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My PC Card is not working. ........................................... 111
Troubleshooting Software....................................... 112
My software program stops responding or crashes......... 112
When I click an application icon, the message “You must in-
sert the application CD into your optical drive” appears and
the software does not start............................................... 112
I cannot use the DVgate software. .................................. 112
Troubleshooting the Modem................................... 113
My modem does not work. ............................................. 113
My modem connection is slow. ...................................... 113
Troubleshooting Audio ........................................... 114
My speakers make no sound. .......................................... 114
My microphone does not work. ...................................... 114
Troubleshooting the Printer .................................... 115
I cannot print. .................................................................. 115
Troubleshooting i.LINK devices ............................ 116
I cannot establish a connection between two VAIO comput-
ers when using an i.LINK cable...................................... 116
Getting Help.............................................117
Support Options ...................................................... 118
Software Support Information ................................ 120
Sony Service Center................................................ 122