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Troubleshooting

Troubleshooting

This section describes how to solve common problems you might encounter when using your VAIO computer. Many problems
have simple solutions. Try these suggestions before visiting the Sony online support web site at the following URLs:

http://esupport.sony.com/EN/VAIO/

for customers in USA

http://www.sony.ca/support/

for customers in Canada

http://esupport.sony.com/LA/

for customers in Spanish-speaking Latin American countries or areas

http://esupport.sony.com/BR/

for customers in Brazil

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Computer

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System Security

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Battery

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Built-in MOTION EYE Camera

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Networking

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Bluetooth Technology

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Display

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Printing

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Microphone

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Mouse

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Speakers

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Pointing Device

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Keyboard

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Floppy Disks

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Содержание VGN-P500 Series

Страница 1: ...N User Guide Personal Computer V G N P 5 0 0 S e r i e s ...

Страница 2: ...ttery Pack 21 Shutting Down Your Computer Safely 28 Using Your VAIO Computer 29 Using the Keyboard 30 Using the Pointing Device 32 Using Special function Buttons 34 Using the Instant Mode 35 Using the Built in MOTION EYE Camera 37 Using the Memory Stick 40 Using the SD Memory Card 45 Using the Internet 49 Using the Network LAN 50 Using the Wireless LAN WLAN 52 Using the Bluetooth Function 56 ...

Страница 3: ...g an External Display 73 Selecting Display Modes 75 Using the Multiple Monitors Function 76 Connecting a Universal Serial Bus USB Device 78 Connecting a Printer 81 Customizing Your VAIO Computer 82 Setting the Password 83 Setting Up Your Computer with the VAIO Control Center 95 Using the Power Saving Modes 96 Managing Power with the VAIO Power Management 101 Protecting the Hard Disk 103 ...

Страница 4: ... Handling Discs 112 Using the Battery Pack 113 Using Headphones 115 Handling the Memory Stick 116 Handling the Hard Disk 117 Handling the Display LAN Adapter 118 Updating Your Computer 119 Troubleshooting 120 Computer 122 System Security 131 Battery 132 Built in MOTION EYE Camera 134 Networking 136 Bluetooth Technology 139 Display 143 Printing 146 Microphone 147 Mouse 148 ...

Страница 5: ...5 n N Speakers 149 Pointing Device 151 Keyboard 152 Floppy Disks 153 Audio Video 154 Memory Card 156 Peripherals 158 Support Options 159 Sony Support Information 159 Trademarks 163 ...

Страница 6: ...ter and welcome to the on screen User Guide Sony has combined leading edge technology in audio video computing and communications to provide state of the art personal computing experience External views illustrated in this manual may look slightly different from those of your computer ...

Страница 7: ...n and user guides to read on your VAIO computer Printed Documentation Quick Start Guide Contains an overview of components connection set up information etc Safety Information Contains safety guidelines and owner information Instant Mode Provides a guide to use the Instant Mode ...

Страница 8: ...t to the Internet 2 Go to the Sony online support web site at the following URLs http esupport sony com EN VAIO for customers in USA http www sony ca support for customers in Canada http esupport sony com LA for customers in Spanish speaking Latin American countries or areas http esupport sony com BR for customers in Brazil VAIO Recovery Center User Guide Provides information about restoring indiv...

Страница 9: ... wireless LAN GPS and wireless WAN functions To access this on screen guide 1 Click Start All Programs and SmartWi Connection Utility 2 Click SmartWi Connection Utility Help Available on selected models only See the online specifications to find out whether your model supports the Bluetooth and wireless WAN functions ...

Страница 10: ...lp and Support Get started with my VAIO Get help with Internet and wireless setup security setup personalizing your VAIO computer and creating recovery DVDs and more Use my VAIO Access your VAIO user guide interactive help in the form of VAIO tutorials how to articles the VAIO technology page specifications and system and software information Troubleshoot my VAIO Maintain and troubleshoot your VAI...

Страница 11: ...your forearms horizontal 2 with your wrists in a neutral comfortable position 3 while using the keyboard touch pad or external mouse Let your upper arms hang naturally at your sides Take frequent breaks while using your computer Excessive use of the computer may strain eyes muscles or tendons Furniture and posture Sit in a chair with good back support Adjust the level of the chair so your feet are...

Страница 12: ...he display as well Lighting Choose a location where windows and lights do not cause glare and reflection on the display Use indirect lighting to avoid bright spots on the display Proper lighting adds to your comfort and work efficiency Positioning an external display When using an external display set the display at a comfortable viewing distance Make sure the display screen is at eye level or sli...

Страница 13: ... Be sure to start up your computer with only the supplied accessories connected and set up your system Upon completion connect one device for example a printer an external hard disk drive a scanner and so on at a time following the manufacturers instructions Locating Controls and Ports page 14 About the Indicator Lights page 19 Connecting a Power Source page 20 Using the Battery Pack page 21 Shutt...

Страница 14: ...YE camera indicator page 19 G Built in MOTION EYE camera page 37 H LCD screen page 105 I Built in microphone monaural J Keyboard page 30 K Power switch L Power indicator page 19 M Charge indicator page 19 N Hard disk drive 2 indicator page 19 1 Your computer supports only the Duo size Memory Stick 2 The storage device configuration of your computer may include a built in flash memory storage drive...

Страница 15: ...ick page 32 C Left button page 32 D Center button page 32 E Right button page 32 F Window arrangement button S2 button page 34 G XMB Xross Media Bar button S1 button page 34 H Num lock indicator page 19 I Caps lock indicator page 19 J Scroll lock indicator page 19 ...

Страница 16: ...16 n N Getting Started Back A Battery connector page 21 ...

Страница 17: ...17 n N Getting Started Right A Hi Speed USB USB 2 0 port page 78 B I O port page 69 Supports high full low speeds ...

Страница 18: ...18 n N Getting Started Left A DC IN port page 20 B Hi Speed USB USB 2 0 port page 78 C Headphones jack page 62 page 72 Supports high full low speeds ...

Страница 19: ...omputer into Sleep mode or turn it off when this indicator is lit Num lock Press the Fn Num Lk keys to activate the numeric keypad Press it a second time to deactivate the numeric keypad The numeric keypad is not active when the indicator is unlit Caps lock Press the Caps Lock key to type letters in uppercase Letters appear in lowercase if you press the Shift key while the indicator is lit Press t...

Страница 20: ... end of the power cord 1 into the AC adapter 3 2 Plug the other end of the power cord into an AC outlet 2 3 Plug the cable connected to the AC adapter 3 into the DC IN port 4 on the computer To disconnect your computer completely from AC power unplug the AC adapter Make sure that the AC outlet is easily accessible If you do not intend to use your computer for a long period of time place the comput...

