–
23
–
KV
-XA21M80/XA21M83/XA21M50/
KV
-XA21M61/XA21M60
RM-952
Additional Information
28
4
–
21
23
4
–
–
12
–
14
12
25
–
–
Stereo broadcast
sound switches on
and off or is distorted.
or
The sound switches
between monaural
and stereo frequently.
(KV-XA21M61 only)
“100” appears on
the top of the
screen and there is
no Teletext display.
(KV-XA21M61 only)
Teletext display is
incomplete
(snowy picture or
double images).
(KV-XA21M61 only)
Picture slant
(KV-XA21M61 only)
Lines moving across
the TV screen.
The
1
indicator on
your TV flashes red
a number of times
between 3-second
intervals.
TV cabinet creaks.
A “boom” sound is
heard when the TV
is turned on.
Possible cause
Symptom
Solutions
• Connection is loose or
the cable is damaged.
• The antenna direction
is inappropriate.
• Broadcast signal has a
transmission problem.
• The channel carries no
Teletext broadcast.
• Connection is loose or
the cable is damaged.
• The antenna direction
is inappropriate.
• Signal transmission is
too low.
• The magnetic
disturbance from
external speakers or
other equipment, or
the direction of the
earth’s magnetic field
may affect the TV.
• There is interference
from external sources,
e.g., heavy machineries,
nearby broadcast
station.
• Your TV may need
service.
• Changes in room
temperature
sometimes make the
TV cabinet expand or
contract, making a
noise. This does not
indicate a malfunction.
• The TV’s demagnetizing
function is working.
This does not indicate a
malfunction.
Page
• Check the antenna cable and connection
on the TV, VCR and on the wall.
• Adjust the antenna direction. Contact a
Sony dealer for advice.
• Press A/B until a better sound is heard.
—
•Check the antenna cable and connection
on the TV, VCR, and at the wall.
• Adjust the antenna direction. Contact a
Sony dealer for advice.
• Try using a booster.
• Use the fine tuning (FINE) function.
• Keep external speakers or other electrical
equipment away from the TV.
• Press SELECT until “PIC ROTATION”
appears on the screen, then press + or –
to align the picture to the TV screen.
• Use the fine tuning (FINE) function.
•Contact your nearest Sony service center.
—
—
Troubleshooting (continued)
Additional Information
27
Additional Information
Good picture
No sound
Dotted lines or
stripes
Double images or
“ghosts”
No color
Abnormal color
patches
TV cannot receive
stereo broadcast
signal
(KV-XA21M93/
XA21M61 only)
• Press
2
+ to increase the volume level.
• Press
%
to cancel the muting.
• Press A/B until a better sound is heard
(KV-XA21M61 only).
• Do not use a hair dryer or other
equipment near the TV.
• Adjust the antenna direction for
minimum interference. Contact a Sony
dealer for advice.
• Use a highly directional antenna.
• Use the fine tuning (FINE) function.
• Adjust the antenna direction. Contact a
Sony dealer for advice.
• Turn off or disconnect the booster if it is
in use.
• Press SELECT until “COLOR” appears
on the screen, then press + or – to adjust
the color level.
• Press SELECT until “COLOR SYS ”
appears on the screen, then check the
color system setting (usually set this to
“AUTO”).
• Adjust the antenna direction. Contact a
Sony dealer for advice.
• Keep external speakers or other electrical
equipment away from the TV. Do not
move the TV while the TV is turned on.
Press
!
(main power) on the TV to turn
off the TV for about five minutes, then
turn it on again.
• Press A/B until “AUTO” appears
on the screen.
Possible cause
Symptom
Solutions
• The volume level is
too low.
• The sound is muted.
• Broadcast signal has a
transmission problem.
• There is local
interference from cars,
neon signs, hair
dryers, power
generators, etc.
• Broadcast signals are
reflected by nearby
mountains or
buildings.
• The antenna direction
is inappropriate.
• Use of a booster is
inappropriate.
• The color level setting
is too low.
• The color system
setting is
inappropriate.
• The antenna direction
is inappropriate.
• The magnetic
disturbance from
external speakers or
other equipment, or
the direction of the
earth’s magnetic field
may affect the TV.
• The stereo reception
setting is
inappropriate.
13
14
21
–
–
–
12
–
–
17
12
–
–
21
Page
continued
(KV-XA21M61 only)
