46
Troubleshooting
All Windows
®
Operating Systems
Error 734: The PPP link
control protocol was
terminated during dial-up
The APN entry is incorrect, the signal is weak or the
connection is lost whilst dialling.
See the support section on www.SonyEricsson.com
site for a full list of network operator APNs.
Error 678: Computer
you are dialing is not
responding during dial-up
Either: Service is not supported by SIM (usually for CSD)
or the computer is not answering.
Check SIM settings with your service provider if necessary.
Make sure that the server you are dialing is OK.
If you are unsure which speed to choose from the Speed
tab, start with Analogue 9600, and check to see if it works.
Once your connection works on Analog, you can try the
V110/V120 settings to see if faster speeds are available.
V110/V120 also connects faster than analog. When
roaming you may need to repeat this procedure to adapt
your settings to the capability of the local network operator.
Connection Failed
or Activation Failed.
Please contact your
Service Provider.
No specific reason for failure is available. Wait a few
minutes and try again. If you continue to get this error
check your connection settings or call your service provider
for help.
Connection Failed. Invalid
APN. Please check and
enter the APN again.
The APN entry is incorrect, the signal is weak or the
connection is lost whilst dialing. See the support section
on www.SonyEricsson.com site for a list of network
operator APNs or contact your service provider.
Connection Failed. Invalid
User Name or Password.
Please check and enter the
User Name and/or
Password in your
connection profile.
Choose to modify your connection in the Connection
Wizard. Go to the User ID screen and re enter the User
Name and Password given to you by your service provider.
If you were not supplied with a User Name and Password
leave the fields blank. Contact your service provider if you
continue to have problems.
Connection Failed. Invalid
Profile. Please check and
re-enter your connection
profile information, and
try again. If the problem
continues please contact
your Service Provider.
Your service provider doesn’t recognise you. Check the
setting you have entered to create your connection. If you
still get the error contact your service provider and check
you have GPRS Internet enabled on your subscription and
then setting you should enter to create a connection.
Disconnected from
Network
You have been disconnected from the network. Wait a few
minutes and try again. If the problem persists contact your
service provider.
Connection failed.
Temporary Network
problem.
Please try again. If the
problem continues please
contact your Service
Provider.
This error indicates a PPP conversation started, but it was
terminated because the remote server did not respond
within an appropriate time. This can be caused by poor line
quality or a problem with the server (ISP). This error can
occur when your modem has connected to the ISP and has
sent a username and password, but there is no response
from the server.
Wait a few minutes and try again