Rotate the CPE or antenna
Move the CPE to the place
near window or to a higher
place.
Weak or no signal for a
long time
Signal coverage is poor.
Use an optional outdoor
antenna for better signal
gain.
Check the two ends of the
Ethernet line, and make sure
the Ethernet line connects to
the CPE and computer
firmly.
The computer indicates that
it doesn’t connect to the
internet.
Something is wrong with
the connection of the
Ethernet line.
Replace the Ethernet line.
The signal is normal and
the computer indicates
that it connects to the
Internet, but actually can’t
surf the internet.
The network settings are
not correct.
Browse the settings provided
by your service provider.
Make sure that the access
method, account, password
etc. are correct.
Rotate the CPE or antenna
Move the CPE to the place
near window or to a higher
place.
Slow speed
Signal coverage is poor.
Use an optional outdoor
antenna for better signal
gain.
Pick up the phone, but
there isn’t any dial tone.
Something is wrong with
the connection of the
phone line.
Check the two ends of the
phone line, and make sure
the phone line connects to
the CPE and telephone
firmly.
Pick up the phone and
there is a dial tone, but
can’t make or answer a call
Network problem
Contact your service
provider
Note:
If the solutions listed here can’t resolve your problems, please contact your CPE
provider.
5. CPE Upgrade
CPE upgrades normally in two ways:
1
．
Upgrade by the radio wave from BS to CPE without any user operation and this
cannot happen when the CPE is off.
2
．
When you get the upgrade information, you may take your CPE to the device
provider and their authorized personnel will do the upgrade for you.
