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Frequently asked questions
What do I do if my program stops responding or crashes?
 Try restarting your computer.
1. Click Start on the Windows
®
taskbar, and click Turn Off Computer .
2.
Click Restart .

If restarting your computer does not work, contact the software publisher or designated provider for technical
support. See
Program Support Information for contact information.
Why does the message, "You must insert the Application CD into your optical drive" appear, and the program does not
start?

Some programs may require specific files located on the Application Recovery CD. Insert the disc, and try starting
the program again.
 Your optical drive may not be reading the disc.
 Make sure you place the CD in the tray with the label facing up.

(For computers with external optical drives) Make sure the optical drive is properly connected to your
computer.
Which program do I use for CD-R/CD-RW functions?

To write data files to a CD-R or CD-RW disc, use the Microsoft
®
Windows
®
operating system software on your
computer.
 To write audio files to a CD-R or CD-RW, use the Sony SonicStage program preinstalled on your computer. Follow
these steps to open Sony SonicStage:
1. Click Start , and then click All Programs .
2.
Point to SonicStage , and then click SonicStage from the submenu.
For more information about the SonicStage program, see the SonicStage online help.
Why can't I use the DVgate program?
(For computers with PowerPanel ) If your computer is using the Ultimate Battery Life profile as a power saving mode, you
cannot use the DVgate program. Instead, select another profile. Preferably, connect your computer to AC power when
using these features.
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