CIE-H10A User Manual Ver. 1.1
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11
Technical Support and Warranty
11.1
Technical Support
If you have any question regarding operation of the product, visit Customer Support FAQ
corner and the message board on Sollae Systems
’
web site or send us an email at the
following address:
⚫
⚫
Website Address for Customer Support:
http://www.eztcp.com/en/support/
11.2
Warranty
11.2.1 Refund
Upon the customer
’
s request to refund the product within two weeks after purchase,
Sollae Systems will refund the product.
11.2.2 Free Repair Services
For product failures occurring within 2 years after purchase, Sollae Systems provides free
repair services or exchange the product. However, if the product failure is due to user
’
s
fault, repair service fees will be charged or the product will be replaced at user
’
s expense.
11.2.3 Charged Repair Services
For product failures occurring after the warranty period (2 years) or resulting from user
’
s
fault, repair service fees will be charged and the product will be replaced at user
’
s expense.