Страница 21: ...ack The battery pack supplied with your computer is not fully charged at the time of delivery Installing the Battery Pack To install the battery pack 1 Turn off the computer and close the LCD screen lid 2 Slide the battery LOCK switch 1 inward ...

Страница 22: ...he battery pack toward the front of the computer until it clicks into place 5 Slide the battery LOCK switch outward to secure the battery pack on the computer When your computer is directly connected to AC power and has a battery pack installed it uses power from the AC outlet This computer is designed to operate only with genuine Sony battery packs ...

Страница 23: ...he battery charge functions the charge indicator turns off To select your desired maximum charge level see Using the Battery Charge Functions page 25 Charge the battery pack as described in this manual from your first battery charge Charge indicator status Meaning Lit in orange The battery pack is charging Blinks along with the green power indicator The battery pack is running out of power Normal ...

Страница 24: ...ry pack does not affect the life of battery While some software applications or peripheral devices are in use your computer may not enter Hibernate mode even when the remaining battery life is short To avoid loss of data when using battery power you should save your data frequently and manually activate a power management mode such as Sleep or Hibernate If the battery pack wears out when the compu...

Страница 25: ... the computer is in Normal mode To enable the battery care function and the quick charge function 1 Click Start All Programs and VAIO Control Center 2 Click Power Management and then Battery Charge Functions 3 Click to select the Enable Quick Charge Function check box in the right pane and click Apply 4 Click Advanced 5 Click to select the Enable Battery Care Function check box 6 Select the desire...

Страница 26: ...fe just by setting the specific wallpaper as your desktop background To set the battery life conserving wallpaper 1 Click Start All Programs and VAIO Control Center 2 Click Display and then Long Battery Life Wallpaper Setting 3 Click Set Long Battery Life Wallpaper At the confirmation prompt click OK ...

Страница 27: ... the battery pack while the computer is in Sleep mode To remove the battery pack 1 Turn off the computer and close the LCD screen lid 2 Slide the battery LOCK switch 1 inward 3 Slide and hold the battery RELEASE latch 2 inward slightly slide the battery pack toward the back of the computer lift the back edge of the battery pack and then take it out of the battery compartment ...

Страница 28: ...s described below To shut down your computer 1 Turn off any peripherals connected to the computer 2 Click Start the arrow next to the Lock button and then Shut Down 3 Respond to any prompts warning you to save documents or to consider other users and wait for the computer to turn off automatically The power indicator light turns off ...

Страница 29: ... page 30 Using the Pointing Device page 32 Using Special function Buttons page 34 Using the Instant Mode page 35 Using the Built in MOTION EYE Camera page 37 Using the Memory Stick page 40 Using the SD Memory Card page 45 Using the Internet page 49 Using the Network LAN page 50 Using the Wireless LAN WLAN page 52 Using the Bluetooth Function page 56 ...

Страница 30: ... pressing the Fn F3 keys or press the Fn F3 keys and then the m or key Fn 8 F5 F6 brightness control Changes the LCD brightness of your computer screen To increase lighting intensity keep pressing the Fn F6 keys or press the Fn F6 keys and then the M or key To decrease lighting intensity keep pressing the Fn F5 keys or press the Fn F5 keys and then the m or key Fn T F7 display output Toggles among...

Страница 31: ... the states of the system and the connected peripheral devices are saved to the built in storage device and the system power is turned off To return the system to its original state use the power switch to turn on the power For details on power management see Using the Power Saving Modes page 96 Combinations Feature Functions ...

Страница 32: ...the pointing stick 1 You can point to select drag and scroll objects on the screen using the pointing stick in combination with the buttons located below the space bar The pointer 2 moves in the direction that you push the pointing stick The stronger you push the pointing stick the faster moves the pointer ...

Страница 33: ...a mouse before disabling the pointing stick If you disable the pointing stick before connecting a mouse you will be able to use only the keyboard for pointer operations Action Description Point Push the pointing stick to place the pointer on an item or object Click Press the left button 3 or tap on the pointing stick once Double click Press the left button or tap on the pointing stick twice Right ...

Страница 34: ... is in Normal mode this S1 button launches the VAIO Media plus by default Window arrangement button S2 button By default the window arrangement button S2 button shows all open windows by resizing the windows so that they all fit on the desktop To resume the previous window state press this button once again The default button assignments on Windows may be different from the above To change the S b...

Страница 35: ...operating instructions see the supplied printed document Instant Mode Starting the Instant Mode To start the Instant Mode your computer must be off or in Hibernate mode To start the Instant Mode 1 Press the XMB button on the computer The Main Menu of the Instant Mode appears on the screen 2 Select your desired operation from the menu Exiting the Instant Mode Select Power Off from the Main Menu to ...

Страница 36: ...xport import your Favorites files of the Internet Explorer on Windows to from bookmark files of the browser software used in conjunction with the Instant Mode To share bookmarks 1 Click Start All Programs and VAIO Control Center 2 Click Instant Mode and then Bookmark Settings 3 Follow the on screen instructions ...

Страница 37: ...te software Note that launching or exiting your instant messaging or video editing software does not activate or deactivate the built in MOTION EYE camera respectively The built in MOTION EYE camera cannot be shared by more than one software application If another software application is using the camera exit the application before using the built in MOTION EYE camera with your desired application...

Страница 38: ...er 4 Click the Capture button below the displayed image The current image in the viewfinder is captured and its thumbnail image is added as a thumbnail in the left pane of the main window When capturing an image in a dark place click the WebCam Settings icon after step 2 and select the low light or low light compensation option in the properties window The WebCam Companion 2 provides many more fea...

Страница 39: ... displayed image to start movie recording 5 When finished click the Record Video button once again to stop movie recording The first scene of the captured movie is added as a thumbnail in the left pane of the main window When capturing a movie in a dark place click the WebCam Settings icon after step 2 and select the low light or low light compensation option in the properties window The WebCam Co...

Страница 40: ...may not be able to remove it from the slot For the latest information about the Memory Stick visit the Memory Stick web site at http www memorystick com en Your computer has been tested and found compatible with Sony branded Memory Stick with capacity of up to 16 GB that are available as of September 2008 However not all the Memory Stick that meet the same specifications as the compatible media ar...

Страница 41: ...r so that the protector pops out 3 Gently take hold of the Memory Stick slot protector and pull it out of the slot 4 Hold the Memory Stick with the arrow facing upward and pointing toward the slot 5 Carefully slide the Memory Stick into the slot until it clicks into place The Memory Stick is automatically detected by your system and the contents on the Memory Stick are displayed If nothing appears...

