© sonoro audio GmbH 2018
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21. Troubleshooting
Malfunctions can occur with any electrical equipment. This is not necessarily due to
PRESTIGE defect. As such, you should check the following table to see if you can
eliminate the problem yourself.
Malfunction
Possible cause
Solution
No power
Power cable is not
properly connected.
Connect the power cable
properly.
No response from
PRESTIGE
There is an error in
PRESTIGE.
Disconnect and reconnect
the power plug. Then turn
PRESTIGE on again.
Remote control does
not work, or only works
sporadically
Distance to PRESTIGE is
too large.
Reduce the distance
between the remote
control and PRESTIGE.
Battery is empty.
Replace the battery.
No sound or poor sound
Sound is turned off.
Adjust the volume.
PRESTIGE is not set to
the correct playback
mode.
Select another playback
mode.
Headset is plugged in.
Pull the headset out of the
jack.
FM/DAB or Internet
reception is poor.
Extend/adjust the FM/
DAB antenna or check the
Wi-Fi connection.
There is radio
interference.
Keep PRESTIGE away
from other electronic
devices.
Optical Input no sound Select PCM as output
source in the external
device.
Insufficient Wi-Fi signal
strength
The router is too far or
blocked.
Place PRESTIGE closer
to the router or adjust
the position of the Wi-Fi
antenna.
GB
