15
SAVE A SERVICE CALL
Check the items below before making a service call. You will be charged for attending to any condition or
fault that is not related to manufacture or failure of a part.
NOT ENOUGH HOT WATER (OR NO HOT WATER)
This can occur with new installations and is normally related to some misunderstandings as to the use of the
booster heating unit.
Booster heating unit not operating
Inspect the isolating switch marked “HOT WATER” or “WATER
HEATER” at the switchboard and ensure it is turned “ON”.
Check the timer (if one is installed) and it‟s settings to ensure
power is available to the booster heating unit.
Note:
Check the electricity supply to which the unit is connected. If
on an Extended Off-Peak or time controlled supply, remember
heating hours are restricted.
Check the fuse marked “HOT WATER” or “WATER HEATER” at
the switchboard.
Solar Controller
Check the electrical supply to the solar control unit is switched on.
Is power available in the house? Try using another electrical appliance.
Green LED is off or red LED is flashing on Solar Monitor
If the green LED is off or the red LED is flashing on the Solar Monitor label, there may be a problem with
the solar water heater operation and solar gain is not being achieved. This will result in the booster
heating unit operating to provide all of the hot water required.
Switch off the electrical supply at the isolating switch to the solar water heater for a few seconds, then
switch on again.
If the green LED remains off or the red LED recommences to flash, then count the number of flashes
and phone your nearest Solahart Dealer to arrange for an inspection.
Insufficient sunlight
Insufficient sunlight due to cloudy weather during hotter months or low solar energy contribution in
colder months may mean the booster water heater operates more often.
Collectors shaded
If trees or other objects shade the solar collectors or if the glass is dirty, the effectiveness of the solar
collectors will be greatly reduced. Have the trees trimmed or the solar collectors relocated if the
obstruction is permanent or clean the collector glass (refer to
“Collector Glass”
on page 11).
Collector area is too small
For most installations, the number of solar collectors recommended in Solahart literature has been
proven to provide the required solar energy to meet the average family needs. However, in some
circumstances, it may be necessary to install an additional solar collector.
Are you using more hot water than you think?
Is one outlet (especially the shower) using more hot water than you think?
Very often it is not realised the amount of hot water used, particularly when showering. Carefully review
the family‟s hot water usage. As you have installed an energy saving appliance, energy saving should
also be practised in the home. Adjust your water usage pattern to take advantage of maximum solar
gains.
Have your plumber install a flow control valve to each shower outlet, basin and sink to reduce water
usage.