Страница 42: ...not force the Memory Stick into the slot if you cannot insert it smoothly Do not insert more than one Memory Stick into the slot Improper insertion of the media may damage both your computer and the media To view the contents on the Memory Stick 1 Click Start and Computer to open the Computer window 2 Double click the Memory Stick icon to view the list of data files saved in the Memory Stick ...

Страница 43: ...data Do not remove the Memory Stick from the slot while formatting This could cause a malfunction 1 Carefully slide the Memory Stick into the slot until it clicks into place 2 Click Start and Computer to open the Computer window 3 Right click the Memory Stick icon and select Format 4 Click Restore device defaults The size of the allocation unit and file system may change Do not select NTFS from th...

Страница 44: ...sert the Memory Stick slot protector to block any particles from entering the slot when not using the Memory Stick Before moving your computer be sure to insert the Memory Stick slot protector into the slot To remove a Memory Stick 1 Check that the Media Access indicator light is unlit 2 Push in the Memory Stick toward the computer and release The Memory Stick ejects 3 Pull the Memory Stick out of...

Страница 45: ...emory cards that meet the same specifications as the compatible media are guaranteed of compatibility Always insert the correct memory card into the SD memory card slot SD memory cards with capacity of up to 2 GB and SDHC memory cards with capacity of up to 32 GB have been tested and found compatible with your computer The SD memory card slot on your computer does not support the high speed data t...

Страница 46: ...D memory card 1 Locate the SD memory card slot 2 Push the SD memory card slot protector so that the protector pops out 3 Gently take hold of the SD memory card slot protector and pull it out of the slot 4 Hold the SD memory card with the arrow facing upward and pointing toward the slot 5 Carefully slide the SD memory card into the slot until it clicks into place Do not force the card into the slot...

Страница 47: ...47 n N Using Your VAIO Computer If the SD memory card does not go into the slot easily remove it gently and verify you are inserting it in the proper direction ...

Страница 48: ...y card slot protector to block any particles from entering the slot when not using the SD memory card Before moving your computer be sure to insert the SD memory card slot protector into the slot To remove an SD memory card 1 Check that the Media Access indicator light is unlit 2 Push in the SD memory card toward the computer and release The SD memory card ejects 3 Pull the SD memory card out of t...

Страница 49: ... to the Internet ask your ISP To connect your computer to the Internet using the wireless LAN function you need to set up the wireless LAN network See Using the Wireless LAN WLAN page 52 for more information When you connect your computer to the Internet be sure to take appropriate security measures to protect the computer against online threats Depending on the service contract with your ISP you ...

Страница 50: ...network cable Connect one end of a network cable not supplied to the network Ethernet port on the display LAN adapter and the other end to your network For detailed settings and devices needed to connect to the network ask your network administrator You cannot configure your network before connecting the display LAN adapter to your computer Your computer can be connected to the network with the de...

Страница 51: ...dapter If the network Ethernet port is connected to one of the telephone lines mentioned below high electric current to the port may cause damage overheating or fire Home intercom speakerphone or business use telephone lines multi line business telephone Public telephone subscriber line PBX private branch exchange ...

Страница 52: ...need to pull cables or wires through walls and ceilings The WLAN supports all normal Ethernet connectivity but with the added benefits of mobility and roaming You can still access information Internet intranet and network resources even in the middle of a meeting or as you move from one place to another You can communicate without an access point which means that you can communicate with a limited...

Страница 53: ...reless LAN function You cannot select the 5 GHz band which is used for the IEEE 802 11a standard on ad hoc networks The IEEE 802 11n draft standard using the 2 4 GHz or 5 GHz band is not available on ad hoc networks For models without the wireless WAN function Search for wireless LAN information using Windows Help and Support to set up and use the wireless LAN function To open Windows Help and Sup...

Страница 54: ...eneration of WPA provides stronger data protection and network access control and is also designed to secure all versions of 802 11 devices including 802 11b 802 11a 802 11g and 802 11n draft standard multi band and multi mode In addition based on the ratified IEEE 802 11i standard WPA2 provides government grade security by implementing the National Institute of Standards and Technology NIST FIPS ...

Страница 55: ...he radio conditions the ambient environment that includes existence of walls and materials of such walls and the software in use Actual communication speed may not be as fast as the one displayed on your computer Deploying IEEE 802 11b and IEEE 802 11g products on the same wireless network may reduce the communication speed due to radio interference Taking this into consideration the IEEE 802 11g ...

Страница 56: ...n you first need to set up the Bluetooth function For models with the wireless WAN function Use the SmartWi Connection Utility to set up the Bluetooth function See the SmartWi Connection Utility Help for more information To access this on screen guide 1 Click Start All Programs and SmartWi Connection Utility 2 Click SmartWi Connection Utility Help Be sure to turn on the WIRELESS switch before star...

Страница 57: ...our computer Size of file being exchanged Note that large files may occasionally be corrupted during continuous transfer due to limitations of the Bluetooth standard and electromagnetic interference in the environment All Bluetooth devices must be certified to make sure that the applicable standard requirements are maintained Even if standards are met individual device performance specifications a...

Страница 58: ...ion and wireless communication devices however may cause radio interference and result in reduced communication speeds and distances than the standard values The Bluetooth function may not work with other devices depending on the manufacturer or the software version employed by the manufacturer Connecting multiple Bluetooth devices to your computer may cause channel congestion resulting in poor pe...

Страница 59: ...ent any anonymous Bluetooth devices from accessing your computer The first time two Bluetooth devices communicate a common passkey a password required for authentication should be determined for both devices to be registered Once a device is registered there is no need to re enter the passkey The passkey can be different each time but must be the same at both ends For certain devices such as a mou...

Страница 60: ...ut the use of any cables To communicate with another Bluetooth device To communicate with another Bluetooth device you first need to set up the Bluetooth function For setting up and using the Bluetooth function search for Bluetooth information using Windows Help and Support To open Windows Help and Support click Start and Help and Support Be sure to turn on the WIRELESS switch before starting the ...

Страница 61: ...the Noise Canceling Headphones page 62 Connecting a Display LAN Adapter page 68 Connecting an Optical Disc Drive page 70 Connecting External Speakers page 72 Connecting an External Display page 73 Selecting Display Modes page 75 Using the Multiple Monitors Function page 76 Connecting a Universal Serial Bus USB Device page 78 Connecting a Printer page 81 ...

