Troubleshooting
55
6
Press the arrow keys to select “Get Default Values” and then press
Enter. The message “Load default configuration now?” appears.
7
Select Yes, then press Enter.
8
Use the directional arrow keys to select “Exit” (Save Changes), and then
press Enter. The message “Save configuration changes and exit now?”
appears.
9
Select Yes, then press Enter. The computer restarts.
If your computer continues to display the message “Operating system not found,”
and Windows does not start, contact Sony Computing Support.
My computer stops responding or does not shut down.
It is best to shut down your computer using the Turn Off Computer command on
the Windows Start menu. Using other methods, including those listed here, may
result in loss of unsaved data.
❑
Try restarting the computer. On the Windows taskbar, click the Start button,
click Turn Off Computer, and then click Restart.
❑
If you cannot restart as described in the preceding step, you can restart the
computer by pressing the Ctrl+Alt+Delete keys at the same time. The
Windows Task Manager dialog box appears, and you can turn off the
computer from the Shut Down menu.
❑
If the previous step does not work, press and hold the power button for at
least four seconds. This turns off the power to the computer.
❑
If your computer stops responding while playing a CD or DVD, stop the
CD/DVD, and restart the computer by pressing the Ctrl+Alt+Delete keys at
the same time. The Windows Task Manager dialog box appears, and you can
restart the computer from the Shut Down menu.
❑
Unplug the computer from the AC adapter and remove the battery pack from
your computer.
✍
Pressing the Ctrl+Alt+Delete keys to turn off the computer via Windows Task Manager,
or turning off the computer with the power switch may result in data loss in files that
are currently open.
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