18
Troubleshooting
If you encounter a problem when using the unit, check the following. If the problem persists, contact your Sony
representative.
Symptom
Cause
Solution
Interruptions occur in the
receiver audio.
The unit is too far from the receiver.
Reduce the distance from the receiver, and
check the reception.
The transmission power setting is set to “L: 2
mW.”
Increase the transmission power (page 14).
There is no audio.
The channel setting on the unit is different from
that on the receiver.
Match the channel settings on the unit and
receiver.
The encrypted transmission function settings on
the receiver and transmitter do not match.
Match the encryption transmission function
settings on the transmitter and receiver (page 9).
The audio codec mode settings on the receiver
and transmitter do not match.
Match the audio codec mode settings on the
receiver and transmitter (page 13).
The audio is weak.
The audio input level on the unit is set to LINE,
or the attenuator setting is too high.
If a microphone is connected, set the audio input
level to MIC (page 13). In addition, set the
attenuator to an appropriate level while
monitoring the unit’s audio input level meter.
The audio is distorted.
The attenuator is set too low for the audio input
level of the unit.
Set the attenuator to a level that does not
produce distortion while monitoring the unit’s
audio input level meter.
There is no bass.
The frequency of the low-cut filter is set too high. Decrease the low-cut filter frequency to a level
that produces the proper sound quality while
monitoring the audio (page 12).
There is too much bass.
The bass of the connected microphone, for
example, seem excessive, because the
frequency response of the unit extends into the
low 20-Hz range.
Use the low-cut filter function to cut the bass
(page 12).
The unit does not turn off,
even when the POWER
button is held down.
Operation of the POWER button is locked.
Set the LOCK function to UNLOCK (page 12).
Settings cannot be
changed.
Changes to the settings are locked.
Set the LOCK function to UNLOCK (page 12).
Wireless remote control is
not possible.
Pairing has not been performed.
Perform pairing (page 8).
The unit is too far from the receiver for
communication to occur.
Check the condition indicator, and reduce the
distance from the receiver if the level is low
(page 4).
The transmitter that was paired with the receiver
has been paired with another receiver.
On the receiver side, perform pairing with the
transmitter you want to control again (page 8).
The display is too dark.
The display brightness is set to low.
Adjust the brightness of the display in the
settings menu (page 15).
The LEDs are too dark.
The LED brightness setting is set to DIMMER.
Set the LED DIMMER setting to OFF (page 15).
The transmission power
cannot be set.
The maximum transmission power setting may
be limiting the transmission power setting.
Check the maximum transmission power setting,
and adjust the setting accordingly.
The battery cannot be
inserted into the unit.
The battery is oriented incorrectly.
Check the orientation of the battery, and insert it
until the lock lever locks into place (page 5).
The remaining battery
indicator is incorrect.
The unit turns off
immediately, even when the
remaining charge is
sufficient.
The unit does not turn on.
A battery other than the supplied NP-BX1
rechargeable battery pack is being used.
Use the supplied NP-BX1 rechargeable battery
pack.
The battery is not sufficiently charged.
The battery will slowly discharge naturally, even
when the unit is not used. Fully charge the
battery.
If the remaining charge is not properly displayed
after fully charging the battery, the battery may
have reached the end of its life cycle. Use a new
battery pack.
The ambient temperature is extremely high or
extremely low.
This is not a malfunction. Use the unit within the
allowable operating temperature range.
