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Troubleshooting
Troubleshooting
Why doesn’t the phone work the way
I want it to?
Some problems will require that you
to call your network operator.
For more support go to
.
Common questions
I have problems with memory
capacity or the phone is working
slowly
Restart your phone every day to free
memory or do a
.
Master reset
If you select
changes that you have made to
settings will be deleted.
If you select
, in addition to
your changes to settings, all contacts,
messages, personal data, and content
that you have downloaded, received
or edited will also be deleted.
To reset the phone
1
> the
2
Follow the instructions on the screen
and select
I cannot charge the phone or battery
capacity is low
The charger is not properly connected
or the battery connection is poor.
Remove the battery and clean the
connectors.
The battery is worn out and needs to
be replaced. See
No battery icon appears when I start
charging the phone
It may take a few minutes before the
battery icon appears on the screen.
Some menu options appear in grey
A service is not activated. Contact
your network operator.
I cannot use SMS/text messages
on my phone
Settings are missing or incorrect.
Contact your network operator to find
out the correct SMS service centre
setting. See
I cannot use picture messages on
my phone
Your subscription does not include
data capability. Settings are missing
or incorrect. Please contact your
network operator.
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