Страница 62: ...ed with your computer depending on the model you purchased The noise canceling headphones are equipped with a built in microphone that catches ambient noise and outputs an antiphase sound to reduce the noise See the online specifications to find out whether the noise canceling headphones are supplied with your computer ...

Страница 63: ...Sound output devices connected to your computer via a Bluetooth connection The noise canceling function cannot be fully in effect unless you properly wear the headphones Be sure to fit earpieces of the headphones tightly into your ears If you feel that the noise canceling function has little effect adjust the earbud position in the earpieces of the noise canceling headphones or replace the earbuds...

Страница 64: ...ise seems even louder depending on the type of noise or the degree of quietness in your environment In such a case disable the noise canceling function Use of a mobile phone may cause radio interference with the noise canceling headphones When using the headphones keep mobile phones away from the headphones Plugging or unplugging the noise canceling headphones generates noise This is normal and do...

Страница 65: ...rs on the taskbar to indicate that the noise canceling function is enabled and a balloon message pops up from the icon When the icon is on the taskbar the noise canceling function is disabled Right click the icon and select Enable Noise Canceling Function from the menu If no icon is on the taskbar see What to do if the icon and the balloon do not appear page 67 to change the settings ...

Страница 66: ...oise canceling function 1 Right click the icon on the taskbar and select Settings The Noise Canceling Headphones window appears If no icon is on the taskbar see What to do if the icon and the balloon do not appear page 67 to change the settings 2 Drag the Noise Canceling Control slider toward Mic or Mic to select your desired noise canceling level The slider should be at the center of the range to...

Страница 67: ... Panel 2 Click Hardware and Sound 3 Click Manage audio devices under Sound 4 On the Playback tab double click the speakers or headphones icon 5 Click the Enhancements tab 6 Click to select the Noise Canceling Function check box and click Modify Settings If the Disable all enhancements check box is selected click to cancel the check box 7 Click to select the Display an icon for the noise canceling ...

Страница 68: ...dapter Connecting a display LAN adapter supplied with selected models only expands connectivity to your computer Locating Ports on the Display LAN Adapter A Monitor port page 73 B Network Ethernet port page 50 C Socket for attaching to the AC adapter page 118 ...

Страница 69: ... computer Do not move your computer while the display LAN adapter is connected as it may disconnect the display LAN adapter and cause damage to both units 1 Slide out the I O plug 1 in the direction of the arrow and route the I O plug cable 2 to the right of the tab 3 2 Connect the I O plug 4 to the I O port 5 on the computer ...

Страница 70: ...ve before you launch any preinstalled disc operation program To connect an optical disc drive 1 Plug the power cord if any of your external optical disc drive not supplied 1 into an AC outlet 2 Choose the USB port 2 you prefer to use 3 Plug one end of a USB cable not supplied 3 into the USB port and the other end to the optical disc drive See the manual that came with your external optical disc dr...

Страница 71: ...o malfunction To disconnect an optical disc drive To disconnect an optical disc drive when your computer is off skip steps 1 to 5 1 Close all software applications accessing the optical disc drive 2 Double click the Safely Remove Hardware icon on the taskbar 3 Select the optical disc drive you want to disconnect 4 Click Stop 5 Follow the on screen instructions to disconnect the optical disc drive ...

Страница 72: ... cable 1 not supplied into the headphones jack 2 i 2 Plug the other end of the speaker cable to the external speaker 3 3 Turn down the volume of the speakers before you turn them on Make sure your speakers are designed for computer use Do not place floppy disks on the speakers Their magnetic field may damage the data on the disks The noise canceling function does not work on sound output through e...

Страница 73: ...your external display after connecting all other cables Connecting a Computer Display You need a display LAN adapter supplied with selected models only to connect a computer display to your computer To connect a computer display 1 If necessary plug one end of the display s power cord 1 into your display and the other end into an AC outlet 2 Plug the display cable 2 not supplied into the monitor po...

Страница 74: ... for example the Sony LCD projector to your computer To connect a projector 1 Connect the power cord 1 of your projector into an AC outlet 2 Plug a display cable 2 not supplied into the monitor port 3 a on the display LAN adapter 3 Plug an audio cable 4 not supplied into the headphones jack 5 i on the computer 4 Plug the display cable and the audio cable into the port and jack on the projector 6 ...

Страница 75: ...e see Using the Multiple Monitors Function page 76 for more information To select a display 1 Right click on the desktop and select Personalize 2 Click Display Settings 3 Follow the on screen instructions to change the settings You may not be able to display the same contents on your computer screen and the external display or projector at the same time depending on the type of your external displ...

Страница 76: ... objects such as an open application window or a toolbar from one display to the other Your external display may not support the Multiple Monitors function Certain software applications may not be compatible with Multiple Monitors settings Make sure that your computer does not enter Sleep or Hibernate mode while you are using the Multiple Monitors function Otherwise the computer may not return to ...

Страница 77: ...hange one of the S button assignments to activate the Multiple Monitors function with the corresponding S button To change the S button assignments press and hold either S button to display the window for changing the assignment For details on the S buttons see Using Special function Buttons page 34 Additionally you can set the display colors and resolution for each display and customize the Multi...

Страница 78: ...moving the computer with USB devices connected avoid exposing the USB ports to shock or impact Do not put the computer into a bag or carrying case when it has USB devices connected Connecting a USB Mouse To connect a USB mouse 1 Choose the USB port 1 you prefer to use 2 Plug the USB mouse cable 2 into the USB port You can now use your USB mouse not supplied 3 ...

Страница 79: ... connect it to your computer To connect a USB floppy disk drive 1 Choose the USB port 1 you prefer to use 2 Plug the USB floppy disk drive cable 2 into the USB port Your USB floppy disk drive 3 is now ready for use When using a USB floppy disk drive do not apply force to the USB port This may cause a malfunction ...

Страница 80: ...he computer to malfunction To disconnect a USB floppy disk drive To disconnect a USB floppy disk drive when your computer is off skip steps 1 to 5 1 Close all programs accessing the floppy disk drive 2 Double click the Safely Remove Hardware icon on the taskbar 3 Select the floppy disk drive you want to unplug 4 Click Stop 5 Follow the on screen instructions to remove the floppy disk drive 6 Disco...

Страница 81: ...ter Using the USB Port You can connect a USB printer compatible with your version of Windows to the computer To connect a printer using the USB port 1 Plug the power cord 1 of your printer into an AC outlet 2 Choose the USB port 3 you prefer to use 3 Plug one end of a USB printer cable 2 not supplied into the USB port and the other end to your printer ...

