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Sony VAIO PCG-FR100 Series, Быстрый старт

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Troubleshooting

This section describes how to solve some basic problems you may 
encounter when using your computer. For more troubleshooting topics 
refer to the VAIO® Computer User Guide. Many problems have simple 
solutions, so refer to these sources before you contact Sony Computing 
Support (http://www.sony.com/pcsupport).

❑

Troubleshooting Your Computer (Windows XP)

❑

Troubleshooting Your Computer (Windows 2000)

❑

Support Options

QS_Mondavi.book  Page 51  Thursday, January 2, 2003  10:44 AM

Содержание VAIO PCG-FR100 Series

Страница 1: ...VAIO Computer Quick Start PCG FR100 Series ...

Страница 2: ......

Страница 3: ...ur Computer 26 Using the Touch Pad 30 Registering Your Computer 31 Locating Your VAIO Computer User Guide 32 Setting Up A Dial Up Connection 33 Turning Off Your Computer 35 Expanding Your Computing Power 37 Upgrading Memory 38 Locating Preinstalled Programs 38 Using the Application Recovery and System Recovery CDs 39 Application and System Recovery CDs 40 ...

Страница 4: ...ng for Your Computer 47 Storing Your Computer 48 Using Cables and Connections 48 Cleaning Your Computer 49 Handling the LCD Screen 49 Troubleshooting 51 Troubleshooting Your Computer Windows XP 52 Troubleshooting Your Computer Windows 2000 57 Support Options 61 ...

Страница 5: ...oftware owned by Sony and licensed by third parties Use of such software is subject to the terms and conditions of license agreements enclosed with this product Some of the software may not be transported or used outside the United States Software specifications are subject to change without notice and may not necessarily be identical to current retail versions Updates and additions to software ma...

Страница 6: ...tion may not communicate with each other Please refer to the documentation that came with your compatible i LINK device for information on operating conditions and proper connection Before connecting compatible i LINK PC peripherals to your system such as a CD RW or hard disk drive confirm their operating system compatibility and required operating conditions All other trademarks are trademarks of...

Страница 7: ...cendie ou d électrocution garder cet appareil à l abri de la pluie et de l humidité Pour prévenir tout risque d électrocution ne pas ouvrir le châssis de cet appareil et ne confier son entretien qu à une personne qualifiée Ne jamais effectuer l installation de fil modem ou téléphone durant un orage électrique Ne jamais effectuer l installation d une prise téléphonique dans un endroit mouillé à moi...

Страница 8: ...radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference Pour changer la pile de rechange veuillez contacter votre centre de service Sony le plus près Avertissement L utilisation d instruments optiques avec ce produit augmente les risques pour les yeux Puis...

Страница 9: ... telephone plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA The REN is used to determine the number of devices which may be connected to the telephone line Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call In most but...

Страница 10: ...on of the device To prevent radio interference to the licensed service this device is intended to be operated indoors and away from windows to provide maximum shielding Equipment or its transmit antenna that is installed outdoors is subject to licensing The term IC before the certification registration number only signifies that the Industry Canada technical specifications were met L utilisation d...

Страница 11: ...n please contact CRTC Terrasses de la Chaudière Tour centrale 1 promenade du Portage 5 étage Hull PQ K1A 0N2 This Class B digital apparatus complies with Canadian ICES 003 Cet appareil numérique de la classe B est conforme à la norme NMB 003 du Canada RECYCLING LITHIUM ION BATTERIES RECYCLING LITHIUM ION BATTERIES Lithium Ion batteries are recyclable You can help preserve our environment by return...

Страница 12: ...only with the same or equivalent type recommended by the manufacturer Discard used batteries according to the manufacturer s instructions The battery pack used in this device may present a fire or chemical burn hazard if mistreated Do not disassemble heat above 140 F 60 C or incinerate Dispose of used battery promptly Keep away from children Ne pas utiliser des batteries au lithium ionisé qui sont...

Страница 13: ...ux d Industrie Canada en vigueur Le numéro d identification en est la preuve L abréviation IC avant le numéro d identification signifie que l enregistrement s est déroulé conformément à une Déclaration de Conformité stipulant que les spécifications techniques d Industrie Canada ont été respectées Cela ne veut pas dire qu Industrie Canada a approuvé cet équipement Le Nombre Équivalent de Sonneries ...

Страница 14: ...VAIO Computer Quick Start 14 ...

Страница 15: ...purchase of the Sony VAIO computer Sony has combined leading edge technology in audio video computing and communications to provide state of the art personal computing Unpacking Your Computer Applying Ergonomics Locating Controls and Ports ...

Страница 16: ...Start Contains information on unpacking and setting up your computer for immediate use VAIO Computer Specifications An on screen file that details the hardware specifications and lists the installed programs on your computer See Locating Your VAIO Computer User Guide on page 32 for more information Microsoft Windows guide Explains how to use the basic features of the Microsoft Windows operating sy...

