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Help Guide

Wireless Speaker

SRS-XB13

What can I do to solve a problem?

If the speaker does not function as expected, try the following steps to resolve the issue.

Find the symptoms of the issue in this Help Guide and try any corrective actions listed.

Charge the speaker.

You may be able to resolve some issues by charging the built-in battery.

Restart the speaker.

Initialize the speaker.

This operation restores the settings such as volume, etc. to the factory default settings, and deletes all pairing

information.

Look up information on the issue on the customer support website.

Access the following support home pages to get support information about your speaker:

For customers in Americas:

https://www.sony.com/am/support

For customers in Europe:

https://www.sony.eu/support

For customers in China:

https://service.sony.com.cn

For customers in other countries/regions:

https://www.sony-asia.com/support

If the operations above do not work, consult your nearest Sony dealer.

Содержание SRS-XB13

Страница 1: ... Design and specifications are subject to change without notice Getting started Parts and controls Included items Using the strap Power source charging Charging the speaker Turning the power on Turning the power off Auto Standby function Making connections BLUETOOTH connection Pairing and connecting with BLUETOOTH devices 1 ...

Страница 2: ...tion Listening to music wirelessly with 2 speakers Stereo Pair function Terminating the Stereo Pair function Phone calls Receiving a call Making a call Using the voice assist function Using the voice assist function Google app Using the voice assist function Siri Information About the indicators Notes on use Precautions Notes on charging Notes on waterproof and dustproof features How to care for t...

Страница 3: ...m only one speaker Low sound level Distorted sound Humming or noise in the speaker output No voice or low voice from callers Sound becomes low while in use BLUETOOTH connection Unable to pair the speaker with a BLUETOOTH device Unable to connect a BLUETOOTH device with the speaker in the Stereo Pair function Reset Restarting the speaker Initializing the speaker 3 ...

Страница 4: ... with indicator 3 play button call button 4 volume buttons 5 MIC Microphone 6 Upper strap hole Lower strap hole 7 DC IN 5V port USB Type C The built in battery of the speaker can be charged when connected to an AC outlet via the supplied USB Type C cable and a USB AC adaptor commercially available 8 Cap 9 Strap 10 This port is not compatible with music playback 4 ...

Страница 6: ...he speaker Using the upper strap hole to make use of the strap Using the upper and lower strap holes to make use of the strap Remove the belt from the hook 1 Wrap the belt around a bag handle or the like and then reattach the end loop of the belt to the hook 2 Remove the belt from the hook 1 Put the belt through the lower strap hole 2 6 ...

Страница 7: ...op of the belt rests securely on the hook Do not pull hard on the strap attached to the speaker or swing the speaker around Do not use the strap with any device other than the speaker 5 025 468 11 1 Copyright 2021 Sony Corporation Wrap the belt around your desired object and then reattach the end loop of the belt to the hook 3 7 ...

Страница 8: ...ct the USB AC adaptor to an AC outlet The speaker supports a USB AC adaptor with an output current of 500 mA or more Use of any other devices is not guaranteed for battery charging The CHARGE indicator lights up in orange while charging is in progress The estimated charging time varies depending on the power output capacity of the connected USB AC adaptor commercially available In addition it may ...

Страница 9: ...cable to home built computers As long as the speaker is connected to an AC outlet by a USB AC adaptor commercially available or to a computer that comes equipped with a USB charging port the speaker s built in battery is capable of charging itself even while music playback from the speaker is in progress However it may take a long time before charging completes depending on the usage of the speake...

Страница 11: ...owly the built in battery is running low and needs to be charged Related Topic Turning the power off Charging the speaker 5 025 468 11 1 Copyright 2021 Sony Corporation Press the power button The power indicator lights up in green and the BLUETOOTH indicator flashes slowly in blue When the speaker has no pairing information for example when you use the BLUETOOTH function for the first time after p...

Страница 12: ...ireless Speaker SRS XB13 Turning the power off Related Topic Auto Standby function 5 025 468 11 1 Copyright 2021 Sony Corporation Press the power button The power indicator and the BLUETOOTH indicator turn off 1 12 ...

Страница 13: ...usic audio nor is it being operated Note When the speaker is connected to an iPhone iPod touch via a BLUETOOTH connection the Auto Standby function is disabled Turning on off the Auto Standby function Note While the Stereo Pair function or the hands free function is in use you cannot turn on off the Auto Standby function 5 025 468 11 1 Copyright 2021 Sony Corporation Turn on the speaker 1 Press an...

