Technical assistance and service
if you have any questions about the operation or installation of this product, please call our Technical assistance Department on
any business day at (800) 582-0772 or (949) 492-7777; from 7 a.m. to 5 p.m., psT.
if your product should need repair or service, contact your sonance authorized Dealer for help, or use the following procedure:
1. prior to calling note the product’s model number, serial number, purchase date, and the name and address of the dealer where
you purchased the product.
2. Contact our Technical assistance Department at the above number(s) and describe the problem the unit is experiencing.
if applicable, they will issue a return authorization number.
i m P o r ta n t: yo u m u s t h a v e p r i o r a u t h o r i z a t i o n t o r e t u r n y o u r a m p l i f i e r t o s o n a n c e !
3. if you’re directed to return the unit to sonance for repair, pack the unit in its original shipping carton. if needed, you can obtain
replacement packaging from us for a small charge. it is best if you place the box into an additional outer “overcarton” before
shipment to minimize a chance of theft in shipment. please include a copy of the original bill of sale inside the package.
4. Contact a package delivery service such as united parcel service or federal express to arrange prepaid (not collect) shipping.
Do not use the u.s. postal service.
i m P o r ta n t: Fr e i g h t c o l l e c t s h i p m e n t s w i l l b e r e f u s e d .
5 . wr i t e t h e re t u r n a u t h o r i z a t i o n n u m b e r o n t h e o u t s i d e o f t h e s h i p p i n g c a r t o n .
6. ship the packaged unit to:
quality assurance Department
sonance
212 avenida fabricante
san Clemente, Ca 92672-7531
5
sonamp
®
a150 subwoofer amplifier
