
5. Problems and solutions
on Itead Smart Home Forum. If below answers can’t solve
your problem, please submit a feedback on eWeLink.
1. My device has added successfully but stays “Offline”.
Answers: The newly added device need 1-2 min to connect to your router and the
Internet. If it stays offline for a long time, please judge the problem by the green led
status:
1.1. Green led quickly blinks one time and repeats, which means device failed to
connect to the router. The reason may be you have entered wrong WiFi password or
your device is too far away from the router, which causes a weak WiFi signal. The
device can not be added to the 5G-wifi-router, only the 2.4G-wifi is OK. At last, make
sure that your router is MAC-open.
1.2. Green led slowly blinks one time and repeats, which means the device has
connected to router and server but failed to be added to the device list. Then power
on the device again, if it still not working, just add the device again.
1.3. Green led quickly blinks twice and repeats, this means the device has connected
to the router but failed to connect to the server. Then please confirm your WiFi
router works normally.
2. Why the APP can’t find the device in pairing status?
Answers: That’s because of your phone’s cache. Please close the WLAN of your
phone then open it after a minute. At the same time, please power off the device if
you can, then power up to try again.
3. My WiFi is expired, can I connect the devices to LAN?
Answers: the Sonoff Basic and Sonoff RF support to be controlled by LAN(Update in
15/10/2017, LAN function has been stopped).