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Troubleshooting >

Troubleshooting

This section describes how to solve common problems you might encounter when using your VAIO computer. Many problems
have simple solutions. Try these suggestions before visiting the Sony online support web site at the following URLs:

❑

For customers in USA

http://esupport.sony.com/EN/VAIO/

❑

For customers in Canada

http://sony.ca/support/

❑

For customers in Spanish-speaking Latin American countries or areas

http://esupport.sony.com/ES/VAIO/LA

❑

For customers in Brazil

http://esupport.sony.com/PT/VAIO/BR/

Some features and options in this section may not be available on your computer.

❑

Computer Operations

(page 92)

❑

System Update / Security

(page 99)

❑

Recovery

(page 101)

❑

Battery Pack

(page 102)

❑

Built-in Camera

(page 104)

❑

Networking (LAN/Wireless LAN)

(page 106)

❑

Bluetooth Technology

(page 109)

❑

Optical Discs

(page 113)

Содержание Vaio VPCM11 Series

Страница 1: ...N User Guide Personal Computer VPCM11 Series ...

Страница 2: ...rk LAN 45 Using the Wireless LAN 46 Using the Bluetooth Function 50 Using Peripheral Devices 55 Connecting an Optical Disc Drive 56 Connecting External Speakers or Headphones 58 Connecting an External Display 59 Selecting Display Modes 61 Using the Multiple Monitors Function 62 Connecting an External Microphone 64 Connecting a USB Device 65 Customizing Your VAIO Computer 67 Setting the Password 68...

Страница 3: ...01 Battery Pack 102 Built in Camera 104 Networking LAN Wireless LAN 106 Bluetooth Technology 109 Optical Discs 113 Display 114 Printing 117 Microphone 118 Speakers 119 Touch Pad 121 Keyboard 122 Floppy Disks 123 Audio Video 124 Memory Stick 126 Peripherals 127 Trademarks 128 Notice 130 ...

Страница 4: ...k slightly different from those of your computer How to find specifications Some features options and supplied items may not be available on your computer To find out about the configuration of your computer visit the Sony online support web site at the following URLs For customers in USA http esupport sony com EN VAIO For customers in Canada http sony ca support For customers in Spanish speaking ...

Страница 5: ... use some of the features available on models with other editions of the Windows 7 operating system Among those described in this User Guide for example you cannot use the following Ad hoc connections of the wireless LAN function Multiple Monitors function Long Battery Life Wallpaper Setting of the VAIO Control Center ...

Страница 6: ...rt and Help and Support 2 Choose from the following categories to find the answers you need Get started with my VAIO Get help with Internet and wireless setup security setup personalizing your VAIO computer creating recovery discs and more Use my VAIO Access your VAIO user guides Windows 7 tutorials VAIO Multimedia Suite VAIO Update and Sony forum and get the most out of your key technologies You ...

Страница 7: ...u on a specific program SmartWi Connection Utility Help Information about setting up Bluetooth wireless LAN GPS and wireless WAN functions Some features and options may not be available on your computer See the specifications to find out about the configuration of your computer To access this on screen guide 1 Click Start All Programs and SmartWi Connection Utility 2 Click SmartWi Connection Utili...

Страница 8: ...g solutions online For customers in USA http esupport sony com EN VAIO For customers in Canada http sony ca support For customers in Spanish speaking Latin American countries or areas http esupport sony com ES VAIO LA For customers in Brazil http esupport sony com PT VAIO BR Operating system online support web site Your computer comes preinstalled with a Microsoft Windows operating system For oper...

Страница 9: ...om the back panel or inside the battery compartment of your Sony VAIO computer The serial number is the last 7 digits of the number below the barcode 3 The operating system on your computer 4 The hardware component or the software program that is causing the problem 5 A brief description of the problem 5 In Store Service Support available in USA only Make an appointment with a Sony certified techn...

Страница 10: ...ont of you Keep your forearms horizontal with your wrists in a neutral comfortable position while using the keyboard or the pointing device Let your upper arms hang naturally at your sides Take frequent breaks while using your computer Excessive use of the computer may strain eyes muscles or tendons Furniture and posture Sit in a chair with good back support Adjust the level of the chair so your f...

Страница 11: ... level of the display as well Lighting Choose a location where windows and lights do not cause glare and reflection on the display Use indirect lighting to avoid bright spots on the display Proper lighting adds to your comfort and work efficiency Positioning an external display When using an external display set the display at a comfortable viewing distance Make sure the display screen is at or sl...

Страница 12: ...ith your computer Upon completion connect one device for example a printer an external hard disk drive a scanner and so on at a time following the manufacturer s instructions Locating Controls and Ports page 13 About the Indicator Lights page 15 Connecting a Power Source page 16 Using the Battery Pack page 18 Shutting Down Your Computer Safely page 24 Using the Power Saving Modes page 25 Updating ...

Страница 13: ... It may also vary in some countries or areas Control and Port Mark List Control port mark Control port name MOTION EYE Built in MOTION EYE camera page 33 WIRELESS WIRELESS switch page 46 page 50 Memory Stick Duo slot page 34 Your computer supports only Duo size Memory Stick SD SD memory card slot page 40 1 Power switch USB port page 65 Compliant with the USB 2 0 standard and supports high full low...

