound is cut off.
• The S-AIR main unit and/or the surround
amplifier is installed in a place such as on a
metal shelf.
• Wireless LANs, a microwave (oven) and
Bluetooth applications, etc. are placed near
the surround amplifier.
Troubleshooting
