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| 11.0 Troubleshooting

11.2 Troubleshooting

in the event of an issue with the UPS, refer to Table 6 to determine the cause and solution. if the issue persists, contact

SolaHD Technical Support at (800) 377-4384 or by e-mail at [email protected].
When reporting an issue to Technical Support, please include the UPS model number and serial number. This information

is located on the top panel of the UPS.

Table 6: Troubleshooting

Problem

Cause

Solution

UPS fails to start when the On/Alarm

Silence/Manual Battery Test button is

pressed

UPS is short-circuited or overloaded

Ensure the UPS is off. Disconnect all loads

and ensure nothing is lodged in the output

receptacles. Ensure loads are not defective or

shorted internally.

Battery indicator is illuminated

UPS is not plugged in

UPS is operating from Battery Mode. Ensure

UPS is securely plugged into the wall receptacle.

UPS input protection fuse has blown/

opened

UPS is operating from Battery Mode. Save data

and close applications. replace UPS input fuse,

then restart the UPS.

Utility power is out of tolerance

UPS is operating from Battery Mode. Save data

and close applications. Ensure utility supply

voltage is within acceptable limits for the UPS.

UPS has reduced battery backup time

Batteries are not fully charged

Keep the UPS plugged in continuously for at

least 24 hours to recharge the batteries.

UPS is overloaded

Check Load Level indicator and reduce the

load on the UPS.

Batteries may not be able to hold a full

charge due to age

replace the batteries. Contact your SolaHD

representative or SolaHD Technical Support for

replacement battery kits.

Fault and Bypass indicators and all

LED segments of the Battery Level

indicator are illuminated

UPS is overloaded or the load is faulty

Check the Load Level indicator and remove

non-essential loads. recalculate the load and

reduce the number of loads connected to the

UPS. Check the load for faults.

Fault and Bypass indicators and

Diagnostic A indicator are illuminated

UPS shutdown due to overtemperature

condition; load is on bypass power

Ensure the UPS is not overloaded, ventila-

tion holes are not blocked, or room ambient

temperature is not excessive. Wait 30 minutes

to allow the UPS to cool, then restart the UPS.

if the UPS cannot restart, contact your SolaHD

representative or SolaHD Technical Support for

assistance.

Fault and Bypass indicators and

Diagnostic B indicator are illuminated

UPS internal dc bus overvoltage

UPS requires service. Contact your SolaHD

representative or SolaHD Technical Support for

assistance.

Содержание S4K144BATC

Страница 1: ...S4KC Series Industrial On line UPS 208 V 6000 10 000 VA User Manual ...

Страница 2: ...l liability for damages resulting from use of this information or for any errors or omissions The SolaHD and Emerson logos are registered in the U S Patent and Trademark Office All other product or service names are the property of their registered owners 2010 EGS Electrical Group LLC All rights reserved Specifications are subject to change without notice ...

Страница 3: ...ystem Description 10 2 1 Surge Protection Devices SPD EMI RFI Filters 10 2 2 Rectifier Power Factor Correction PFC Circuit 10 2 3 Inverter 10 2 4 Battery Charger 11 2 5 Dc to Dc Converter 11 2 6 Battery 11 2 7 Dynamic Bypass 11 3 0 Major Components 12 3 1 Main Frame Electronics 12 3 2 Removable Power Distribution Box 14 3 3 Internal Battery Packs 16 4 0 Preinstallation 17 4 1 Unpacking Inspection ...

Страница 4: ...all Power Distribution Box on S4K6U10KC Models 27 5 4 5 Distribution Box Electrical Connections 27 5 4 6 Terminal Block Connections 28 6 0 Configuration Program 29 6 1 Configuration Program Features 29 6 1 1 What You Will Need 29 7 0 Controls Indicators 30 7 1 On Alarm Silence Manual Battery Test Button 30 7 2 Standby Manual Bypass Button 31 7 3 Load Level Indicators 31 7 4 Battery Level Indicator...

Страница 5: ...10 1 Replacing the Internal Battery Pack 39 10 1 1 Battery Replacement Procedures 39 10 2 Battery Charging 41 10 3 Precautions 41 10 4 Checking UPS Status 41 10 5 Checking UPS Functions 41 10 6 Replacing the Power Module on S4K6U10KC 42 11 0 Troubleshooting 44 11 1 UPS Symptoms 44 11 1 1 Indicators 44 11 1 2 Audible Alarm 45 11 2 Troubleshooting 46 12 0 Specifications 48 12 1 Auto learning Battery...