Страница 14: ...name Location Built in microphone monaural Located on the left side of the built in MOTION EYE camera Media Access indicator page 15 Located next to the Memory Stick Duo slot and the SD memory card slot Security slot Located on the right side of the USB ports DC IN port Located on the left side of the monitor port ...

Страница 15: ...rd is not in use Disc drive Illuminates while data access to the built in storage device is in progress Do not place the computer into Sleep mode or turn it off while this indicator light is lit Num lock Press the Num Lk key to activate the numeric keypad Press it a second time to deactivate the numeric keypad The numeric keypad is not active when the indicator light is unlit Caps lock Press the C...

Страница 16: ...y connected to an AC power source and has a battery pack installed it uses power from the AC outlet Use only the supplied AC adapter for your computer To use the AC adapter 1 Plug one end of the power cord 1 into the AC adapter 3 2 Plug the other end of the power cord into an AC outlet 2 3 Plug the cable from the AC adapter 3 into the DC IN port 4 on the computer The shape of the DC In plug varies...

Страница 17: ...ter completely from an AC power source unplug the AC adapter from the AC outlet Make sure that the AC outlet is easily accessible If you do not intend to use your computer for an extended period of time place the computer into Hibernate mode See Using Hibernate Mode page 27 ...

Страница 18: ...elivery Installing Removing the Battery Pack To install the battery pack 1 Turn off the computer and close the LCD screen lid 2 Slide the battery LOCK switch 1 outward 3 Slide the battery pack diagonally into the battery compartment until the projection 2 on either side of the battery compartment fits into the cut 3 on either side of the battery pack ...

Страница 19: ...9 n N Getting Started Using the Battery Pack 4 Push the battery pack down into the compartment until it clicks into place 5 Slide the battery LOCK switch inward to secure the battery pack on the computer ...

Страница 20: ...uter is in Sleep mode 1 Turn off the computer and close the LCD screen lid 2 Slide the battery LOCK switch 1 outward 3 Slide the battery RELEASE latch 2 outward The battery pack is unlocked and its front side edge is slightly raised 4 Put your fingertip on the raised edge lift the battery pack in the direction of the arrow and slide it away from the computer This computer is designed to operate on...

Страница 21: ...attery pack charges close to the maximum charge level you selected the charge indicator turns off Charge the battery pack as described in this manual from your first battery charge Charge indicator status Meaning Lit in orange The battery pack is charging Blinks along with the green power indicator The battery pack is running out of power Normal mode Blinks along with the orange power indicator Th...

Страница 22: ...ischarged battery pack does not affect the life of battery You can extend the life of your battery pack if you enable the battery care function of the Battery Charge Functions with the VAIO Control Center While some software applications or peripheral devices are in use your computer may not enter Hibernate mode even when the remaining battery life becomes short To avoid loss of data while the com...

Страница 23: ...Starter operating system you cannot use some of the features described in this User Guide See About Models with Windows 7 Starter page 5 for more information Decrease the LCD brightness of your computer screen Use the power saving mode See Using the Power Saving Modes page 25 for more information Set the wallpaper in Long Battery Life Wallpaper Setting as your desktop background with the VAIO Cont...

Страница 24: ...t down your computer properly as described below To shut down your computer 1 Turn off any peripherals connected to the computer 2 Click Start and the Shut down button 3 Respond to any prompts warning you to save documents or to consider other users and wait for the computer to turn off automatically The power indicator light turns off ...

Страница 25: ...loss of data you should save your data frequently Mode Description Normal mode This is the normal state of your computer while it is in use The green power indicator light is lit while the computer is in this mode Sleep mode Sleep mode turns off the LCD screen and places the built in storage device s and the CPU into a low power consumption mode The orange power indicator light blinks slowly while...

Страница 26: ...w next to the Shut down button and Sleep To return to Normal mode Press any key Slide the power switch in the direction of G on the switch If you slide in the direction of G on the switch and hold the power switch for more than four seconds your computer will turn off automatically You will lose all unsaved data ...

Страница 27: ...art the arrow next to the Shut down button and Hibernate Do not move your computer before its power indicator light turns off To return to Normal mode Slide the power switch in the direction of G on the switch If you slide in the direction of G on the switch and hold the power switch for more than four seconds your computer will turn off automatically ...

Страница 28: ... automatically notifies you of new updates for enhancing your computer s performance available on the Internet and downloads and installs them on the computer Windows Update Click Start All Programs and Windows Update and then follow the on screen instructions VAIO Update 5 Click Start All Programs and VAIO Update 5 and then follow the on screen instructions Your computer must be connected to the ...

Страница 29: ... using your VAIO computer Using the Keyboard page 30 Using the Touch Pad page 32 Using the Built in Camera page 33 Using Memory Stick page 34 Using Other Modules Memory Cards page 40 Using the Internet page 44 Using the Network LAN page 45 Using the Wireless LAN page 46 Using the Bluetooth Function page 50 ...

Страница 30: ... of your computer screen To increase lighting intensity keep pressing the Fn F6 keys or press the Fn F6 keys and then the M or key To decrease lighting intensity keep pressing the Fn F5 keys or press the Fn F5 keys and then the m or key Fn T F7 display output Switches the display output between your computer screen an external display simultaneous output to both and multiple displays with both tha...

