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SONIC
PEARL
TM
USER GUIDE
To avoid the need for repairs not covered under the
warranty:
•
Never immerse the hearing aid in water or other liquids
as this may cause permanent damage to the circuitry.
•
Protect your hearing aid from rough handling, and
avoid dropping it on hard surfaces or floors.
•
Do not leave the hearing aid in or near direct heat
or sunlight as excessive heat can damage the
hearing aid or deform the casing or speaker unit.
Note
: Never attempt to re-form the speaker unit
or insert anything into the speaker unit.
Troubleshooting
If you are having trouble with your hearing aid, check
this guide to quickly find a possible solution.
Problem
Solution
No Sound
Speaker unit may not be fully
attached to aid
Push the speaker unit more firmly onto
the aid
Battery vent may be clogged with
moisture
Wipe off moisture from battery door
Battery vent may be clogged with
debris
Ask your hearing healthcare provider to
replace the vent membrane
Battery may be low or dead
Replace battery
Hearing aid may not be on
Turn on the hearing aid
Start up delay is on
Wait a few seconds for device to turn on
Sound dome is blocked with
moisture or debris
Clear the sound dome with the cleaning
brush
Not Loud Enough
Sound dome not inserted properly
Re-insert sound dome
Battery may be low or dead
Replace the battery
Sound dome is blocked with
debris
Clear the sound dome with the cleaning
brush
Program settings not optimum
Consult your hearing healthcare provider
You may have excessive ear wax
Consult your hearing healthcare provider
Your hearing has changed
Consult your hearing healthcare provider
Program Button Doesn’t Work
Battery may be low or dead
Replace the battery