Страница 82: ...our VAIO computer Among other things you will learn how to use and customize the look of your Sony software and utilities Setting the Password page 83 Setting Up Your Computer with the VAIO Control Center page 95 Using the Power Saving Modes page 96 Managing Power with the VAIO Power Management page 101 Protecting the Hard Disk page 103 ...

Страница 83: ... enter the password after the VAIO logo appears to start your computer The power on password allows you to protect your computer from unauthorized access The hard disk password provides additional security for the data stored on your built in storage device If you set the hard disk password other users will not be able to access the data without knowing the password even if the password protected ...

Страница 84: ...the computer The user password is provided for the standard users to allow for changing some of the BIOS setup options as well as starting the computer To set the user password you must first set the machine password Once you have set the power on password you cannot start your computer without entering the password Be sure not to forget the password Write down your password and keep it safe and p...

Страница 85: ...lect Security to display the Security tab select Set Machine Password and then press the Enter key 4 On the password entry screen enter the password twice and press the Enter key The password can be up to 32 alphanumeric characters including spaces long 5 Select Password when Power On under Security and press the Enter key 6 Change the setting from Disabled to Enabled 7 Press the or key to select ...

Страница 86: ...ey several times when the VAIO logo appears 3 Enter the machine password and press the Enter key 4 Press the or key to select Security to display the Security tab select Set User Password and then press the Enter key 5 On the password entry screen enter the password twice and press the Enter key The password can be up to 32 alphanumeric characters including spaces long 6 Press the or key to select...

Страница 87: ...nter the machine password and press the Enter key 4 Press the or key to select Security to display the Security tab select Set Machine Password and then press the Enter key 5 On the password entry screen enter the current password once and a new password twice and then press the Enter key To remove the password leave the Enter New Password and Confirm New Password fields blank and press the Enter ...

Страница 88: ...ord and press the Enter key 4 Press the or key to select Security to display the Security tab select Set User Password and then press the Enter key 5 On the password entry screen enter the current password once and a new password twice and then press the Enter key To remove the password leave the Enter New Password and Confirm New Password fields blank and press the Enter key 6 Press the or key to...

Страница 89: ...ord is provided to lock your built in storage device Once you set the user password you will have to enter the password along with the power on password if set after the VAIO logo appears You cannot start your computer with the master password If you forget the master password or the keyboard fails which is critical to password entry no bypass is possible and the data stored on the built in storag...

Страница 90: ...k Password entry screen appears 4 Select Enter Master and User Passwords and press the Enter key 5 Select Continue on the warning screen and press the Enter key 6 Enter the master password twice and press the Enter key The password should be up to 32 alphanumeric characters including spaces long 7 Enter the user password twice and press the Enter key The password should be up to 32 alphanumeric ch...

Страница 91: ...rd 3 Press the or key to select Security to display the Security tab select Hard Disk Password and then press the Enter key The Hard Disk Password entry screen appears 4 Select Change Master Password or Change User Password and press the Enter key 5 Enter the current password once and then a new password twice 6 Press the Enter key 7 Press the Enter key when the success message appears 8 Press the...

Страница 92: ...Security tab select Hard Disk Password and then press the Enter key The Hard Disk Password entry screen appears 4 Select Enter Master and User Passwords and press the Enter key 5 Enter the current password for Enter Current Hard Disk Master Password and press the Enter key 6 Press the Enter key without entering any letter for the remaining fields 7 Press the Enter key when the success message appe...

Страница 93: ...ser account Be sure not to forget the password Write down your password and keep it safe and private from other people To add the Windows password 1 Click Start and Control Panel 2 Click User Accounts and Family Safety or User Accounts 3 Click User Accounts 4 Click Create a password for your account under Make changes to your account 5 In the New password and Confirm new password fields enter the ...

Страница 94: ...ssword 5 In the Current password field enter your current password 6 In the New password and Confirm new password fields enter a new password 7 Click Change password To remove the Windows password 1 Click Start and Control Panel 2 Click User Accounts and Family Safety or User Accounts 3 Click User Accounts 4 Click Remove your password 5 In the Current password field enter the current password that...

Страница 95: ...r To use the VAIO Control Center 1 Click Start All Programs and VAIO Control Center 2 Select the desired control item and change the settings 3 Once finished click OK The setting of the desired item has been changed For more information about each option see the help file included with the VAIO Control Center Some of the control items will not be visible if you open the VAIO Control Center as a st...

Страница 96: ...you should be aware that the computer will automatically enter Hibernate mode if the remaining battery life becomes short regardless of the power management setting you select If the battery charge level falls below 10 you should either connect the AC adapter to recharge the battery pack or shut down your computer and install a fully charged battery pack Using Normal Mode This is the normal state ...

Страница 97: ...nate mode If the battery runs out of power while your computer is in Sleep mode you will lose all unsaved data Going back to the previous work state is impossible To avoid loss of data you should save your data frequently To return to Normal mode Press any key Slide the power switch in the direction of G on the switch If you slide in the direction of G on the switch and hold the power switch for m...

Страница 98: ...Sleep mode To modify this you can change the Sleep mode settings To change the Sleep mode settings 1 Right click the power status icon on the taskbar and select Power Options 2 Click Change plan settings under the current power plan 3 Change the time to place the computer into Sleep mode and click Save Changes ...

Страница 99: ...not intend to use your computer for a long period of time place the computer into Hibernate mode To activate Hibernate mode Press the Fn F12 keys The computer enters Hibernate mode Alternatively you can click Start the arrow next to the Lock button and Hibernate to place the computer into Hibernate mode Hibernate mode requires more time than Sleep mode to be activated Hibernate mode uses less powe...

Страница 100: ... for more than four seconds your computer will turn off automatically It takes more time to return to Normal mode from Hibernate mode than from Sleep mode You can use the VAIO Control Center to configure your computer to return to Normal mode when you open the LCD screen lid This power resuming preference will be lost if you remove both the AC adapter and the battery pack See Setting Up Your Compu...

Страница 101: ... status icon appears on the taskbar This icon indicates what kind of power source you are using at that time for example AC power Click this icon to display the window that shows your power status The VAIO Power Management function is added to the Windows Power Options To select a power plan 1 Right click the power status icon on the taskbar and select Power Options 2 Select your desired power pla...

Страница 102: ...ement Viewer You can view performance with the power plan that was modified with the VAIO Power Management To start the VAIO Power Management Viewer 1 Click Start All Programs and VAIO Control Center 2 Click Power Management and VAIO Power Management Viewer ...

