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Levelogger - Trouble Shooting Guide
Page 64
'Port Cannot Open’
1. Ensure the correct Com Port is selected in the upper middle of the Main
Window of the Levelogger Gold software.
2. Check if some other software is using the same Com Port in the background.
Shut that software down or choose another Com Port if available. Such
background software may be anti-virus software or PDA software.
3. Make sure your Com Port has been enabled:
a. Select Control Panels
b. Double click on System
c. Select the Device Manager Tab
d. Double click on Ports
e. Double click on Communications Port(s)
f. Choose General
g. Uncheck ‘Disable in this hardware profile box’
4. If you are using a virtual Com Port, like a USB optical reader or USB/
RS232 converter, refer to the ‘Problems During Installation of RS232 to
USB Converter’ section to make sure they are installed properly.
‘File Create Error’ and ‘File Write Error’
1. If you do not have file-writing privileges to the Levelogger Gold default data
folder, change the folder as follows: in the Levelogger Gold software, click
‘Configuration’ then ‘Application Settings’. Under ‘Default Directory’, enter
a new destination folder, to which you have file writing privileges, e.g. ‘My
Documents’. Follow the same procedure if you have the same problem when
you export the data file in csv format.
2. Ask your System Administrator for assistance.
‘File Open Error’ and ‘File Read Error’
1. Shut down or disable any other software that is active and using the same file.
2. In Notepad or Wordpad, open the <*.lev> or <*.lls> file to check for
corruptions in the file. How are the Levelogger files ended?
3. If problems persist contact Solinst for assistance.
‘Time Span Error, some data cannot be compensated’
1. Find another barometric data file that has the same time stamp as the
Levelogger.
2. Perform the compensation (a simple subtraction) in a spreadsheet program
for any missing time stamps.