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BFE Warranty Policy – January 1
st
, 2019
1. When purchased from an authorised BFE distributor the BFE warranty shall guarantee that all framework
and components of your product are free from faulty manufacture. All faulty framework and
components will be repaired or replaced as set out in this policy. All warranties in this policy apply to
INDOOR HOME/DOMESTIC USE ONLY.
2. These warranties do not apply to products used in commercial use applications.
3. Warranty DOES NOT cover normal wear & tear and excludes faults due to misuse, abuse, incorrect
assembly or lack of general maintenance.
4. Warranty is applicable to products sold and placed within Australia only.
5. IMPORTANT. Most of BFE products are pretested and we have inspectors checking all products prior to
shipment. The number one reason for a fault is due to INCORRECT ASSEMBLY.
If you do have problems please go back to the start and double check your assembly and pay special
attention to all WIRING connections. If you have accidently cut or damaged the wiring please let us know
and we will be happy to send you a new set at no-charge.
If you have done this and are confident you have double checked your assembly and are still having
problems please go to our website
www.bfe.com.au and lodge a service request.
WARRANTY TERMS - Warranty commences from the date of purchase from the retail store. Warranty only
applies to the original purchaser and is NON transferable. Warranty is void if the serial number of the product
has been removed or tampered with.
Warranty does not apply to defects, faults or failures due to:
(a) Defects caused during assembly or failure to assemble to the assembly manual provided. Assembly
errors include but are not limited to damaged wiring harness, stripped crank arms and or pedals and
bolts used in the wrong locations.
(b) Lack of general maintenance and or failure to service or maintain the equipment in accordance with the
user manual specifications and recommendations. This includes a lack of lubrication. Only use factory
supplied lubricant. DO NOT USE WD40 or anything similar. You can purchase lubricant from your retailer
or contact us directly at spares@bfe.com.au
(c) Power Surges . The computers, control boards and motors are very sensitive to power fluctuations. You
must use a surge protector on all items that plug into your mains power otherwise your electronics will
not be covered by this warranty.
(d) User negligence, abnormal or excessive use, misuse, abuse or transport damage.
(e) Repairs, alterations or modifications by NON BFE authorised service technician.
(f) Accident, fire, flood or malicious damage by third person.
(g) Ordinary wear and tear.
(h) Failure to keep the product in a clean, dry environment. You should wipe off any sweat and moisture
after each training session.
(i) Any products sold or placed in an application or the incorrect environment that is not recommended by
BFE or as not stipulated in the owner’s manual such as a commercial / rental environment will void the
warranty set forth by BFE
(j) BFE recommends the use of a protective rubber floor mat. This reduces the incidence of dust and lint
collection around the motor, reduces noise & protects your floor. You can purchase this from your
retailer or contact BFE directly at spares@bfe.com.au
BFE will have the option to repair or replace any product which requires attention under the warranty.
NOTE: Lifetime* refers to the warranty coverage of the units expected service life. NOT the lifetime of the
purchaser.