Страница 14: ...To avoid any sudden loud sound output from the speaker turn down the volume of both the BLUETOOTH device and the speaker or stop music playback Depending on the BLUETOOTH device the volume of the device may be synchronized with the speaker Prepare the operating instructions supplied with the BLUETOOTH device for reference Turn on the speaker 1 Check the status of the BLUETOOTH indicator When the i...

Страница 15: ...iring information of other BLUETOOTH devices proceed to step To reconnect to the BLUETOOTH device that has been registered paired proceed to step The speaker will automatically be connected just by turning on the BLUETOOTH function on the BLUETOOTH device Press the BLUETOOTH button You hear a beep from the speaker and the BLUETOOTH indicator starts double flashing pairing mode 3 Perform the pairin...

Страница 16: ...s are paired there is no need to pair them again except in the following cases Pairing information has been deleted after repair etc The speaker is already paired with 8 devices and another device is to be paired The speaker can be paired with up to 8 devices If a new device is paired after 8 devices have already been paired the device that was paired earliest is replaced by the new one The pairin...

Страница 17: ...ilable Or charge the built in battery sufficiently Prepare the operating instructions supplied with the computer for reference To avoid any sudden loud sound output from the speaker turn down the volume of both the BLUETOOTH device and the speaker or stop music playback Set the speaker of your computer to on If the speaker of your computer is set to mute sound does not output on the BLUETOOTH spea...

Страница 18: ... the indicator stays lit The speaker is already connected with one of the BLUETOOTH devices To connect the speaker with another BLUETOOTH device do either of the following To pair the speaker with a second or subsequent BLUETOOTH device when the speaker has pairing information of other BLUETOOTH devices proceed to step To reconnect the speaker with one of the BLUETOOTH devices that have been paire...

Страница 19: ...ooth 4 Select SRS XB13 If a passkey is required enter 0000 If SRS XB13 does not appear perform the operation again from step 5 The passkey may be called a passcode PIN code PIN number or password After pairing the BLUETOOTH connection establishes automatically and Connected music or Connected voice music will be displayed on the screen Proceed to step 6 19 ...

Страница 20: ...lect Large icons or Small icons from the View by menu in the top right corner of the screen 1 Click Add a device 2 Select SRS XB13 and click Next If a passkey is required enter 0000 If SRS XB13 does not appear perform the operation again from step 3 The passkey may be called a passcode PIN code PIN number or password When the following screen appears click Close The computer begins installing the ...

Страница 21: ...lation may take time If driver installation takes too much time the Auto Standby function of the speaker will cause it to turn off automatically If this happens turn on the speaker again Right click on SRS XB13 in Devices and select Sound settings from the menu that appears 5 Confirm SRS XB13 Stereo on the Sound screen If there is a checkmark green on SRS XB13 Stereo proceed to step 6 21 ...

Страница 22: ... right click on the Sound screen and select Show Disabled Devices from the menu that appears Then proceed to step 7 Right click on SRS XB13 Stereo and select Connect from the menu that appears When the speaker is connected a checkmark will appear on SRS XB13 Stereo on the Sound screen Proceed to step 7 22 ...

Страница 23: ...is not applicable to home built computers Note If you cannot click Connect for SRS XB13 Stereo select Disable for the Default Device that currently has a checkmark green Follow the on screen instructions to establish a BLUETOOTH connection When the BLUETOOTH connection is established you hear a beep from the speaker and the activity of the BLUETOOTH indicator changes from flashing to lit If the co...

Страница 24: ... already been paired the device that was paired earliest is replaced by the new one The pairing information with the speaker has been deleted from the BLUETOOTH device The speaker is initialized All pairing information will be deleted If you initialize the speaker it may not be able to connect your computer In this case erase the pairing information of the speaker on your computer and then perform...

Страница 25: ...ilable Or charge the built in battery sufficiently Prepare the operating instructions supplied with the computer for reference To avoid any sudden loud sound output from the speaker turn down the volume of both the BLUETOOTH device and the speaker or stop music playback Depending on your computer turn on the built in BLUETOOTH adaptor If you do not know how to turn on the BLUETOOTH adaptor or whet...

