With the app, you can check if the computer hardware (a CPU, a memory module, and a built-in storage
device) needs to be replaced.
To start VAIO Hardware Diagnostics, select Tools and VAIO Hardware Diagnostics in VAIO Care
(Rescue Mode): VAIO recovery solutions.
Follow the instructions in
Recovering from the Recovery Area
to recover your VAIO computer.
If you have not backed up your data, be sure to make a backup copy of your valuable data using VAIO
Care (Rescue Mode): VAIO recovery solutions before recovering your VAIO computer. See
Backing
Up Your Data when You cannot Start Windows
for more information.
If you have a backup created with the Windows backup feature before your VAIO computer becomes
unstable, but you have created or changed the file after that, back up such a file with VAIO Care
(Rescue Mode): VAIO recovery solutions.
Note
Recovering your VAIO computer will delete all the data on the built-in storage device.
What should I do if my VAIO computer becomes unstable (Windows starts)?
Try the suggestions below:
Start VAIO Care to search for a solution. See
Keeping Your VAIO Computer in Optimum Condition
(VAIO Care)
for more information.
Restore computer system files.
Use the restore point that you created before your VAIO computer becomes unstable. See
Restoring
System Files Using the Restore Point when You cannot Start Windows
for more information.
Uninstall an app or a driver if your VAIO computer has become unstable after you installed the app or
the driver.
Reinstall the preinstalled apps or drivers on your VAIO computer if such apps or drivers have not been
working properly. See
How can I reinstall the original apps and drivers?
for more information.
Restore your VAIO computer from a system image backup if you have created the backup. Refer to
Windows Help and Support (
Opening Windows Help and Support
) for more information.
If the problem persists, follow the instructions in
Refreshing Your VAIO Computer
to reinstall
the operating system.
If the problem persists after you refresh your VAIO computer, follow the instructions in
Recovering from the Recovery Area
to recover the computer.
The computer may not support the refresh function depending on the model you purchased.
If you have not yet created Recovery Media, create the Recovery Media. See
Creating Recovery Media
.
Be sure to make a backup copy of your valuable data before recovering your VAIO computer. Refer to
Windows Help and Support (
Opening Windows Help and Support
) for more information.
Note
Recovering your VAIO computer will delete all the data on the built-in storage device.
What should I do if I cannot recover my VAIO computer from the recovery area?
Recover your VAIO computer from Recovery Media if you have used apps to modify the
recovery area, installed a different operating system from the preinstalled one, or formatted
the built-in storage device without using VAIO Care (Rescue Mode): VAIO recovery