Страница 6: ...ft dry cloth Do not use liquid or aerosol cleaners Never block or insert any objects into the ventilation holes or other openings of the UPS Do not place the UPS power cord where it might be damaged Operate the UPS in an indoor environment only in an ambient temperature range of 0 C to 40 C 32 F to 104 F Install the UPS in a clean environment free from moisture flammable liquids gases and corrosiv...

Страница 7: ...following two conditions 1 This device may not cause harmful interference and 2 This device must accept any interference received including interference that may cause undesired operation Operating this device in a residential area is likely to cause harmful interference that users must correct at their own expense The S4KC Series complies with the requirements of EMC Directive 2004 108 EC and the...

Страница 8: ...n followed by important instructions Ac input Ac output Requests the user to consult the manual Indicates the unit contains a valve regulated lead acid battery Recycle Dc voltage Equipment grounding conductor Bonded to ground Ac voltage ON Alarm Silence Battery Test OFF Bypass WEEE i PbH2SO4 R ...

Страница 9: ...d other sensitive equipment with clean sine wave power The S4KC features a light emitting diode LED display to indicate both load percentage and battery capacity It also provides self diagnostic tests a combination ON Alarm Silence Manual Battery Test button and a Standby Manual Bypass button The S4KC has a IntelliSlot port for communication between the UPS and a network server or other computer s...

Страница 10: ...y ac power to regulated dc power for use by the inverter while ensuring that the wave shape of the input current used by the UPS is near ideal Extracting this sine wave input current achieves two objectives The utility power is used as efficiently as possible by the UPS The amount of distortion reflected on the utility is reduced This results in cleaner power being available to other devices in th...

Страница 11: ...he UPS in an ambient temperature of 15 C to 25 C 59 F to 77 F Optional external battery cabinets are available to extend battery backup times For backup times see Table 13 2 7 Dynamic Bypass The S4KC provides an alternate path for utility power to the connected load in the unlikely event of a UPS malfunction Should the UPS have an overload overtemperature or any other UPS failure condition the UPS...

Страница 12: ...istribution box attached and is ready to be connected to the load see Figure 3 The S4K6U10KC ships with a cover plate installed over the power distribution box connections see Figure 5 Several optional power distribution boxes are available Status Indicators and Controls Lower Bezel and Battery Access Door Upper Bezel Figure 2 Front view rack mount and tower configurations External battery connect...

Страница 13: ...mit ac power to continue to flow from the utility input to the load while the box is removed from the UPS For details refer to 3 2 Removable Power Distribution Box External battery connector IntelliSlot Port USB Port Terminal block communication Maintenance bypass switch Knockouts for hardwired power input REPO connection block Input breaker switch Output breaker switch Cover for power distributio...

Страница 14: ...o L6 30 S4KPAD2 005C Receptacles four L5 20R two L6 30R S4KPAD2 004C Receptacles four L5 20R two L5 30R S4KPAD2 006C Receptacles four L6 20R L14 30 Input power connector Input power breaker Maintenance bypass breaker Output power breakers for pigtails Push button output power breakers for two L5 20 receptacles second push button breaker obscured Figure 6 Power distribution models for S4K4U6000C S4...

Страница 15: ...cles four L6 20R four L5 20R Output circuit breaker switch for L6 30R pigtail 1 5 20R output receptacles 5 20R output receptacles Push button circuit breakers for 5 20R receptacles L6 30R output receptacles S4KPAD2 101C Receptacles two L6 30 eight 5 20R Output circuit breaker switch for L6 30R pigtail 2 2 1 Figure 7 Power distribution models for S4K6U10KC S4KPAD2 101C shown as an example similar f...

Страница 16: ...hind a battery access door on the front of the unit Each internal battery pack is fitted with a connector to link to the UPS Batteryconnector Front of batterypack S4K6U10KC battery packs shown S4K4U6000C battery packs have the same features Batteryhandle Figure 8 Internal battery pack features ...

Страница 17: ...tely 4 2 What s Included The S4KC is shipped with the following items Compact disk with MultiLink Configuration program and User manual electronic version One USB cable 6 1 2 ft 2 m long Rack handles with mounting hardware Power distribution box installed on UPS Terminal block communication terminals One plastic tower set Warnings safety instructions booklet and WEEE recycling sheet ISO 14001 comp...

Страница 18: ...reduces ventilation and heat dissipation shortening the service life of the unit Maintain an ambient temperature range of 0 C to 40 C 32 F to 104 F NOTE UPS operation in sustained temperatures outside the range of 15 C to 25 C 59 F to 77 F reduces battery life 5 2 Installing the Main Cabinet The S4KC may be installed as a tower configuration or in a rack depending on available space and use consid...

