— 11 —
K
V
-20M42/20S42/20S43/21MB42C/21MB42M/21MB42P/21ME42/21ME42C/
21SB42C/21SB42M/21SE42/21SE42C/21SE82/21SE82C
25
Other Information
Other Information
Troubleshooting
If you are having a problem with your TV, try the suggestions below. If
the problem persists, contact your nearest Sony dealer.
No picture, no
sound
❏
Make sure the power cord is plugged in.
❏
If a red light is flashing on the front of your TV for
more than a few minutes, call your local service center.
❏
Check the TV/VIDEO settings: when watching TV, set
to TV; when watching video equipment, set to VIDEO
(page 13).
❏
Check your PARENTAL CONTROL settings, (see
pages 22-23).
❏
Make sure the batteries have been inserted correctly
into the remote control.
❏
Try another channel, it could be station trouble.
Poor or no
picture, good
sound
❏
Adjust PICTURE in the VIDEO menu (page 13).
❏
Adjust BRIGHTNESS in the VIDEO menu (page 13).
❏
Check the antenna and/or cable connections (page 3).
Good picture,
no sound
❏
Press
so that MUTING disappears from the
screen (page 9).
❏
Check your AUDIO settings. Your TV may be set to
SAP (page 14).
No color
❏
Adjust COLOR in the VIDEO menu (page 13).
Only snow
appears on the
screen
❏
Check the CABLE setting in the SET UP menu
(page 17).
❏
Check the antenna and/or cable connections (page 3).
❏
Make sure the channel selected is currently
broadcasting.
Dotted lines or
stripes
❏
Adjust the antenna.
❏
Move the TV away from other electronic equipment.
Some electronic equipment can create electrical noise,
which can interfere with TV reception.
Double images
or ghosts
❏
Check your outdoor antenna or call your cable service.
26
User Guide
If, after reading these operating instructions, you have additional questions related to the use of your
Sony television, please call our Direct Response Center at 1-800-222-SONY (7669) (U.S. customers
only) or (416) 499-SONY (7669) (Canadian customers only).
Cannot receive
higher number
channels (UHF)
when using an
antenna
❏
Make sure CABLE is set to OFF in the SET UP menu
(page 17).
❏
Use AUTO PROGRAM to add channels that are not
presently in the memory (page 17).
Cable stations
don’t seem to
work
❏
Make sure CABLE is set to ON in the SET UP menu
(page 16).
❏
Use AUTO PROGRAM to add channels that are not
presently in the memory (page 17).
Remote control
does not
operate
❏
Batteries could be weak. Replace them (page 2).
❏
Move the TV 3-4 feet away from fluorescent lights.
The TV needs
to be cleaned
❏
Clean the TV with a soft dry cloth. Never use strong
solvents such as thinner or benzine, which might
damage the finish of the cabinet.
Lost password
for PARENTAL
CONTROL
❏
In the password screen, enter the following master
password: 4357. After using the master password, you
must create a new password, it cannot be used to
unlock currently blocked programs.