Страница 103: ...lity Activating VAIO HDD Protection To protect your hard disk drive against shock hazards you must first activate the VAIO HDD Protection To activate VAIO HDD Protection 1 Click Start All Programs and VAIO Control Center 2 Click Security and Hard Disk Drive Protection Settings 3 Select the Activate hard disk drive protection check box 4 Select one of the desired sensitivity level 5 Click OK For mo...

Страница 104: ...page 105 Using the Power Source page 106 Handling Your Computer page 107 Handling the Built in MOTION EYE Camera page 110 Handling Floppy Disks page 111 Handling Discs page 112 Using the Battery Pack page 113 Using Headphones page 115 Handling the Memory Stick page 116 Handling the Hard Disk page 117 Handling the Display LAN Adapter page 118 Updating Your Computer page 119 ...

Страница 105: ...a while You can use a screen saver to prevent residual images The LCD screen becomes warm during operation This is normal and does not indicate a malfunction The LCD screen is manufactured using high precision technology You may however see tiny black points and or bright points red blue or green that continuously appear on the LCD screen This is a normal result of the manufacturing process and do...

Страница 106: ...dden power surges in an electrical storm for example Do not place heavy objects on the power cord To disconnect the cord pull it out by holding the plug Never pull the cord itself Unplug your computer from the AC outlet if you are not planning to use the computer for a long period of time Make sure that the AC outlet is easily accessible When the AC adapter is not used unplug it from the AC outlet...

Страница 107: ...our computer shut down the computer unplug it and remove the battery pack You may want to have the computer checked by qualified personnel before operating it again Do not drop your computer or place any objects on top of the computer Do not place your computer in a location subject to Heat sources such as radiators or air ducts Direct sunlight Excessive dust Moisture or rain Mechanical vibration ...

Страница 108: ...oling efficiency and performance Your computer uses high frequency radio signals and may cause interference to radio or TV reception If this occurs relocate the computer a suitable distance away from the set Use only specified peripheral equipment and interface cables Otherwise problems may occur Do not use cut or damaged connection cables If your computer is brought directly from a cold location ...

Страница 109: ...sensitive to pressure or added stress and exerting pressure may damage the screen or cause it to malfunction To open the computer grasp the LCD screen lid on the center with one hand and gently lift the lid To carry the computer with the lid open be sure to hold the computer with both hands Use a carrying case specially designed to carry your computer ...

Страница 110: ... the captured images Do not let the direct sunlight get into the lens of the built in MOTION EYE camera regardless of your computer s power state as it may cause the camera to malfunction Clean the lens protection cover of the built in MOTION EYE camera with a blower brush or a soft brush If the cover is extremely dirty wipe it off with a soft dry cloth Do not rub the cover as it is sensitive to p...

Страница 111: ...ources of heat Keep floppy disks away from any liquid Do not let them get wet When you are not using your floppy disk always remove it from the floppy disk drive and put it in a storage case If the floppy disk comes with a label make sure that the label is properly affixed If the edge of the label is curled up the label may stick to the inside of the floppy disk drive and cause a malfunction or da...

Страница 112: ...ner alcohol commercially available cleaners or anti static spray which may cause damage to the disc For normal cleaning hold the disc by its edges and use a soft cloth to wipe the surface from the center out If the disc is badly soiled moisten a soft cloth with water wring it out well and use it to wipe the surface of the disc from the center out Wipe off any remaining moisture with a dry soft clo...

Страница 113: ... of these items needs to be replaced during the life of the product be sure to use a compatible genuine Sony battery pack or AC adapter Information about compatible models can be found at the following URLs http www sony com vaio for customers in USA and Canada http www sony net for customers in Latin American countries or areas Sony disclaims and shall assume no responsibility in case of any loss...

Страница 114: ... life may become short However this is normal and does not indicate a malfunction because the battery pack will gradually discharge over time even when not in use Connect the AC adapter to your computer and recharge the battery pack before using the computer again You do not need to discharge the battery pack before recharging If the battery pack quickly runs out of power after fully charged it ma...

Страница 115: ...ic hazard and is illegal in some areas It can also be potentially dangerous to play loud music while walking especially at pedestrian crossings Preventing hearing damage Avoid using headphones at high volume Hearing experts advise against continuous loud and extended play If you experience a ringing in your ears reduce the volume or discontinue use ...

Страница 116: ...location subject to Static electricity Electrical noise Extremely high temperatures such as in a car parked in the sun Direct sunlight High humidity Corrosive substances Use the storage case supplied with the Memory Stick Be sure to make a backup copy of your valuable data Keep the Memory Stick and the Memory Stick adaptors out of reach of children There is a risk of swallowing them When using the...

Страница 117: ...e to prevent losing data due to mechanical vibration shock or dust you should be careful when handling your computer To avoid damaging your hard disk drive Do not subject your computer to sudden movements Keep your computer away from magnets Do not place your computer in a location subject to mechanical vibration or in an unstable position Do not move your computer while the power is on Do not tur...

Страница 118: ...ay LAN adapter is designed to be attached to the AC adapter To attach the display LAN adapter to the AC adapter 1 Fit the socket on the display LAN adapter onto the attachment projection on the side of the AC adapter with the cable 2 Slide the display LAN adapter toward the AC adapter until it clicks into place ...

Страница 119: ... so that the computer can run more efficiently Windows Update Click Start All Programs and Windows Update and then follow the on screen instructions VAIO Update 4 Click Start All Programs VAIO Update 4 and VAIO Update Options and then follow the on screen instructions Your computer must be connected to the Internet to download the updates ...

Страница 120: ...customers in USA http www sony ca support for customers in Canada http esupport sony com LA for customers in Spanish speaking Latin American countries or areas http esupport sony com BR for customers in Brazil Computer page 122 System Security page 131 Battery page 132 Built in MOTION EYE Camera page 134 Networking page 136 Bluetooth Technology page 139 Display page 143 Printing page 146 Microphon...

Страница 121: ...121 n N Troubleshooting Audio Video page 154 Memory Card page 156 Peripherals page 158 ...

Страница 122: ...e sure it is plugged into a power source and turned on Make sure the brightness and contrast controls are adjusted correctly See the manual that came with your display for more information Unplug the AC adapter and remove the battery pack Wait three to five minutes Reinstall the battery pack plug the AC adapter and then slide the power switch in the direction of G on the switch to turn on your com...

Страница 123: ...trl Alt Delete keys and click the arrow next to the Shut down button and Restart Slide in the direction of G on the switch and hold the power switch for more than four seconds to shut down your computer Unplug the AC adapter and leave the computer for about five minutes Then plug the AC adapter and turn on the computer again Turning off your computer with the power switch or the Ctrl Alt Delete ke...

