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Additional Information
Self-diagnosis Function
When the self-diagnosis function
activates to prevent the player
from malfunctioning, a five-
character service number
(combination of a letter and digits)
flashes on the screen and front
panel display. In this case, check
the following table.
First three characters
C13
C31
Exx (xx is any number)
Cause and/or Corrective Action
•The disc is dirty.
,
Clean the disc with a cleaning
cloth (page 11).
•The disc is not inserted correctly.
,
Insert the disc correctly.
•To prevent a malfunction, the player
performed the self-diagnosis
function.
,
Please contact the shop or refer to
the Sony Web site where you
purchased this player. When you
contact them, give the 5-
character service number.
(example: E:61:10)
C:13:00
Warranty and Service
Warranty
• You will obtain “
” (Warranty card/Japanese) for
this product when you purchase it.
• Fill in the necessary items, confirm the written
information, then keep the warranty.
• For a period of one year from the date of purchase, Sony
guarantees this product.
Service Procedure
Check list
Refer to “Troubleshooting” and check the product.
If you need to repair or replace parts
Contact the shop or refer to the Sony Web site where you
purchased this product.
For repairs during the warranty period
See “
” (Warranty card/Japanese) for details.
For repairs after the warranty period has expired
If the product will work by repairing, we will repair it at
your request. A repair cost will be charged.
About the repair parts
Sony keeps the repair parts (parts to maintain the
product) of this product for at least 8 years after the end of
manufacturing. We can repair the product during this
period. After this period has expired, repairing the
product depends on the condition of the product. Contact
the shop or refer to the Sony Web site where you
purchased this product.
When you contact the shop or the Sony Web site where
you purchased this product, inform them of the following.
Model number: DVP-F11X
Condition: Inform the details.
Self-diagnosis result:
Disc being played when malfunction occurred:
Date of purchase:
