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Troubleshooting
Troubleshooting
This chapter lists some problems that you might
encounter while using your phone. Some problems
require that you call your service provider, but most
of the problems you can easily correct yourself.
The phone cannot be switched on
Recharge or replace the battery.
See “SIM card and battery information” on page 4.
No indication of charging
When charging a fully-discharged battery, it may take
up to 30 minutes before the battery icon appears in
the display.
Gray menu options
Gray text indicates a function is temporarily unavailable.
This may be because the service is not included in your
phone service subscription, or because a certain phone
setting has not been turned on, or is otherwise not
selectable. For example, the
Send
menu may be displayed
in gray if you selected a copyright-protected theme, picture
or sound.
Display Messages
Insert SIM.
There is no SIM card in the phone or you may have
inserted it incorrectly. See “SIM card and battery
information” on page 4.
Insert correct SIM card.
The phone is set to work only with operator-specific
SIM cards. Insert the correct SIM card.
Emergency only
You are within range of a network, but you are not
allowed to use it. However, in an emergency, some
operators allow you to call an emergency number.
See “Emergency calls” on page 24.
No network. (or no operator name displayed)
There is no network within range or the received signal
is too weak. You have to move to get a signal that is
strong enough.
