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90
Warranty Claims
Warranty
Warranty Claims
Policy & Procedures
1. When to file a Warranty Claim:
In the event that your tanning system is not functioning properly under in-
tended normal use as described in the unit's Operation an Instruction
Manual, you may then have established cause to file a Warranty Claim.
2. Where to call to place a Warranty Claim:
JK-Products, Inc. is supported nationwide by an extensive dealer/distrib-
utor network through whom the majority of our units are sold. These deal-
ers/distributors are required by contract to stock sufficient parts to meet
the various warranty and nonwarranty needs of their customers.
Therefore, in order for you to properly file a Warranty Claim, you must lo-
cate the name and phone number of the dealer/distributor through whom
you purchased your unit. Normally this information can be easily located
either on your paid invoice or other proof of purchase documentation that
you received when taking delivery of the unit.
Next, notify the dealer/distributor of the serial number, model number and
date unit was purchased. This will initiate the Warranty Claim process.
Upon determination of the problem, your dealer/distributor can then sup-
ply you with the part(s) and proper instructions to return your unit to work-
ing order.
Each dealer/distributor has their own internal procedure for handling
Warranty Claims and credits.
Acknowledgment of the Agreement is not required for acceptance of the
foregoing stipulations.
Labor Warranty Claim/Credit Procedures
Global Service USA furnishes labor without charge for a period of 90
days from date of purchase. All labor and related charges must be autho-
rized by Global Service USA prior to start or repairs, and must coincide
with Global Service USA established rates and time allotment policy.
Please contact our Service Department for authorization and billing pro-
cedures.
NOTE:
Both the tanning system and legal registered owner must
meet the criteria established under JK Products, Inc. Limit-
ed Warranty as described in this manual before any War-
ranty Claim will be considered.
NOTE:
JK-Products, Inc., the manufacturer, does not involve itself
in the direct handling of a Warranty Claim except where mit-
igating circumstances apply and where required by law.
NOTE:
If part returned to Global Service USA proves to be opera-
tional and not defective, or if product code numbers on part
do not correspond with individual unit date on file with Glo-
bal Service USA, then a 30% restocking fee will be charged
in addition to the retail purchase price of part.