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Troubleshooting
Troubleshooting
What can I do to solve a problem?
Power
Charging
The headset cannot be recognized by a computer.
Sound
Sound skips frequently during playback.
The noise cancelling effect is not sufficient.
Pairing
One-touch connection (NFC)
Unable to connect the headset to a BLUETOOTH device with one-touch connection (NFC)
BLUETOOTH connection
Unable to make a BLUETOOTH connection
The BLUETOOTH wireless communication range is short, or the sound skips.
The headset does not operate properly.
Phone calls