Страница 124: ...tton and Shut Down If the Windows Security window appears click Shut Down Turning off your computer with the Ctrl Alt Delete keys or the power switch may cause loss of unsaved data If your computer still does not turn off slide in the direction of G on the switch and hold the power switch until the computer turns off Unplug the AC adapter and remove the battery pack Wait three to five minutes Rein...

Страница 125: ...ch and hold the power switch until the computer turns off Turning off your computer with the power switch may cause loss of unsaved data What should I do if the charge indicator light is blinking fast and my computer does not start This problem could be due to the battery pack not being installed properly To resolve this problem turn off your computer and remove the battery pack Then reinstall the...

Страница 126: ...eed than the maximum This is normal Because your computer s CPU utilizes a type of CPU speed controlling technology for power conservation purposes System Properties may display the current CPU speed instead of the maximum speed What should I do if Windows does not accept my password and returns a message Enter Onetime Password If you enter a wrong power on password three times consecutively the E...

Страница 127: ...set fee will be charged To find the nearest center or agent see Sony Support Information page 159 How can I change the boot device order You can use one of the BIOS functions to change the boot device order Follow these steps 1 Turn on your computer 2 Press the F2 key when the VAIO logo appears The BIOS setup screen appears If not restart the computer and press the F2 key several times when the VA...

Страница 128: ... for your screen to turn off Select a screen saver other than the VAIO original screen saver What should I do if I cannot boot my computer from the external device connected to the computer To boot your computer from the external device for example the USB floppy disk drive and the USB optical disc drive you need to change the boot device Turn on your computer and press the F11 key when the VAIO l...

Страница 129: ... F11 key when the VAIO logo appears during the startup process Use the recovery disc you created upon delivery of your computer 3 Select your keyboard layout from the drop down list and click Next 4 Select your operating system and click Next 5 Click VAIO Recovery Center 6 Click Restore Complete System and Start 7 Select Skip and click Next You will be prompted to select whether or not to keep the...

Страница 130: ...here data for the system recovery is stored To check the volume of the recovery partition follow these steps 1 Click Start right click Computer and select Manage 2 Click Disk Management under Storage in the left pane The volume of the recovery partition and the total volume of the C drive are displayed in the Disk 0 row in the center pane ...

Страница 131: ...et 2 Double click the Windows Security Alerts icon on the taskbar 3 Follow the on screen instructions to set up automatic or scheduled updates How do I keep my antivirus software updated You can keep the Microsoft Windows Live OneCare software program current with the latest updates from Microsoft Corporation To download and install the latest security updates follow these steps Your computer must...

Страница 132: ...ed When should I recharge the battery pack When the battery charge level falls below 10 When both the charge and power indicator lights blink When you have not used the battery pack for a long period of time When should I replace the battery pack If the battery pack quickly runs out of power after fully charged it may be reaching the end of its life and should be replaced To check the battery char...

Страница 133: ...le using battery power Your computer can enter Hibernate mode while using battery power but some software programs and peripheral devices prevent the system from entering Hibernate mode If you are using a program that prevents the system from entering Hibernate mode save your data frequently to avoid losing data See Using Hibernate Mode page 99 for information on how you can manually activate Hibe...

Страница 134: ... images poor in quality The images captured under the fluorescent light may show reflections of light A dark portion in captured images may appear as a noise If the lens protection cover is dirty you cannot take a clear shot Clean the cover See Handling the Built in MOTION EYE Camera page 110 Why do captured images contain dropped frames and audio interruptions The effect settings on your software...

Страница 135: ...alue to one of the camera properties e g light source flicker etc to eliminate flicker noise Why is the video input from the built in MOTION EYE camera suspended for a few seconds The video input may be suspended for a few seconds if a shortcut key with the Fn key is used the CPU load increases This is normal and does not indicate a malfunction What should I do if my computer becomes unstable when...

Страница 136: ...e settings 1 Click Start and Control Panel 2 Click View network status and tasks under Network and Internet 3 Click Connect to a network to confirm that your access point is selected Make sure the encryption key is correct Make sure Maximum Performance is selected for Wireless Adapter Settings in the Power Options window Selecting any other option may result in a communication failure To change th...

Страница 137: ...he wireless LAN data transfer speed is affected by distance and obstructions between devices and access points Other factors include device configurations radio conditions and software compatibility To maximize the data transfer speed move your computer away from obstacles or closer to any access point you may be using If you are using a wireless LAN access point the device may be temporarily over...

Страница 138: ...t in a communication failure Follow the steps in What should I do if my computer cannot connect to a wireless LAN access point page 136 to change the settings What are channels Wireless LAN communication uses divided frequency bands known as channels Third party wireless LAN access point channels may be preset to different channels from Sony devices If you are using a wireless LAN access point see...

Страница 139: ...ected device is also connected to other devices it may not appear in the Bluetooth Devices window or you may not be able to communicate with the device What should I do if I cannot find the Bluetooth device I want to communicate with Check that the Bluetooth function of the device you want to communicate with is on See the other device s manual for more information If the device you want to commun...

Страница 140: ...d this computer check box The data transfer distance can be shorter than 33 feet 10 meters depending on existing obstacles between the two devices on radio wave quality and on the operating system or the software in use Move your computer and Bluetooth devices closer to each other If the device you want to communicate with is already communicating with another Bluetooth device it may not be found ...

Страница 141: ... device to which it is connected Identify and remove obstacles between your computer and the device to which it is connected Note that large files may occasionally be corrupted during continuous transfer due to limitations of the Bluetooth standard and electromagnetic interference in the environment Why can t I use the services supported by the connected Bluetooth device Connection is only possibl...

Страница 142: ...onto the computer as a user with administrative rights Why can t I use the Bluetooth devices when I switch users If you switch users without logging off your system the Bluetooth devices will not work Be sure to log off before switching users To log off your system click Start the arrow next to the Lock button and Log Off Why can t I exchange business card data with a mobile phone The business car...

Страница 143: ... the Power Saving Modes page 96 for more information Make sure your computer is securely plugged into a power source and turned on and the power indicator light is lit If your computer is using battery power make sure the battery pack is installed properly and is charged See Using the Battery Pack page 21 for more information If the display output is directed to the external display press the Fn F...

Страница 144: ...deo memory of your computer may be insufficient for displaying high resolution videos In this case lower the resolution of the LCD screen To change the screen resolution follow these steps 1 Right click on the desktop and select Personalize 2 Click Display Settings 3 Move the slider under Resolution to the left to reduce or to the right to increase the screen resolution You can check the total amo...

