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©2022 Sonance. All rights reserved. Sonance is a registered trademarks of Dana Innovations. Due to continuous product improvement,
all features and specifications are subject to change without notice. For the latest Sonance product specification information visit our
website: www.sonance.com
SONANCE • 991 Calle Amanecer • San Clemente, CA 92673 USA
PHONE: (949) 492-7777 • FAX: (949) 361-5151 • Technical Support: (949) 492-7777
12.13.2022
LIMITED TWO (2) YEAR WARRANTY
Sonance warrants to the first end-user purchaser that this Sonance-brand product (Sonance 16-50 or 8-50) when purchased from an
authorized Sonance Dealer/Distributor, will be free from defective workmanship and materials for the period stated below. Sonance will at
its option and expense during the warranty period, either repair the defect or replace the Product with a new or remanufactured Product
or a reasonable equivalent.
EXCLUSIONS: TO THE EXTENT PERMITTED BY LAW, THE WARRANTY SET FORTH ABOVE IS IN LIEU OF, AND
EXCLUSIVE OF, ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, AND IS THE SOLE AND EXCLUSIVE WARRANTY
PROVIDED BY SONANCE. ALL OTHER EXPRESS AND IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF
MERCHANTABILITY, IMPLIED WARRANTY OF FITNESS FOR USE, AND IMPLIED WARRANTY OF FITNESS FOR A
PARTICULAR PURPOSE ARE SPECIFICALLY EXCLUDED.
No one is authorized to make or modify any warranties on behalf of Sonance. The warranty stated above is the sole and exclusive remedy
and Sonance’s performance shall constitute full and final satisfaction of all obligations, liabilities and claims with respect to the Product.
IN ANY EVENT, SONANCE SHALL NOT BE LIABLE FOR CONSEQUENTIAL, INCIDENTAL, ECONOMIC,
PROPERTY, BODILY INJURY, OR PERSONAL INJURY DAMAGES ARISING FROM THE PRODUCT, ANY BREACH
OF THIS WARRANTY OR OTHERWISE.
This warranty statement gives you specific legal rights, and you may have other rights which vary from state to state. Some states do not
allow the exclusion of implied warranties or limitations of remedies, so the above exclusions and limitations may not apply. If your state
does not allow disclaimer of implied warranties, the duration of such implied warranties is limited to period of Sonance’s express warranty.
Your Product Model and Description: Sonance 16-50 or 8-50 Multi-Channel Power Amplifier. Warranty Period for this Product: Two (2) years
from the date on the original sales receipt or invoice or other satisfactory proof of purchase.
Additional Limitations and Exclusions from Warranty Coverage: The warranty described above is non-transferable, applies only to the
initial installation of the Product, does not include installation of any repaired or replaced Product, does not include damage to allied or
associated equipment which may result for any reason from use with this Product, and does not include labor or parts caused by accident,
disaster, negligence, improper installation, misuse (e.g. overdriving the amplifier or speaker, excessive heat, cold or humidity), or from
service or repair which has not been authorized by Sonance.
Obtaining Authorized Service: To qualify for the warranty, you must contact your authorized Sonance Dealer/Installer or call Sonance
Customer Service at (949) 492-7777 within the warranty period, must obtain a return merchandise number (RMA), and must deliver the
Product to Sonance shipping prepaid during the warranty period, together with the original sales receipt, or invoice or other satisfactory
proof of purchase.
Warranty Process: Please follow the troubleshooting instructions in this manual or work with your Sonance dealer to determine the exact
nature of the fault. Sonance provides a 2-Year Limited Warranty to the original owner with proof of purchase from an authorized Sonance
dealer. The warranty does not cover shipping charges back to Sonance or the use of the product in an environment or application not
approved by Sonance.
In order to initiate a warranty claim:
1.
Contact Sonance Technical Support with a description of the fault, the amplifier’s serial number and the date of purchase from an
authorized Sonance dealer at: technicalsupport@sonance.com
2. Sonance Technical Support will follow-up and may request additional troubleshooting.
3. Once a determination has been made on the fault, Sonance Customer Service will follow-up by email. Please have a scanned copy of
your 8-50 or 16-50 sales invoice ready to send upon request to document the amplifier’s warranty status.
4. Sonance Customer Service will provide an RMA number to be included on the shipping label of the packaging. Please send the
amplifier back in its original factory carton, which has been specifically designed to protect the amplifier during transit.
Contact us at: https://www.sonance.com/company/contact