Страница 17: ...and programs that shipped with your computer This CD restores your computer to its original factory settings so user data and programs installed since you started using your computer will be lost You will need an optical drive to use these recovery CDs If your computer does not come with an optical drive use an external optical drive See Using Your Recovery CDs on page 40 for more information ...

Страница 18: ...your feet are flat on the floor A footrest may make you more comfortable Sit in a relaxed upright posture and avoid slouching forward or leaning far backward Viewing angle of the computer s display Tilt the display to find the best viewing angle Also try adjusting the brightness setting of the display Following these suggestions can reduce eye strain and muscle fatigue Lighting Choose a location w...

Страница 19: ...ront 1 Power indicator 8 Serial number 2 Battery indicator 9 Hard disk drive indicator 3 Computer screen LCD 10 Num lock indicator 4 Speakers 11 Caps lock indicator 5 Keyboard 12 Scroll lock indicator 6 Touch pad 13 Power button 7 Left and right buttons ...

Страница 20: ...VAIO Computer Quick Start 20 Back 1 DC IN port 5 Air vent 2 USB 2 0 ports 6 Monitor VGA port 3 A V OUT jack 7 Parallel printer port 4 Modem jack ...

Страница 21: ...Applying Ergonomics 21 Left 1 Network Ethernet port 5 Air vent 2 Microphone jack 6 PC Card slots 3 Headphone jack 7 Floppy disk drive 4 i LINK IEEE 1394 S400 port ...

Страница 22: ...nnecting cables other than those listed above may result in an electric current overload and could cause a malfunction excessive heat or fire in the port To connect the unit to a network refer to your online VAIO Computer User Guide or contact your network administrator See Locating Your VAIO Computer User Guide for more information Right 1 CD RW DVD drive 2 EJECT button 3 Battery bay ...

Страница 23: ...Applying Ergonomics 23 Bottom 1 Reset button ...

Страница 24: ...VAIO Computer Quick Start 24 ...

Страница 25: ... support options You ll also learn how to locate your on screen VAIO Computer User Guide which contains step by step instructions for operating your computer Turning On Your Computer Using the Touch Pad Registering Your Computer Locating Your VAIO Computer User Guide Setting Up A Dial Up Connection Turning Off Your Computer ...

Страница 26: ...our Computer in your on screen VAIO Computer User Guide for more information about using batteries See also Locating Your VAIO Computer User Guide on page 32 To charge the battery 1 Open the computer lid 2 Push the battery bay cover down to open it The battery bay cover swings out but does not detach from the computer 3 Slide the battery with the logo facing up into the battery bay If the computer...

Страница 27: ...he AC adapter Once you connect the AC adapter to the computer the battery begins to charge whether the computer is on or off The battery indicator shows the battery status The indicator blinks as the battery charges See Powering Your Computer in your on screen VAIO Computer User Guide for more information Inserting the Battery Battery supplied ...

Страница 28: ...rd into the AC adapter and an AC outlet To open and turn on the computer 1 Slide the release latch to the right and lift the cover while holding the bottom of the computer firmly Connecting the AC Adapter to the Computer Use only the supplied AC adapter with your computer AC adapter DC IN port Power cord supplied supplied ...

Страница 29: ... until the power indicator turns on 3 Adjust the brightness of the computer screen by pressing the Fn F5 keys Opening the Computer Turning on the Computer If you hold down the power button the computer turns off Release latch Power button Power indicator ...

Страница 30: ... on the screen using the built in touch pad Describing the touch pad Locating the Touch Pad Touch Pad Action Description Sliding one finger Equivalent to using a mouse to place the pointer on an item Tapping once Equivalent to pressing the left button once Tapping twice Equivalent to pressing the left button twice Touch pad Left and right buttons Pointer ...

Страница 31: ...ssing the left button Equivalent to using the mouse to drag an item Moving your finger along the right edge of the touch pad Equivalent to scrolling vertically The scroll function is available only with programs that support a touch pad scroll feature Moving your finger along the bottom to scroll horizontally Equivalent to scrolling horizontally The scroll function is available only with programs ...

Страница 32: ...en click Help and Support The Help and Support Center window appears displaying information about your VAIO computer and Microsoft Windows operating system 2 Click VAIO User Guide in the Pick a Help topic column A second Help and Support Center window appears which offers information about your computer Batteries PC Cards and Floppy Disks Internet and Networking Optical Drives CDs and DVDs Port Re...

Страница 33: ...ou through the process of choosing an Internet Service Provider ISP or setting up an existing account and connecting to the Internet VAIO User Guide Window 1 User guide table of contents List of computer help topics 2 Link to the Electronic Flyer List of updates and supplemental information 3 Link to the VAIO Computer Specifications List of specifications and programs ...