Страница 26: ...be reconnected with the device right after it is turned on For details refer to the operating instructions supplied with your BLUETOOTH device When the indicator stays lit The speaker is already connected with one of the BLUETOOTH devices To connect the speaker with another BLUETOOTH device do either of the following To pair the speaker with a second or subsequent BLUETOOTH device when the speaker...

Страница 27: ...connection is established you hear a beep from the speaker and the activity of the BLUETOOTH indicator changes from flashing to lit If the connection attempt fails repeat the procedure from step 5 Click the speaker icon in the top right of the screen and select SRS XB13 from Output Device You can enjoy playing back music etc from your computer 6 27 ...

Страница 28: ...y paired with 8 devices and another device is to be paired The speaker can be paired with up to 8 devices If a new device is paired after 8 devices have already been paired the device that was paired earliest is replaced by the new one The pairing information with the speaker has been deleted from the BLUETOOTH device The speaker is initialized All pairing information will be deleted If you initia...

Страница 29: ...H device and speaker are set to a moderate level to avoid sudden loud sound output from the speaker Depending on the BLUETOOTH device adjusting the volume of the speaker may not be possible on the BLUETOOTH device while playback on the device is stopped paused Connect the speaker with the BLUETOOTH device When the BLUETOOTH connection is established you hear a beep from the speaker and the activit...

Страница 30: ...ture the volume may decrease to protect the built in battery If the built in battery level is low the maximum output of the speaker decreases Depending on the BLUETOOTH device it may be necessary to adjust the volume or set the audio output setting on the connected device Noise or sound interruption may occur depending on the BLUETOOTH device connected with the speaker the communication environmen...

Страница 31: ...ting Optimal codec is automatically selected from AAC and SBC Priority on stable connection SBC is selected 5 025 468 11 1 Copyright 2021 Sony Corporation Turn on the speaker The BLUETOOTH indicator flashes in blue 1 If the BLUETOOTH device which has been connected before is nearby the speaker may be connected to the device automatically and then the BLUETOOTH indicator may be lit in blue Press an...

Страница 32: ...ction on the BLUETOOTH device For details refer to the operating instructions supplied with the device Turn off the BLUETOOTH device Turn off the speaker Hint When using the Stereo Pair function if you turn off one speaker the other speaker is automatically turned off The BLUETOOTH connection between them is disconnected When you finish playing music the BLUETOOTH connection may terminate automati...

Страница 33: ...in 1 m 3 2 ft each other and then turn on both speakers The power indicator lights up The BLUETOOTH indicator flashes slowly If the BLUETOOTH device which has been connected before is nearby the speaker may be connected to the device automatically and then the BLUETOOTH indicator may be lit In this case turn off the BLUETOOTH function on the BLUETOOTH device or turn off the BLUETOOTH device When t...

Страница 34: ...er turns off Hint When the 2 speakers are immediately connected by the Stereo Pair function the BLUETOOTH indicator and the ST PAIR Stereo Pair indicator may not flash and the ST PAIR Stereo Pair indicator may light instead Set up the second speaker within 1 minute If you do not set it up within 1 minute the setting of the first speaker will be canceled 4 Operate the speaker in which the BLUETOOTH...

Страница 35: ...air function To use the Stereo Pair function turn on the other speaker within 1 minute Note After you restart or initialize either of the speakers while the Stereo Pair function is activated be sure to press the BLUETOOTH ST PAIR Stereo Pair button on the other speaker to terminate the Stereo Pair function If you continue to use the speaker without terminating the Stereo Pair function you will hav...

Страница 36: ...d with the Stereo Pair function press the power button to turn on the speaker then press and hold the BLUETOOTH ST PAIR Stereo Pair button on one of the speakers until you hear a beep to terminate the Stereo Pair function To terminate the Stereo Pair function while using 2 speakers press the BLUETOOTH ST PAIR Stereo Pair button A beep is heard and then the Stereo Pair function is terminated Relate...

Страница 37: ...ETOOTH mobile phone Ring tone set on the speaker Ring tone set on the BLUETOOTH mobile phone Ring tone set on the BLUETOOTH mobile phone only for a BLUETOOTH connection Connect the speaker with a BLUETOOTH mobile phone When the BLUETOOTH connection is established you hear a beep from the speaker and the activity of the BLUETOOTH indicator changes from flashing to lit When using the Stereo Pair fun...

