Getting Help
About Sony’s Support Options
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The Customer Service Guide gives you complete information on communicating
with VAIO-Link Response Centre.
Other sources of information
The online help files that accompany your pre-installed software contain
instructions on using the software.
VAIO-Link: if you have any problem with your computer, you can access the
VAIO-Link web site (see your Customer Service Guide for addresses). Before
contacting VAIO-Link, try to solve the problem by reading your User Guide
(troubleshooting chapter) or the manuals and helpfiles for the peripherals or
software.
The Sony e-mail support service answers your questions by electronic mail. Just
send your question in an e-mail message and a Customer Service Analyst will
send you a reply with the answer.
To send a question to Sony e-mail support, please refer to the instructions in your
Customer Service Guide.
You need to plug in the Modem
and the phone line to use the
communication features described
in this manual.