Troubleshooting
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My computer locks up
❑
Try restarting the computer. On the Windows taskbar, click the Start
button, click Shut Down, and then click Restart the computer.
❑
If you cannot restart as described in the preceding step, you can restart the
computer by pressing Ctrl+Alt+Delete.
❑
If the previous step does not work, press the power button and hold it for
at least four seconds. This turns off the power.
❑
If your computer locks up while playing a CD-ROM, stop the CD-ROM,
and restart the computer by pressing Ctrl+Alt+Delete.
My software program locks up or crashes
Contact the software publisher or designated provider for technical support.
See either the printed or the online version of Read Me First for a complete
list of phone numbers.
My CD-ROM drive tray does not open
❑
Make sure the computer is turned on.
❑
Press the Eject button on the CD-ROM drive.
❑
If the Eject button does not work, you can open the tray by inserting a
pointed object into the hole to the right of the Eject button.
I cannot play a CD-ROM
❑
Make sure the label of the CD-ROM is facing up.
❑
If the CD-ROM requires software, make sure the software is installed
according to the program’s instructions.
❑
Moisture condensation may have occurred. Leave the computer for at
least 1 hour while the computer is turned on.
❑
Clean the CD-ROM.
❑
Check the speaker volume.
When I click an application icon a message appears, such as You must insert
the application CD into your CD-ROM drive, and the software does not start
❑
Some titles require specific files that are located on the application’s CD-
ROM. Insert the disc and try starting the program again.
❑
Make sure you place the disc in the tray with the label side facing up.
Pressing Ctrl+Alt+Delete may result in data loss in files that are currently open.
