Network Error or Can't Access the
Network Appears When I Access an
Internet Content
Applicable Products and Categories of This Article
Follow the steps below to troubleshoot different types of connectivity issues:
Note:
Refer to the product's manual for model-specific information on how to complete the steps in this
Manuals are posted on your model support page.
Each of these steps represents a possible solution to this issue, check if the error continues to
appear after completing each step.
If
Feature not available
or
Service cannot be accessed at this time
appears, it's possible that
there's an issue with the service itself. Wait a moment and try again.
1.
Test the internet connection with a different device, such as a computer, to verify if internet
access is available.
Note:
If necessary, contact your Internet Service Provider (ISP) for assistance to re-establish or
re-activate your internet connection.
2.
Confirm that you've established an active internet connection using a wired or wireless
connection.
Note:
Some routers have a Wi-Fi Multi Media (WMM) setting that can help control the streaming
video. If using a wireless connection, contact the router manufacturer for assistance on
changing the WMM setting to help control latency and jitter when transmitting multimedia
over a wireless connection.
If using a wireless gaming adapter for connection, make sure it's
3.
Make sure the device has the latest system software update installed. You can do this from
the
Settings
menu of your device (recommended), or download the software update from support
Downloads are posted on your model support page.
4.
Test if the error message only appears when you access one particular online service or content.