Страница 34: ... and Network Connections chapter of your on screen VAIO Computer User Guide 2 Click Start point to All Programs Accessories Communications and then click New Connection Wizard The New Connection Wizard appears 3 Click Next 4 If it is not already selected click to select Connect to the Internet and click Next 5 Follow the on screen instructions New Connection Wizard ...

Страница 35: ...ick Start on the Windows taskbar 3 Click Turn Off Computer at the bottom of the Start menu to display the Turn off computer window and select Turn Off 4 Wait for your computer to turn off automatically The computer is off when the power indicator turns off Respond to any prompts warning you to save documents If you are still unable to turn off the computer press and hold the power button until the...

Страница 36: ...VAIO Computer Quick Start 36 ...

Страница 37: ...37 Expanding Your Computing Power This section helps you get started upgrading computer memory and locating information about preinstalled programs Upgrading Memory Locating Preinstalled Programs ...

Страница 38: ...ed audio video programs The following sources offer a list of preinstalled programs descriptions and information VAIO Computer User Guide The Preinstalled Programs chapter of your on screen VAIO Computer User Guide contains a list of programs descriptions and support information See Locating Your VAIO Computer User Guide on page 32 for more information VAIO Computer Specifications The on screen fi...

Страница 39: ...plication Recovery and System Recovery CDs You can restore your system individual programs or drivers using the Application Recovery and System Recovery CDs Application and System Recovery CDs Using Your Recovery CDs ...

Страница 40: ...programs installed since you started using your computer will be lost Using Your Recovery CDs The following sections describe how to use the Application Recovery and System Recovery utilities Using the Application Recovery CDs Using the System Recovery CDs Using the Application Recovery CDs The Application Recovery CDs enable you to reinstall individual programs and device drivers and to repair pr...

Страница 41: ...XP systems only The Microsoft Windows XP operating system is capable of reinstalling the original factory installed device drivers without using the Application Recovery CD s 1 Click Start in the Windows taskbar then right click My Computer A shortcut menu appears 2 Click Properties The System Properties dialog box appears 3 From the Hardware tab click the Device Manager button 4 Right click to se...

Страница 42: ...n and click Update Driver from the shortcut menu The Hardware Update Wizard appears 7 In the Hardware Update Wizard click to select Install from a list or specific location Advanced 8 Click Next 9 Click to cancel the Search removable media floppy CD ROM option 10 Click to select the Include this location in the search check box 11 Click Browse The Browse For Folder dialog box appears If Windows XP...

Страница 43: ...he operating system and all original preinstalled programs If the operating system or programs become corrupted or are erased you can restore your computer to the original factory settings You may not need to reinstall the entire contents of your hard drive If you experience a problem with your computer reinstalling an individual device driver or program may correct the problem Use the Application...

Страница 44: ...tem Recovery CD insert the first CD CD No 1 to run the System Recovery program You will be prompted to insert the next CD s once the information from the first CD has been installed 1 Press the disc eject button to open the optical disc drive and extend the disc tray 2 Insert the Sony System Recovery CD No 1 into the optical drive and close the drive The first CD must be in the drive before you re...

Страница 45: ... 4 Press the down arrow key to select Get Default Values and press Enter The Setup Confirmation window appears 5 Press Enter again to select Yes 6 Make sure Exit Save Changes is selected and then press Enter The Setup Confirmation window appears again 7 Make sure Yes is selected and press Enter The computer restarts from the Recovery CD After recovering your system using the System Recovery CDs yo...

Страница 46: ...VAIO Computer Quick Start 46 ...

Страница 47: ...47 Caring for Your Computer This section provides information on how to safely use your Sony computer Storing Your Computer Using Cables and Connections Cleaning Your Computer Handling the LCD Screen ...

Страница 48: ...t 8 inches 20 cm behind the back of the computer If the computer is brought directly from a cold location to a warm one moisture may condense inside your computer In this case allow at least one hour before turning on your computer If any problems occur unplug your computer and contact your Sony Service Center The computer uses high frequency radio signals and may interfere with radio or TV recept...

Страница 49: ...s this can damage the screen Use a soft dry cloth to wipe the LCD screen or canned compressed air Always disconnect the power cord before cleaning the computer Handling the LCD Screen Direct sunlight can damage the LCD Be careful when using the computer near a window Do not scratch the LCD or exert pressure on it This can cause a malfunction Using the computer in low temperature conditions may pro...

Страница 50: ...VAIO Computer Quick Start 50 ...

Страница 51: ...computer For more troubleshooting topics refer to the VAIO Computer User Guide Many problems have simple solutions so refer to these sources before you contact Sony Computing Support http www sony com pcsupport Troubleshooting Your Computer Windows XP Troubleshooting Your Computer Windows 2000 Support Options ...

