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Support Options
The preinstalled programs on your computer may be supplied with individual help guides. These guides are stored on the
built-in flash memory storage or hard disk drive as on-screen help files. You can find the help files from the help menu
under the specific program.
IRX-3960_END
3
Operating System Online Support
Your computer comes preinstalled with a Microsoft Windows operating system. For operating system support, you can
visit Microsoft customer support at:
http://support.microsoft.com/directory/
4
Sony Computing Support
This service provides instant access to information on commonly encountered problems. Type a description of the
problem and the Knowledge Database searches for the corresponding solutions online.
You can visit the Sony online support Web site at:
http://esupport.sony.com/EN/VAIO/
for customers in Canada,
http://esupport.sony.com/ES/VAIO/
for customers in Spanish speaking Latin American countries or areas, or
http://esupport.sony.com/ES/VAIO/BR/
for customers in Brazil.
5
VAIO Update
When your computer is connected to the Internet, VAIO Update automatically notifies you when critical software and
security information is posted on the support Web site. Click the VAIO Update notice to open the VAIO Support Web site
and view the information.
For users in Latin American countries or areas
Customer Information Center
If you do not find the information you are looking for at our site, you may call Sony directly. In order to receive the fastest and
most efficient services, please have the following information readily available:
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