Страница 31: ...his command the states of the system and the connected peripheral devices are saved to the built in storage device and the system power is turned off To return the system to its original state use the power switch to turn on the power For details on power management see Using the Power Saving Modes page 25 Combination Feature Function ...

Страница 32: ...or pointer operations Action Description Point Slide your finger on the touch pad 1 to place the pointer 2 on an item or object Click Press the left button 3 once Double click Press the left button twice in a row Right click Press the right button 4 once With many applications this action displays a context sensitive shortcut menu if any Drag Slide your finger on the touch pad while pressing the l...

Страница 33: ...erences are possible with the appropriate software Launching or exiting your instant messaging or video editing software does not activate or deactivate the built in camera Do not place your computer into Sleep or Hibernate mode while you are using the built in camera To use the preinstalled image capture software 1 Click Start All Programs ArcSoft WebCam Companion 3 and WebCam Companion 3 2 Click...

Страница 34: ...can be used for external data storage Before You Use Memory Stick The Memory Stick Duo slot on your computer can accommodate the following sizes and types of media Memory Stick Duo Memory Stick PRO Duo Your computer supports only Duo size Memory stick and does not support standard size Memory Stick The Memory Stick slot on your computer does not support 8 bit parallel data transfer high speed data...

Страница 35: ...y remove it gently and verify you are inserting it in the proper direction Memory Stick is automatically detected by your system and the contents of Memory Stick are displayed If nothing appears on the desktop click Start Computer and double click the Memory Stick icon The Memory Stick icon will appear in the Computer window after you insert Memory Stick into the slot Before using Memory Stick Mic...

Страница 36: ...e volumes of data may take time to load so make sure the indicator light is unlit before removing Memory Stick 1 Locate the Memory Stick Duo slot 2 Check that the Media Access indicator light is unlit 3 Push in Memory Stick toward the computer and release Memory Stick ejects 4 Pull Memory Stick out of the slot Be sure to remove Memory Stick gently or it may pop out unexpectedly ...

Страница 37: ...atting the media make sure that it does not contain your valuable data Do not remove Memory Stick from the slot while formatting This could cause a malfunction 1 Locate the Memory Stick Duo slot 2 Carefully slide Memory Stick into the slot until it clicks into place 3 Click Start and Computer 4 Right click the Memory Stick icon and select Format 5 Click Restore device defaults The size of the allo...

Страница 38: ...38 n N Using Your VAIO Computer Using Memory Stick 6 Click Start 7 Follow the on screen instructions It may take time to format Memory Stick depending on the media type ...

Страница 39: ...insert it smoothly Use care when inserting or removing Memory Stick from the slot Do not force it in or out of the slot Inserting Memory Stick with multiple conversion adaptors is not guaranteed of compatibility The Memory Stick slot on your computer does not support the copyright protection feature of Memory Stick Except for your personal use it is against the copyright law to use any audio and o...

Страница 40: ... slot to transfer data among digital cameras camcorders music players and other audio video devices Before you use the SD memory card The SD memory card slot on your computer can accommodate the following memory cards SD memory card SDHC memory card For the latest information on compatible memory cards see Finding More about Your VAIO Computer page 6 to visit the appropriate support web site ...

Страница 41: ...emory card slot 2 Hold the SD memory card with the arrow facing upward and pointing toward the slot 3 Carefully slide the SD memory card into the slot until it clicks into place Do not force the card into the slot The SD memory card icon will appear in the Computer window after you insert the card into the slot ...

Страница 42: ...mory Cards To remove an SD memory card 1 Locate the SD memory card slot 2 Check that the Media Access indicator light is unlit 3 Push in the SD memory card toward the computer and release The SD memory card ejects 4 Pull the SD memory card out of the slot ...

Страница 43: ...dicator light is lit If you do you may lose data Do not attempt to insert a memory card or memory card adaptor of a different type into the memory card slot An incompatible memory card or memory card adaptor may cause difficulty in removing from the slot and can cause damage to your computer Notes on using the SD memory card Your computer has been tested and found compatible only with major memory...

Страница 44: ...ct your computer to the Internet ask your ISP To connect your computer to the Internet using the wireless LAN function you need to set up the wireless LAN network See Using the Wireless LAN page 46 for more information When you connect your computer to the Internet be sure to take appropriate security measures to protect the computer against online threats Depending on the service contract with yo...

Страница 45: ...required for LAN access ask your network administrator You can connect your computer to any network without changing the default settings Do not plug a telephone cable into the network LAN port on your computer If the network LAN port is connected to one of the telephone lines mentioned below high electric current to the port may cause damage overheating or fire Home intercom speakerphone or busin...

Страница 46: ... n standard which specifies the type of technology used See the specifications to find out about the configuration of your computer WLAN standard Frequency band Remarks IEEE 802 11a 5 GHz IEEE 802 11b g 2 4 GHz The IEEE 802 11g standard provides higher speed communications than the IEEE 802 11b standard IEEE 802 11n 5 GHz 2 4 GHz On models compliant with the IEEE 802 11b g n standard only the 2 4 ...