Страница 38: ... system or applications installed some functions of hands free calling may not be used correctly Related Topic Pairing and connecting with BLUETOOTH devices Terminating the BLUETOOTH connection After use Making a call 5 025 468 11 1 Copyright 2021 Sony Corporation If no ring tone is heard via the speaker The speaker may not be connected with a BLUETOOTH mobile phone with HFP or HSP Check the conne...

Страница 39: ...39 ...

Страница 40: ...e following steps and operations during a hands free call operate the speaker that is connected to the BLUETOOTH mobile phone 1 Operate the BLUETOOTH mobile phone to make a call When you make a call playback pauses and the dial tone is heard from the speaker When the receiver takes the call talk into the microphone of the speaker If no dial tone is heard via the speaker The speaker may not be conn...

Страница 41: ...king a call Use a BLUETOOTH mobile phone at least 50 cm 1 6 ft away from the speaker Noise may result if the speaker and the BLUETOOTH mobile phone are too close Related Topic Pairing and connecting with BLUETOOTH devices Terminating the BLUETOOTH connection After use Receiving a call 5 025 468 11 1 Copyright 2021 Sony Corporation To end a call press the play call button If you were listening to m...

Страница 42: ...refer to the operating instructions supplied with the Android smartphone For details on the Google app refer to the operating instructions or support website of the Android smartphone or website of Google Play Note The latest version of the app may be required The Google app may not be activated from the speaker depending on specifications of the Android smartphone 1 Connect the speaker to the And...

Страница 43: ...iri The operation above is an example For details refer to the operating instructions supplied with the iPhone iPod touch For details on Siri refer to the operating instructions or support website of the iPhone iPod touch 1 Connect the speaker to the iPhone iPod touch via BLUETOOTH connection 2 While the speaker is connected with the iPhone iPod touch via BLUETOOTH connection and the iPhone iPod t...

Страница 44: ... occurs bring the temperature up or down to an operating temperature between 5 C and 35 C 41 F and 95 F disconnect and connect the USB cable and then let the battery charge itself once again power indicator green BLUETOOTH indicator blue Turns off The speaker has completed charging Lights up The speaker is being charged Flashes slowly The built in battery is running at less than 20 and needs to be...

Страница 45: ...le flashes The speaker enters the pairing mode Flashes slowly The speaker is waiting for a BLUETOOTH connection to be established Flashes The speaker is waiting for a connection for the Stereo Pair function to be established The ST PAIR Stereo Pair indicator flashes when the connection with Stereo Pair function fails Lights up The Stereo Pair function is used on the speaker 45 ...

Страница 46: ...ere this speaker is placed it may fall over or fall off the surface Do not leave any valuables near the speaker This speaker is not anti magnetic Keep objects susceptible to magnetism recorded tapes watches cash cards and credit cards with magnetic coding etc away from the speaker When you carry around the speaker keep this in mind as well Others Do not use or leave the speaker in an extremely col...

Страница 47: ... for the following causes while charging the built in battery the CHARGE indicator orange flashes quickly Ambient temperature exceeds the range of 5 C 35 C 41 F 95 F There is a problem with the built in battery When charging to the built in battery continues for a long time When an abnormality of the built in battery has been detected stop charging immediately wait for a while and then charge the ...

Страница 48: ... makes charging of the speaker stop To resolve these issues disconnect the USB cable from the speaker and connect it again within an operating temperature between 5 C and 35 C 41 F and 95 F At high temperature the charging may stop or the volume may reduce to protect the battery Charging from a USB hub is only guaranteed when you use a self powered USB hub that carries an authorized logo While the...

Страница 49: ...ver use the speaker in a place subject to high temperatures such as in a sauna or near a heat source Handle the cap with care The cap plays a very important role in maintenance of the waterproof and dustproof performance When using the speaker make sure that the cap is closed completely When closing the cap be careful not to allow foreign objects inside If the cap is not closed completely the wate...

Страница 51: ...ure using a dry soft cloth immediately In addition dry the speaker in an airy place until no moisture remains The sound quality may change if water enters the speaker component of the speaker This however does not indicate a malfunction Wipe the moisture off the speaker surface and leave the speaker on a dry soft cloth with its surface with the speaker component facing down to let the water out fr...

