217
Troubleshooting
Self-diagnosis display
Five-digit display
Cause and/or Corrective Actions
• You are using a battery pack that is not an
“InfoLITHIUM” battery pack.
c
Use an “InfoLITHIUM” battery pack (p. 18, 223).
• Moisture condensation has occurred.
c
Remove the cassette and leave your camcorder for at
least one hour to acclimatize (p. 228).
• The video heads are dirty.
c
Clean the heads using the cleaning cassette (optional)
(p. 229).
• A malfunction other than the above that you can service
has occurred.
c
Remove the cassette and insert it again, then operate
your camcorder.
c
Disconnect the power cord of the AC power adaptor or
remove the battery pack. After reconnecting the power
supply, operate your camcorder.
• A malfunction that you cannot service has occurred.
c
Contact your Sony dealer or local authorized Sony
service facility and inform them of the 5-digit code
(example: E:61:10).
Your camcorder has a self-diagnosis display
function.
This function displays the current state of your
camcorder as a 5-digit code (a combination of a
letter and figures) on the screen. If a 5-digit code is
displayed, check the following list of codes. The
last two digits (indicated by
ss
) differ depending
on the state of your camcorder.
LCD screen, viewfinder or
display window
C:04:
ss
C:21:
ss
C:22:
ss
C:31:
ss
C:32:
ss
E:20:
ss
E:61:
ss
E:62:
ss
E:91:
ss
Self-diagnosis display
• C:
ss
:
ss
You can service your camcorder
yourself.
• E:
ss
:
ss
Contact your Sony dealer or local
authorized Sony service facility.
C:21:00
If you are unable to rectify the problem even if you try corrective actions a few times,
contact your Sony dealer or local authorized Sony service facility.