Страница 47: ...ons The communication speed and range may vary depending on the following conditions Distance between communication devices Existence of obstacles between devices Device configuration Radio conditions Ambient environment that includes existence of walls and materials of such walls Software in use Communications may be cut off depending on radio conditions Actual communication speed may not be as f...

Страница 48: ...ser authentication using 802 1X and Extensible Authentication Protocol EAP Data encryption protects the vulnerable wireless link between clients and access points Besides that there are other typical LAN security mechanisms to ensure privacy such as password protection end to end encryption virtual private networks and authentication WPA2 the second generation of WPA provides stronger data protect...

Страница 49: ...LAN function To use the wireless LAN function you first need to set up the wireless LAN function Use the SmartWi Connection Utility to set up the wireless LAN function See the SmartWi Connection Utility Help for more information To access this on screen guide 1 Click Start All Programs and SmartWi Connection Utility 2 Click SmartWi Connection Utility Help ...

Страница 50: ...ange of up to 33 feet 10 meters in an open area To use the Bluetooth function Be sure to turn on the WIRELESS switch before starting the Bluetooth function To use the Bluetooth function you first need to set up the Bluetooth function Use the SmartWi Connection Utility to set up the Bluetooth function See the SmartWi Connection Utility Help for more information To access this on screen guide 1 Clic...

Страница 51: ...on you can prevent any anonymous Bluetooth devices from accessing your computer The first time two Bluetooth devices communicate a common passkey a password required for authentication should be determined for both devices to be registered Once a device is registered there is no need to re enter the passkey The passkey can be different each time but must be the same at both ends For certain device...

Страница 52: ...e a PDA a headset a mouse or a digital camera without the use of any cables To communicate with another Bluetooth device To communicate with another Bluetooth device you first need to set up the Bluetooth function For setting up and using the Bluetooth function search Windows Help and Support for Bluetooth information Be sure to turn on the WIRELESS switch before starting the Bluetooth function ...

Страница 53: ... in the environment All Bluetooth devices must be certified to make sure that the applicable standard requirements are maintained Even if standards are met individual device performance specifications and operation procedures can vary Data exchange may not be possible in all situations Video and audio may not be synchronized if you play videos on your computer with audio output from a connected Bl...

Страница 54: ... with other devices depending on the manufacturer or the software version employed by the manufacturer Connecting multiple Bluetooth devices to your computer may cause channel congestion resulting in poor performance of the devices This is normal with Bluetooth technology and is not a malfunction ...

Страница 55: ...the various ports on the computer Connecting an Optical Disc Drive page 56 Connecting External Speakers or Headphones page 58 Connecting an External Display page 59 Selecting Display Modes page 61 Using the Multiple Monitors Function page 62 Connecting an External Microphone page 64 Connecting a USB Device page 65 ...

Страница 56: ...upplied to your computer Connecting an Optical Disc Drive Be sure to connect an external optical disc drive to your computer before launching any preinstalled disc operation program Be sure to connect an external optical disc drive to an AC power source before using the drive Your computer only supports optical disc drives that run on the power directly supplied from an AC power source ...

Страница 57: ...B port 2 you prefer to use 3 Plug one end of a USB cable 3 into the USB port and the other end to the optical disc drive See the manual that came with your external optical disc drive for detailed instructions on connecting the USB cable to the drive Disconnecting the drive while the computer is in a power saving mode Sleep or Hibernate may cause the computer to malfunction ...

Страница 58: ...nect external sound output devices not supplied such as speakers or headphones to your computer To connect external speakers Make sure your speakers are designed for computer use Turn down the volume of the speakers before you turn them on Connect external speakers 1 to the headphones jack 2 i with a speaker cable 3 not supplied ...

Страница 59: ...rnal Display Connecting an External Display You can connect an external display to your computer For example you can use the computer with a computer display or a projector Some features and options in this section may not be available on your computer ...

Страница 60: ...tor to your computer To connect a computer display or a projector 1 Plug the power cord 1 of your external display or the projector into the AC outlet 2 Connect the external display or the projector to the monitor port 2 on the computer with a display cable 3 If necessary connect the headphones jack on the projector and the headphones jack 4 i on the computer with a speaker cable 5 ...

Страница 61: ...ector at the same time depending on the type of your external display or projector Turn on the external display before turning on your computer To select a display mode with the Fn F7 keys You can select a display mode with the Fn F7 keys See Combinations and Functions with the Fn Key page 30 for more information To select a display mode from the display settings 1 Right click on the desktop and s...

Страница 62: ...onnected to the monitor port your computer screen and the external display can function as a single desktop You can move the cursor from one display to the other This allows you to drag objects such as an open application window or a toolbar from one display to the other On models with the Windows 7 Starter operating system you cannot use some of the features described in this User Guide See About...

Страница 63: ...re using the Multiple Monitors function or the computer may not return to Normal mode If you set different colors on each display do not expand a single window across two displays or your software may not work properly 1 Right click on the desktop and select Screen resolution 2 Click the drop down list next to Multiple Displays select Extend these displays and then click OK You can set the display...