Страница 145: ...ings tab 5 Double click Display 6 Adjust the LCD brightness setting in the item for brightness adjustment What should I do if the external display remains blank If you cannot change the display output with the Fn F7 keys you need to change the settings for the external display with the VAIO Control Center To change the settings launch the VAIO Control Center select the control item for the externa...

Страница 146: ...on If your printer is not functioning after your computer resumes from a power saving mode Sleep or Hibernate then restart the computer If the bidirectional communication functions are provided with your printer disabling the functions on your computer may enable printing Follow these steps 1 Click Start and Control Panel 2 Click Printer under Hardware and Sound 3 Right click the printer icon and ...

Страница 147: ...1 Close all open programs 2 Click Start and Control Panel 3 Click Hardware and Sound 4 Click Manage audio devices under Sound 5 On the Recording tab select the desired device for sound input and click Set Default How can I prevent microphone feedback Microphone feedback occurs when the microphone receives the sound from a sound output device such as a speaker To prevent this problem Keep the micro...

Страница 148: ...cation window If the Alt F4 keys do not work press the Windows key once and then the key several times select Restart with the M or m key and press the Enter key to restart your computer If your computer does not restart press the Ctrl Alt Delete keys select the arrow next to the Shut down button with the m and keys and then Restart with the M or m key and press the Enter key to restart your compu...

Страница 149: ...ng button set the button to off The volume may have been turned off by the Fn F2 keys Press them once again The volume may have been minimized by the Fn F3 keys Keep pressing the Fn F4 keys to turn up the volume loud enough to hear sound If your speakers require external power make sure the speakers are connected to a power source See the manual that came with your speakers for more information Ch...

Страница 150: ...mation The volume may have been turned off by the Fn F2 keys Press them once again The volume may have been minimized by the Fn F3 keys Keep pressing the Fn F4 keys to turn up the volume loud enough to hear sound Check the Windows volume controls by clicking the volume icon on the taskbar Your sound output device may have been incorrectly configured To change the sound output device see How do I c...

Страница 151: ... the Alt F4 keys to close the application window If the Alt F4 keys do not work click Start the arrow next to the Lock button and Restart to restart your computer If your computer does not restart press the Ctrl Alt Delete keys and click the arrow next to the Shut down button and Restart If the Windows Security window appears click Restart If this procedure does not work slide in the direction of ...

Страница 152: ... change the keyboard configuration follow these steps 1 Click Start and Control Panel 2 Click Clock Language and Region and click Regional and Language Options 3 Change the settings as desired What should I do if I cannot enter certain characters with the keyboard If you cannot enter U I O P J K L M and so on the Num Lk key may be activated Check that the Num lock indicator light is unlit If the N...

Страница 153: ... Wait for the indicator light on the floppy disk drive to turn off 3 Push the eject button to remove the disk and disconnect the USB floppy disk drive from your computer 4 Reconnect the floppy disk drive by plugging the USB cable into the USB port 5 Restart the computer by clicking Start the arrow next to the Lock button and Restart What should I do if I cannot write data to a floppy disk Make sur...

Страница 154: ...y Windows Startup sound check box 5 Click OK How do I change the sound output device If you do not hear sound from the device connected to a port such as the USB port HDMI output port optical output port or headphones jack you need to change the device for sound output 1 Close all open programs 2 Click Start and Control Panel 3 Click Hardware and Sound 4 Click Manage audio devices under Sound 5 On...

Страница 155: ...rocedure see How do I change the sound output device page 154 If you still hear no sound from the sound output device follow these steps 1 Follow steps 1 to 4 in How do I change the sound output device page 154 2 On the Playback tab select the HDMI or S PDIF icon and click Properties 3 Click the Advanced tab 4 Select the sample rate and bit depth for example 48000 Hz 16 bit which the device suppor...

Страница 156: ...ng a Memory Stick erases all data including music data previously saved on it Before you reformat a Memory Stick back up important data and confirm that the Memory Stick does not contain files you want to keep 1 Copy the data from the Memory Stick onto your built in storage device to save data or images 2 Format the Memory Stick by following the steps in To format a Memory Stick page 43 Why can t ...

Страница 157: ...w video clips that you have recorded with Memory Stick compatible digital cameras Why can t I write data to a Memory Stick Some versions of the Memory Stick are equipped with an erasure prevention switch to protect data from accidental erasure or overwriting Make sure the erasure prevention switch is off ...

Страница 158: ...et Try using another USB port on your computer The driver could be installed to the specific port you used the first time you connected the device See the manual that came with your USB device for more information You may need to install software before you connect the device Try connecting a simple low powered device such as a mouse to test if the port is working at all USB hubs may prevent a dev...

Страница 159: ...from the help menu for the specific program 3 Operating System Online Support Your computer comes preinstalled with a Microsoft Windows operating system For operating system support you can visit Microsoft customer support at http support microsoft com directory 4 Sony Computing Support This service provides instant access to information on commonly encountered problems Type a description of the p...

Страница 160: ...re and security information is posted on the support web site Click the VAIO Update notice to open the VAIO Support web site and view the information 6 Program Support You can view detailed information on the software products preinstalled on your computer through Help and Support Click Start Help and Support Use my VAIO and Software Information ...

Страница 161: ...rner of the display on the computer 2 Your computer s serial number You can find it on the back or bottom of the computer The serial number is the last 7 digits of the number below the barcode 3 The operating system on your computer 4 The hardware component or the software program that is causing the problem 5 A brief description of the problem In order to contact a Sony technical support represen...

Страница 162: ... 02 754 6333 from mobile phones Colombia 358 1251 in Bogota 01 8000 94 00 11 Mexico 5002 9819 in Mexico City 01 800 759 7669 in other cities Panama 800 2050 800 7669 800 SONY Peru 0 801 1 7000 511 6100 Venezuela 0 800 1 SONY 00 0 800 1 7669 00 ...

Страница 163: ...alkman are trademarks or registered trademarks of Sony Corporation Intel Centrino Core Celeron Xenon Pentium and Atom are trademarks or registered trademarks of Intel Corporation in the United States and or other countries Microsoft Windows Windows Media Windows Mobile Windows NT Windows Vista BitLocker Outlook Excel MS DOS PowerPoint ReadyBoost Internet Explorer Aero Windows Live OneCare and the ...

Страница 164: ...a trademark of Panasonic Corporation and Sony Corporation All other names of systems products and services are trademarks of their respective owners In the manual the or marks may not be specified Features and specifications are subject to change without notice All other trademarks are trademarks of their respective owners ...

Страница 165: ... 2009 Sony Corporation n ...

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