Страница 52: ... that generates electromagnetic radiation is in use near the speaker Interference from other devices Because BLUETOOTH devices and wireless LAN IEEE802 11b g use the same frequency 2 4 GHz microwave interference may occur and result in communication speed deterioration noise or invalid connection if the speaker is used near a wireless LAN device Interference to other devices Microwaves emitted fro...

Страница 53: ...devices may not be connected or work correctly depending on the features or specifications of the device Noise or sound interruption may occur depending on the BLUETOOTH device connected with the speaker the communication environment or the usage environment A device with a built in radio or tuner cannot be connected to the speaker via BLUETOOTH since noise may occur in broadcasts Locate the speak...

Страница 54: ...customers under requirement by the owner of copyright for the software Please access the following URL and read the contents of the license https rd1 sony net help speaker sl 21 Disclaimer regarding services offered by third parties Services offered by third parties may be changed suspended or terminated without prior notice Sony does not bear any responsibility in these sorts of situations 5 025 ...

Страница 55: ...nse iPhone iPod touch macOS and Siri are trademarks of Apple Inc registered in the U S and other countries USB Type C and USB C are registered trademarks of USB Implementers Forum Microsoft and Windows are registered trademarks or trademarks of Microsoft Corporation in the United States and or other countries Wi Fi is a registered trademark of Wi Fi Alliance Other trademarks and trade names are th...

Страница 56: ...e etc to the factory default settings and deletes all pairing information Look up information on the issue on the customer support website Access the following support home pages to get support information about your speaker For customers in Americas https www sony com am support For customers in Europe https www sony eu support For customers in China https service sony com cn For customers in oth...

Страница 57: ...ed for battery charging The charging time may vary depending on the ambient temperature or the usage of the speaker as well You can charge the speaker s built in battery by connecting the USB cable connected with the speaker to a computer that comes equipped with a USB charging port as well However not all the computers are tested and found compatible with this procedure and the procedure is not a...

Страница 58: ...eaker may turn off even while the speaker is connected to an AC outlet by the USB AC adaptor This however does not indicate a malfunction If such a case occurs turn off the speaker and let the battery fully charge itself before you use the speaker The Auto Standby function may have activated After about 15 minutes in certain circumstances such as when the volume of the audio input is low the power...

Страница 59: ...e the built in battery sufficiently A device with a built in radio or tuner cannot be connected to the speaker via a BLUETOOTH connection since noise may occur in broadcasts Locate the speaker farther away from a TV radio or tuner etc since noise may occur in broadcasts When using the Stereo Pair function if any other BLUETOOTH device s such as a BLUETOOTH mouse or BLUETOOTH keyboard is connected ...

Страница 61: ... in battery only When the rechargeable built in battery is running low as a result of long time use of the speaker at a loud volume even though the speaker was connected to an AC outlet by a USB AC adaptor commercially available or to a computer that comes equipped with a USB charging port If the sound becomes low while in use follow the procedure below 5 025 468 11 1 Copyright 2021 Sony Corporati...

Страница 62: ...pairing mode Once the speaker is initialized an iPhone iPod touch may not be able to connect to the speaker In this case delete pairing information on the iPhone iPod touch then pair them again Check that the BLUETOOTH device is turned on and the BLUETOOTH function is activated on the device If the speaker is not displayed on the BLUETOOTH device turn off the BLUETOOTH function on the device and t...

Страница 63: ...Pair function After connecting 2 SRS XB13 speakers perform the pairing procedure between a BLUETOOTH device and the speaker in which the BLUETOOTH indicator is flashing in blue Related Topic Listening to music wirelessly with 2 speakers Stereo Pair function 5 025 468 11 1 Copyright 2021 Sony Corporation 63 ...

Страница 64: ...the speaker after you turn it on You cannot operate the speaker after you troubleshoot pairing issues The speaker is turned off during the restart process and then turned back on upon completion of the process Note Restarting the speaker does not delete its pairing information Restarting the speaker may change its volume function or sound settings 5 025 468 11 1 Copyright 2021 Sony Corporation 64 ...

Страница 65: ...nd hold the volume button and the BLUETOOTH button until the speaker turns off 5 seconds or more The speaker is initialized Settings such as volume etc are restored to the factory default settings and all pairing information is deleted Note The speaker cannot be initialized while the power is off Related Topic Pairing and connecting with BLUETOOTH devices Restarting the speaker 5 025 468 11 1 Copy...

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