Страница 64: ...icrophone Connecting an External Microphone You can connect an external microphone not supplied to your computer To connect an external microphone Plug the microphone cable 1 into the microphone jack 2 m Make sure your microphone is designed for computer use ...

Страница 65: ...Connecting a USB Device You can connect a Universal Serial Bus USB device to your computer such as a mouse floppy disk drive speaker and printer To connect a USB device 1 Choose the USB port 1 you prefer to use 2 Plug the USB device cable 2 into the USB port ...

Страница 66: ...n Be sure to use a USB printer compatible with your version of Windows to print documents For information on how to remove a USB device see the manual that came with the device To protect your computer and or USB devices from damage observe the following When moving the computer with USB devices connected avoid exposing the USB ports to shock or impact Do not put the computer into a bag or carryin...

Страница 67: ...omputer This section briefly describes how to change the main settings of your VAIO computer Among other things you will learn how to use and customize the look of your Sony software and utilities Setting the Password page 68 Using the VAIO Control Center page 75 ...

Страница 68: ...e computer User password Allows the standard users to change some of the BIOS setup options as well as to start the computer To set the user password you must first set the machine password Entry of the power on password will be prompted after the VAIO logo appears to start your computer If you forget the machine password the password needs to be reset and a fee will be charged To reset the passwo...

Страница 69: ...logo appears 3 Press the or key to select Security to display the Security tab select Set Machine Password and then press the Enter key 4 On the password entry screen enter the password twice and press the Enter key The password can be up to 32 alphanumeric characters long including spaces 5 Select Password when Power On under Security and press the Enter key 6 Change the setting from Disabled to ...

Страница 70: ...puter and press the F2 key several times when the VAIO logo appears 3 Enter the machine password and press the Enter key 4 Press the or key to select Security to display the Security tab select Set User Password and then press the Enter key 5 On the password entry screen enter the password twice and press the Enter key The password can be up to 32 alphanumeric characters long including spaces 6 Pr...

Страница 71: ... 3 Enter the machine password and press the Enter key 4 Press the or key to select Security to display the Security tab select Set Machine Password and then press the Enter key 5 On the password entry screen enter the current password once and a new password twice and then press the Enter key To remove the password leave the Enter New Password and Confirm New Password fields blank and press the En...

Страница 72: ...s 3 Enter the user password and press the Enter key 4 Press the or key to select Security to display the Security tab select Set User Password and then press the Enter key 5 On the password entry screen enter the current password once and a new password twice and then press the Enter key To remove the password leave the Enter New Password and Confirm New Password fields blank and press the Enter k...

Страница 73: ...n the New password and Confirm new password fields enter the password for your account 6 Click Create password See Windows Help and Support for more information on the Windows password To change the Windows password 1 Click Start and Control Panel 2 Click User Accounts and Family Safety or User Accounts 3 Click User Accounts 4 Click Change your password 5 In the Current password field enter your c...

Страница 74: ...e the Windows password 1 Click Start and Control Panel 2 Click User Accounts and Family Safety or User Accounts 3 Click User Accounts 4 Click Remove your password 5 In the Current password field enter the current password that you want to remove 6 Click Remove password ...

Страница 75: ...havior To use the VAIO Control Center 1 Click Start All Programs and VAIO Control Center 2 Select your desired control item and change the settings 3 Once finished click OK The setting of the desired item is changed For more information about each option see the help file included with the VAIO Control Center Some of the control items will not be visible if you open the VAIO Control Center as a st...

Страница 76: ...tial damage Safety Information page 77 Care and Maintenance Information page 80 Handling Your Computer page 81 Handling the LCD Screen page 83 Using the Power Source page 84 Handling the Built in Camera page 85 Handling Discs page 86 Using the Battery Pack page 87 Handling Memory Stick page 88 Handling the Built in Storage Device page 89 ...

Страница 77: ... time could result in discomfort or burns Use only specified peripheral equipment and interface cables Power Source Do not place the AC adapter in contact with your skin Remove the AC adapter away from your body if it becomes warm and causes discomfort Do not place heavy objects on the power cord or this could cause a fire To disconnect the cord pull it out by holding the plug Never pull the cord ...

Страница 78: ...ity in case of any losses or damages arising from The use of non genuine Sony battery packs or AC adapters with your VAIO computer The disassembly alteration of or tampering of any Sony battery pack Keep the battery pack away from all sources of heat Keep the battery pack dry Do not open or try to disassemble the battery pack Do not expose the battery pack to any mechanical shock such as dropping ...

Страница 79: ...e potentially dangerous to play loud music while walking especially at pedestrian crossings Preventing hearing damage Avoid using headphones at high volume Hearing experts advise against continuous loud and extended play If you experience a ringing in your ears reduce the volume or discontinue use Memory Stick Keep Memory Stick and Memory Stick adaptors out of reach of children There is a risk of ...

Страница 80: ... Camera Clean the lens protection cover of the built in camera with a blower brush or a soft brush If the cover is extremely dirty wipe it off with a soft dry cloth Do not rub the cover as it is sensitive to pressure Discs Proper care of the disc is essential to its continuous reliability Do not use solvents such as benzine thinner alcohol commercially available cleaners or anti static spray which...

