Care and Usage Instructions for using your Solimo Mattress
Warranty Terms and Conditions:
Rotate your mattress every three month from head to foot position.
This will increase comfort and improve life of your mattress.
For longer lasting mattress, please keep it clean and covered.
Please use mattress protector if the mattress is used by
infants/small children.
Use a bed with even surface for best comfort. Using mattress on
a bed with uneven surface may damage the mattress.
While transporting, keep the mattress on its side to avoid damages.
After removing the initial packaging, let your mattress breathe for
an hour before use.
Do not fold or roll your mattress. This may damage your mattress.
Do not use the mattress on a bed size different than that of mattress.
Difference in sizes between bed and mattress may cause damage to the
mattress.
Do not sit or place heavy objects on the edges as this may deform your
mattress.
Do not stand or jump on the mattress as it may damage the mattress.
Don’t use detergent or any cleaning liquid to clean your mattress. Use a
damp cloth to remove any stains.
Prevent your mattress from getting wet. If the mattress gets wet, use a
dry cloth to soak the extra moisture and let the mattress dry completely
before using it again.
Mattress is prone to catch fire, avoid any contact with flame to prevent
any damage to the mattress.
Do’s:
Dont’s
5 year limited warranty
against manufacturing defects from the
date of invoice will be applicable.
Please contact our customer care with the invoice and product details,
our customer care team will assist you with the warranty claim process.
Warranty is limited to sagging of the mattress and doesn’t cover
damages such as tears, stains, soils and burns on the mattress.
Any damages occurring due to natural wear and tear, improper
maintenance, wrong handling, excessive loading, negligence in use,
inadequate adherence of Usage and Care Instructions (as listed above)
will not be covered under warranty.
Warranty does not cover preference in comfort level.
If the Product is proved to be defective in material and workmanship
during the Warranty Period, then subject to the other requirements of
this warranty being met, we will, at our option, take one of the following
actions without any extra charge to you; (i) replace the defective Product
with a new packed product of any shade available in stock if the product
is under free replacement period of 1 Year; or (ii) refund to you the
applicable rebate warranty amount without any interest charges.
The mattress comes with a one-year free replacement warranty and
rebate warranty for the following years. Rebate warranty will be
calculated based on number of years left in warranty. Rebate warranty
amount will be deducted from the selling price of the mattress on
warranty claim date.
Cloudtail’s decision will be final with respect to nature of defect and
applicability of warranty.
Legal claims arising from warranty will be restricted to exclusive
jurisdiction of courts in Bangalore.
Solimo Mattresses are high-quality products which have gone through
detailed quality testing protocols. In the improbable event of sagging in
your Solimo mattress:
Number of years left in warranty X Selling Price on Warranty Claim date
Total number of years as per warranty
Rebate Warranty Amount -
