Troubleshooting
This troubleshooting guide provides helpful hints and possible
scenarios in which you may experience difficulty. If your
problem persists or your issue is not listed below please contact
your distributor.
Issue
Possible Cause
Solution
I opened the unit
while it was running,
and it stopped
operating
For your safety we
installed a safety
mechanism that
disables the fans if
opened while in use
Turn off the power,
close all access
panels, and turn the
unit on
The unit will not
operate
The power outlet is
not functioning
Turn off the unit and
plug the unit into
another outlet or press
the GFI reset switch
located on the wall
outlet
The unit will not
operate
The cable is not
connected to either
the wall or the unit
Turn the unit off and
unplug the unit. Plug
the unit back in. Turn
the unit on
A yellow light is
illuminated
You did not shut an
access panel door
completely
Turn off the unit and
close all access panel
doors. Restart the unit
A red status light is
illuminated
There is an internal
problem
Contact your
distributor
The formaldehyde
levels have not
diminished in an 8
hour period
The unit you
purchased is not
capable of keeping
up with the off-
gassing in the given
space
Increase the
ventilation in the room
and contact your
distributor