Страница 81: ...bient temperature of more than 95 F 35 C or less than 41 F 5 C High humidity Do not place electronic equipment near your computer The electromagnetic field of the equipment may cause the computer to malfunction Your computer uses high frequency radio signals and may cause interference to radio or TV reception If this occurs relocate the computer a suitable distance away from the set Do not use cut...

Страница 82: ...id or lifting your computer The LCD screen may be sensitive to pressure or added stress and exerting pressure may damage the screen or cause it to malfunction To open the computer hold the base with one hand and gently lift the LCD screen lid with the other To carry the computer with the lid open be sure to hold the computer with both hands Use a carrying case specially designed to carry your comp...

Страница 83: ...ual image disappears after a while You can use a screen saver to prevent residual images The LCD screen becomes warm during operation This is normal and does not indicate a malfunction The LCD screen is manufactured using high precision technology You may however see tiny black points and or bright points red blue or green that continuously appear on the LCD screen This is a normal result of the m...

Страница 84: ...h other power consuming equipment such as a photocopier or a shredder You can purchase a power strip with a surge protector This device helps prevent damage to your computer caused by sudden power surges in an electrical storm for example Use the AC adapter supplied with your computer or genuine Sony products Do not use any other AC adapter as it may cause a malfunction ...

Страница 85: ... lens protection cover of the built in camera as it may cause scratches on the cover and such scratches will appear on the captured images Do not let the direct sunlight get into the lens of the built in camera regardless of your computer s power state as it may cause the camera to malfunction ...

Страница 86: ...ingerprints and dust on the surface of a disc may cause read errors Be sure to hold the disc by its edges and central hole as shown below Never affix an adhesive label to a disc This will affect the use of the disc and may result in irreparable damage ...

Страница 87: ...e longer charging time Do not charge the battery pack in any way other than as described in this user guide or as designated by Sony in writing While the battery pack is in use or being charged heat builds up in the battery pack This is normal and is not cause for concern You do not need to discharge the battery pack before recharging If the battery pack quickly runs out of power after being fully...

Страница 88: ...y Stick dry Do not use or store Memory Stick in a location subject to Static electricity Electrical noise Extremely high temperatures such as in a car parked in the sun Direct sunlight High humidity Corrosive substances Use the storage case supplied with Memory Stick Be sure to make a backup copy of your valuable data When using Memory Stick Duo do not use a fine tipped pen to write on the label a...

Страница 89: ...the configuration of your computer To avoid damaging your hard disk drive Do not subject your computer to sudden movements Keep your computer away from magnets Do not place your computer in a location subject to mechanical vibration or in an unstable position Do not move your computer while the power is on Do not turn off the power or restart your computer while reading or writing data to the hard...

Страница 90: ... com EN VAIO For customers in Canada http sony ca support For customers in Spanish speaking Latin American countries or areas http esupport sony com ES VAIO LA For customers in Brazil http esupport sony com PT VAIO BR Some features and options in this section may not be available on your computer Computer Operations page 92 System Update Security page 99 Recovery page 101 Battery Pack page 102 Bui...

Страница 91: ...roubleshooting Display page 114 Printing page 117 Microphone page 118 Speakers page 119 Touch Pad page 121 Keyboard page 122 Floppy Disks page 123 Audio Video page 124 Memory Stick page 126 Peripherals page 127 ...

Страница 92: ...e using an external display make sure it is plugged into a power source and turned on Make sure the brightness and contrast controls are adjusted correctly See the manual that came with your display for more information Unplug the AC adapter and remove the battery pack Wait three to five minutes Reinstall the battery pack plug the AC adapter and then slide the power switch in the direction of G on...

Страница 93: ... your computer does not restart press the Ctrl Alt Delete keys and click the arrow next to the Shut down button and Restart If the Windows Security window appears click Restart If this procedure does not work slide in the direction of G on the switch and hold the power switch for more than four seconds to shut down your computer Unplug the AC adapter and leave the computer for about five minutes T...

Страница 94: ...utton If the Windows Security window appears click Shut Down If this procedure does not work slide in the direction of G on the switch and hold the power switch until the computer turns off Turning off your computer with the Ctrl Alt Delete keys or the power switch may cause loss of unsaved data Unplug the AC adapter and remove the battery pack Wait three to five minutes Reinstall the battery pack...

Страница 95: ...n the direction of G on the switch and hold the power switch until the computer turns off Turning off your computer with the Ctrl Alt Delete keys or the power switch may cause loss of unsaved data What should I do if the charge indicator light is blinking fast and my computer does not start This problem could be due to the battery pack not being installed properly To solve this problem turn off yo...

Страница 96: ...10 to 15 seconds then restart your computer and enter the correct password The password is case sensitive so be sure to check letters for the current case before you enter the password What should I do if my game software does not work or it keeps crashing Check the web site of the game if there are any patches or updates to download Make sure you have installed the latest video driver software On...

Страница 97: ...drive whose boot device order you want to change 5 Press the F5 or F6 key to change the boot device order 6 Press the or key to select Exit select Exit Setup and then press the Enter key At the confirmation prompt press the Enter key What should I do if I cannot boot my computer from the external device connected to the computer To boot your computer from an external device for example a USB flopp...