Страница 52: ...Wait one minute Reattach the AC adapter and reinsert the battery Turn on the power Condensation may cause the computer to malfunction If this occurs do not use the computer for at least one hour If the computer still does not turn on follow these steps 1 Unplug the power cord and remove the battery 2 Use a thin straight object such as a paper clip to press the reset button 3 Reinsert the power cor...

Страница 53: ...disk 2 Restart the computer and confirm that the Microsoft Windows operating system starts properly If Windows still does not start follow these steps to initialize the BIOS 1 If there is a disk in the floppy disk drive then remove it 2 Turn off the computer 3 Remove any peripheral devices connected to the computer 4 Restart the computer 5 Press F2 when the Sony logo appears The BIOS Setup window ...

Страница 54: ... computer does not turn off press the Ctrl Alt Delete keys simultaneously When the Windows Task Manager dialog box appears click Turn Off from the Shut Down menu If your computer still does not turn off press and hold the power button or slide and hold the power switch until the computer turns off If your computer stops responding while playing a CD or DVD press the Ctrl Alt Delete keys simultaneo...

Страница 55: ...d of my computer s fan so loud The computer s fan may be running at a high speed to cool the CPU By lowering the CPU speed you also lower the speed and noise level of the computer s fan If your computer comes with the PowerPanel utility1 use it to lower the CPU speed If your computer does not come with the PowerPanel utility use the power schemes to lower the CPU speed To lower the CPU speed using...

Страница 56: ...ick Apply 5 Click OK Why does the System Properties dialog box display a slower CPU speed than the maximum This is normal Because your computer s CPU utilizes a type of CPU speed controlling technology for power conservation purposes System Properties may display the CPU s current speed instead of the maximum speed Why don t my changes appear on the computer screen LCD You may need to refresh the ...

Страница 57: ...e with your display for details Disconnect the AC adapter and remove the battery Wait one minute Reattach the AC adapter and reinsert the battery Turn on the power Condensation may cause the computer to malfunction If this occurs do not use the computer for at least one hour If the computer still does not turn on follow these steps 1 Unplug the power cord and remove the battery 2 For models with a...

Страница 58: ...py disk drive if applicable If a non bootable floppy disk is in the drive 1 Remove the floppy disk 2 Restart the computer and confirm that the Microsoft Windows operating system starts properly If Windows still does not start follow these steps to initialize the BIOS 1 If there is a disk in the floppy disk drive then remove it 2 Turn off the computer 3 Remove any peripheral devices connected to th...

Страница 59: ...of unsaved data Click Start on the Windows taskbar and select Shut Down When the Shut Down Windows window appears make sure Shut down is selected and click OK If your computer does not turn off press the Ctrl Alt Delete keys simultaneously When the Windows Security dialog box appears click Shut Down and select Shut Down again from the Shut Down Windows window If your computer still does not turn o...

Страница 60: ...ws key 2 Press U 3 Press R to select restart 4 Press Enter 3 If the computer does not restart follow these steps 1 Press the Ctrl Alt Delete keys simultaneously The Windows Security dialog box appears 2 Press the Right Arrow key to select Shut Down 3 Press Enter 4 Press R to select restart 5 Press Enter 4 If this procedure does not work press and hold the power button or slide and hold the power s...

Страница 61: ... Microsoft Windows operating system For operating system support you can visit Microsoft customer support at http support microsoft com directory 4 VAIO Support Agent You can find VAIO Support Agent by clicking Start and All Programs Programs for Windows 2000 and VAIO Support and VAIO Support Agent Using advanced diagnostic technology Sony s VAIO Support Agent runs scheduled protections of your pr...

Страница 62: ...VAIO Computer Quick Start 62 ...

Страница 63: ...ions 16 specifications online 33 storage 48 troubleshooting 52 57 turning off 35 turning on 26 unpacking 16 updates 33 connecting dial up 33 controls 19 D DC IN port 20 dial up connection 33 E Electronic Flyer 33 Energy Star 5 Ethernet port 21 F faxes laws governing 10 Floppy disk drive 21 H handling the LCD screen 49 hard disk drive indicator 19 headphone jack 21 help 32 51 I i LINK port 21 indic...

Страница 64: ...ne laws governing 10 ports DC IN 20 i LINK 21 Parallel printer 20 USB 20 VGA monitor 20 power indicator light 19 power button 29 power source 26 Printer parallel port 20 Printer port 20 programs locating 38 R radio interference 9 Recovery CDs 40 regulatory information 8 reset button 23 restoring data 40 S scroll lock indicator 19 shutting down computer 35 software locating 38 specifications 16 spe...

Страница 65: ...65 U unpacking the computer 16 updates 33 USB port 20 user guide 32 ...

Страница 66: ......

Страница 67: ......

Страница 68: ...http www sony com vaio Printed in USA 2003 Sony Electronics Inc 4 672 184 01 ...

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