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Note: 

If the error only occurs when trying to access one particular online website or service, that 

particular site may be temporarily down for maintenance purposes. In these rare cases, access the 

desired online content at a later time. 

5.

 

Reset the cable modem or router. Unplug its power cord from the wall outlet for a minute. 

6.

 

 Refresh the internet content.

 

7.

 

Change the Primary Domain Name Server (DNS) to a Public DNS 

8.8.8.8.,

 and the Secondary 

DNS to 

8.8.4.4.

 in the 

Network Setup

 menu. 

8.

 

Reset the device to the factory default settings. 

 

For TVs

 

 

Blu-ray Disc players manufactured on or after 2014

 

 

For Blu-ray Disc players and Blu-ray Disc home theater systems manufactured on or before 

2013

 

 

For Network Media players

 

Note: 

It may take up to three attempts for a full reset to occur. 

 
Can't Hear the TV Sound from the 
Sound Bar, Home Theater System, or 
Home Audio System 

 

Applicable Products and Categories of This Article

 

 

IMPORTANT: This article applies only to specific products and/or operating systems. 
Check the 

Applicable Products and Categories

 section of this article before starting 

these steps. 

Select the symptom of your device and follow the steps to resolve the issue. Check 
your manual for model-specific information. 

Manuals are posted on your model support 

page.

 

 No sound from the home theater system or home audio system.

 

 

Disconnect the cables between your TV and the home theater system or home audio system, and 

then reconnect them securely. 

 

 Verify whether your TV has an 

ARC

 label on the 

HDMI

 port.

 

 

Verify that the audio output setting of your TV is set to audio system. Check your TV manual for 

more information. 

 

If the issue still occurs, try the following additional troubleshooting steps: 

 

Turn off your audio device and wait for one minute, then turn it on again. 

Содержание HT-MT300/B

Страница 1: ...access is available Note If necessary contact your Internet Service Provider ISP for assistance to re establish or re activate your internet connection 2 Confirm that you ve established an active internet connection using a wired or wireless connection Note Some routers have a Wi Fi Multi Media WMM setting that can help control the streaming video If using a wireless connection contact the router ...

Страница 2: ... t Hear the TV Sound from the Sound Bar Home Theater System or Home Audio System Applicable Products and Categories of This Article IMPORTANT This article applies only to specific products and or operating systems Check the Applicable Products and Categories section of this article before starting these steps Select the symptom of your device and follow the steps to resolve the issue Check your ma...

Страница 3: ...subwoofer 1 Verify that the subwoofer is turned on 2 Press the button on the SW subwoofer volume part of the remote control to increase the volume of the subwoofer 3 Check the status of the subwoofer LED indicator 4 If the wireless router or access point that you use can switch between 2 4 GHz and 5 GHz frequency bands try changing the frequency to avoid interference 5 Unplug the subwoofer power c...

Страница 4: ... the remote until you see SW10 or higher on the display of the sound bar 3 Check if the Night Mode is set to ON Push the Night button on the remote control and see if the issue is resolved No Sound from the Audio System Connected to the TV through ARC Applicable Products and Categories of This Article Follow these steps if you don t get any sound through the Audio Return Channel ARC connection If ...

Страница 5: ...hen connect the other end to the ARC HDMI OUT of the audio system Some Audio Video A V receivers have ARC ports labeled Out A and Out B Check the settings and make sure the correct port is selected in the device menu On your TV and audio system set the Control for HDMI option to On Perform a power reset on both devices 1 Turn off your TV and audio system 2 Unplug the power cords and disconnect the...

Страница 6: ...ttings 3 Under the TV category select Apps 4 Select System apps 5 Select External Input Services 6 Select Clear data and choose OK 7 Select Clear cache and choose OK If your audio system isn t compatible with Dolby Digital or DTS audio format 0 Press the HOME button 1 Select Settings 2 Under the TV category select Sound 3 Select Digital Audio Out 4 Select PCM ...

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