Страница 98: ...s Aero is running Performance of your computer is not guaranteed while Windows Aero is running It is recommended you disable Windows Aero to ensure optimum performance To disable Windows Aero follow these steps 1 Right click on the desktop and select Personalize 2 Select themes other than Aero Themes ...

Страница 99: ...st security threats such as viruses The Microsoft Windows operating system is preinstalled on your computer The best way to protect your computer against security threats such as viruses is to download and install the latest Windows updates regularly You can get important Windows updates by doing the following Your computer must be connected to the Internet to download the updates 1 Click Start an...

Страница 100: ...are program current with the latest updates from Symantec Corporation To download and install the latest security updates follow these steps Your computer must be connected to the Internet to download the updates 1 Click Start All Programs Norton Internet Security and LiveUpdate 2 Follow the on screen instructions to complete the updates ...

Страница 101: ...overy partition For detailed information click VAIO User Guide under Use my VAIO in Help and Support page 6 How can I reinstall the original software and drivers You can restore the preinstalled software and drivers using the VAIO Recovery Center For detailed information click VAIO User Guide under Use my VAIO in Help and Support page 6 How do I check the volume of the recovery partition Your buil...

Страница 102: ...k is installed When should I recharge the battery pack Recharge the battery pack when The battery pack is running out of power and both the charge and power indicator lights blink You have not used the battery pack for an extended period of time When should I replace the battery pack If the battery pack quickly runs out of power after being fully charged it may be reaching the end of its life and ...

Страница 103: ...bled to extend the life of your battery pack on the VAIO Control Center Check the settings on the VAIO Control Center What should I do if a message appears notifying of either incompatibility or the improper installation of the battery pack and my computer then enters Hibernate mode This problem could be due to the battery pack not being installed properly To solve this problem turn off your compu...

Страница 104: ... images captured under the fluorescent light may show reflections of light A dark portion in captured images may appear as a noise If the lens protection cover is dirty you cannot take a clear shot Clean the cover See Built in Camera page 80 What should I do if captured images contain dropped frames and audio interruptions The effect settings on your software application may cause dropped frames S...

Страница 105: ...a images In some software applications you can set an appropriate value to one of the camera properties e g light source flicker etc to eliminate flicker noise Why is the video input from the built in camera suspended for a few seconds The video input may be suspended for a few seconds if a shortcut key with the Fn key is used the CPU load increases This is normal and does not indicate a malfuncti...

Страница 106: ...rol Panel 2 Click View network status and tasks under Network and Internet 3 Click Connect to a network to confirm that your access point is selected Make sure the encryption key is correct Make sure Maximum Performance is selected for Wireless Adapter Settings in the Power Options window Selecting any other option may result in a communication failure To change the settings follow these steps 1 R...

Страница 107: ...r speed slow The wireless LAN data transfer speed is affected by distance and obstructions between devices and access points Other factors include device configurations radio conditions and software compatibility To maximize the data transfer speed move your computer away from obstacles or closer to any access point you may be using If you are using a wireless LAN access point the device may be te...

Страница 108: ...ption may result in a communication failure Follow the steps in What should I do if my computer cannot connect to a wireless LAN access point page 106 to change the settings What are channels Wireless LAN communication uses divided frequency bands known as channels Third party wireless LAN access point channels may be preset to different channels from Sony devices If you are using a wireless LAN a...

Страница 109: ...0 meters of each other What should I do if I cannot find the Bluetooth device I want to communicate with Check that the Bluetooth function of the device you want to communicate with is on See the other device s manual for more information If the device you want to communicate with is already communicating with another Bluetooth device it may not be found or it may not be able to communicate with y...

Страница 110: ...ftware in use Move your computer and Bluetooth devices closer to each other The 2 4 GHz radio frequency used by Bluetooth and wireless LAN devices is also used by other devices Bluetooth devices incorporate technology that minimizes interference from other devices using the same wavelength however communication speed and connection range may be reduced Interference from other devices may also stop...

Страница 111: ...luetooth function when I log onto my computer as a user with a standard user account The Bluetooth function may not be available to a user with a standard user account on your computer Log onto the computer as a user with administrative rights Why can t I use the Bluetooth devices when I switch users If you switch users without logging off your system the Bluetooth devices will not work Be sure to...

Страница 112: ... does not support SCMS T content protection you need to connect the device using the Advanced Audio Distribution Profile A2DP Follow these steps 1 Click Start and Devices and Printers 2 Right click the icon for the device that you want to connect using the A2DP and select Control 3 Click SCMS T Settings 4 Click to cancel the Connect to a device only if it supports SCMS T content protection check b...

Страница 113: ...ould I do if my external optical disc drive does not work properly Make sure that your external optical disc drive is connected to an AC power source and the USB port on your computer If it is not connected the external optical disc drive may not work properly ...

Страница 114: ...g the Power Saving Modes page 25 for more information Make sure your computer is securely plugged into a power source and turned on and the power indicator light is lit If your computer is running on battery power make sure the battery pack is installed properly and is charged See Using the Battery Pack page 18 for more information If the display output is directed to the external display press th...

Страница 115: ...lect Screen resolution 2 Click Advanced settings 3 Click the Monitor tab 4 Select True Color 32 bit under Colors Do not change the display resolution or colors while using video image software or playing DVDs as it may cause unsuccessful playback display or unstable system operations Additionally it is recommended you disable your screen saver before starting DVD playback If the screen saver is en...

Страница 116: ...videos In such a case lower the resolution of the LCD screen To change the screen resolution follow these steps 1 Right click on the desktop and select Screen resolution 2 Click the drop down list next to Resolution 3 Move the slider up to increase or down to decrease the screen resolution You can check the total amount of the graphics and video memory available Right click on the desktop select S...

Страница 117: ...er for more information If your printer is not functioning after your computer resumes from a power saving mode Sleep or Hibernate then restart the computer If the bidirectional communication functions are provided with your printer disabling the functions on your computer may enable printing Follow these steps 1 Click Start and Devices and Printers 2 Right click the printer icon and select Proper...

Страница 118: ...nput device follow these steps 1 Close all open programs 2 Click Start and Control Panel 3 Click Hardware and Sound 4 Click Manage audio devices under Sound 5 On the Recording tab select your desired device for sound input and click Set Default How can I prevent microphone feedback Microphone feedback occurs when the microphone receives the sound from a sound output device such as a speaker To pre...

Страница 119: ...ore information The volume may have been turned off by the Fn F2 keys Press them once again The volume may have been minimized by the Fn F3 keys Keep pressing the Fn F4 keys to turn up the volume loud enough to hear sound Check the Windows volume controls by clicking the volume icon on the taskbar Your sound output device may have been incorrectly configured To change the sound output device see H...

Страница 120: ...roperly connected and the volume is turned up loud enough to hear sound Make sure your speakers are designed for computer use If your speakers have a muting button set the button to off If your speakers require external power make sure the speakers are connected to a power source See the manual that came with your speakers for more information Check the Windows volume controls by clicking the volu...

Страница 121: ...k press the Windows key once and then the key several times select Restart with the M or m key and press the Enter key to restart your computer If your computer does not restart press the Ctrl Alt Delete keys select the arrow next to the Shut down button with the m and keys press the Enter key select Restart with the M or m key and press the Enter key to restart your computer If this procedure doe...

Страница 122: ...hese steps 1 Click Start and Control Panel 2 Click Clock Language and Region and then Change keyboards or other input methods under Region and Language 3 Click Change keyboards on the Keyboards and Languages tab 4 Change the settings as desired What should I do if I cannot enter certain characters with the keyboard If you cannot enter U I O P J K L M and so on the Num Lk key may be activated Check...

Страница 123: ...y disk drive 2 Wait until the indicator light on the floppy disk drive turns off 3 Push the eject button to remove the disk and unplug the USB floppy disk drive from your computer 4 Reconnect the floppy disk drive by plugging the USB cable into the USB port 5 Restart the computer by clicking Start the arrow next to the Shut down button and Restart What should I do if I cannot write data to a flopp...

Страница 124: ...e Play Windows Startup sound check box 5 Click OK How do I change the sound output device If you do not hear sound from the device connected to a port such as the USB port HDMI output port optical output port or headphones jack you need to change the device for sound output 1 Close all open programs 2 Click Start and Control Panel 3 Click Hardware and Sound 4 Click Manage audio devices under Sound...

Страница 125: ...the detailed procedure see How do I change the sound output device page 124 Why do sound interruptions and or dropped frames occur when I play high definition videos such as those recorded with the AVCHD digital video camcorder Playing high definition videos requires substantial hardware resources such as CPU GPU or system memory performance on your computer During the video playback some operatio...

Страница 126: ...es you want to keep 1 Copy the data from Memory Stick onto your built in storage device to save data or images 2 Format Memory Stick by following the steps in Formatting Memory Stick page 37 Can I copy images from a digital camera using Memory Stick Yes and you can view video clips that you have recorded with digital cameras that are compatible with Memory Stick Why can t I write data to Memory St...

Страница 127: ...tlet Try using another USB port on your computer The driver software could be installed to the specific port you used the first time you connected the device See the manual that came with your USB device for more information You may need to install software before you connect the device Try connecting a simple low powered device such as a mouse to test if the port is working at all USB hubs may pr...

Страница 128: ...Intel Corporation in the United States and or other countries Microsoft Windows Windows Media Windows Mobile Windows NT Windows Vista BitLocker Outlook Excel MS DOS PowerPoint ReadyBoost Internet Explorer Aero Windows Live and the Windows logo are trademarks or registered trademarks of Microsoft Corporation in the United States and or other countries Blu ray Disc and the Blu ray Disc logo are trad...

Страница 129: ...demark of Dolby Laboratories Symantec the Symantec Logo and Norton Internet Security are trademarks or registered trademarks of Symantec Corporation or its affiliates in the U S and other countries All other names of systems products and services are trademarks of their respective owners In the manual the or marks may not be specified Features and specifications are subject to change without notic...

Страница 130: ...s manual the software or other information contained herein or the use thereof In the manual the or marks are not specified Sony Corporation reserves the right to make any modification to this manual or the information contained herein at any time without notice The software described herein is governed by the terms of a separate user license agreement Sony Corporation is not liable and will not c...

Страница 131: ... 2010 Sony Corporation n ...

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