Страница 19: ... b Using the finger grips on the display panel gently pull and rotate 90 degrees clockwise and snap it back into position as shown in Figure 11 Operation and display panel rotated 90 degrees clockwise Figure 11 Rotate the operation and display panel c Replace the front metal bezel cover on the S4KC 5 Place the S4KC and any battery cabinets on the support bases Each S4KC requires two support assemb...

Страница 20: ...abinets into EIA310 D standard four post racks that are 18 32 in deep 457 813 mm The weight limit per pair of adjustable rack mounting brackets is 200 lb 91 kg Parts included Two rear bracket members two front bracket members two inner bracket members Sixteen M4 machine screws eight M4 locking hex nuts Eight M5 machine screws Tools needed for installation Phillips screwdriver 7 mm wrench The adjus...

Страница 21: ... member Make sure that the bracket assemblies are at the same mounting height on all four rack mounting rails M5 screws M5 screws Front rack mounting rails Figure 13 Installing the rear member and front member of each bracket assembly 4 Get eight M4 screws and eight M4 nuts from the hardware pack in this kit Each nut has a locking nylon insert that begins gripping the screw when it is halfway tigh...

Страница 22: ...Figure 15 Fastening the inner members 6 If available apply a bead of grease 1 in 25 mm long at four places inside the bottom curved tracks of the front members as shown in Figure 16 The grease will allow the equipment to slide into the bracket assemblies more easily UPS or battery cabinet Apply grease inside Apply grease Figure 16 Applying grease CAUTION Lifting equipment into the rack may be a tw...

Страница 23: ...rn flange of the front members you can use the four extra M5 screws provided in the kit to secure the equipment Otherwise the equipment should be secured to the front of the rack with four customer supplied fasteners 5 3 External Battery Cabinet Installation WARNING Risk of electric shock can cause injury or death Disconnect all local and remote electric power supplies before working with the UPS ...

Страница 24: ...tery cabinet breaker is in the Off position 7 Connect the supplied external battery cabinet cable to the rear of the external battery cabinet then to the rear of the UPS 8 Turn the external battery cabinet breaker to the On position 9 Press the On button on the front of the UPS for 4 seconds to return the unit to Inverter Mode 10 Verify the circuit breaker on the external battery cabinet is in the...

Страница 25: ...S4K4U6000C into maintenance bypass by pressing the Standby Manual Bypass button once hold it for about 2 seconds while the UPS is in Utility Ac Mode For help refer to 8 4 Put the S4KC in Manual Bypass 2 Loosen the captive screw over the maintenance bypass breaker see Figure 19 for the breaker s location 3 Turn the maintenance bypass breaker on NOTE The load is unprotected from disturbances in the ...

Страница 26: ...7 If removing a power distribution box carefully pull apart the power distribution box connector and the UPS connector Tabs slip into slots on UPS Extract screws at these places Pigtails removed for clarity Figure 20 Power distribution box removal from S4K6U10KC 5 4 3 Install the Power Distribution Box on S4K4U6000C Models 1 Align the connectors and press the power distribution box onto the UPS 2 ...

Страница 27: ...00C S4KPAD2 101C S4KPAD2 102C S4KPAD2 103C S4KPAD2 104C S4KPAD2 105C and S4KPAD2 106C fit S4K6U10KC The installer must provide an upstream branch circuit breaker The input circuit breaker on the distribution box and the output circuit breaker on the rear of the power distribution box disconnect all power between the main cabinet and the distribution box Models equipped with a manual bypass breaker...

Страница 28: ...ire Maximum Wire Accepted by Terminal Block Terminal Tightening Torque S4K4U6000C 30 A 10 AWG 4 mm2 8 AWG 6 mm2 20 in lb 2 26 N m S4K6U10KC 60 A 6 AWG 10 mm2 4 AWG 16 mm2 20 in lb 2 26 N m NOTES SolaHD recommends installing a UL489 approved breaker upstream of the unit The installer must provide circuit breaker protection according to local codes The utility disconnect should be within sight of th...

Страница 29: ...erter operation with a fixed output frequency of 50 or 60 Hz Set the Low Battery alarm time to a value of 2 to 30 minutes Enable Disable the Auto Battery Test Set the Auto Battery Test for 7 14 21 or 28 days Specify the number of external battery cabinets connected to the UPS to adjust the remaining backup time calcula tions reported by software products Modify the shutdown setting of the terminal...

Страница 30: ...larm Silence To silence alarms press this button for at least one second After the alarm is silenced the S4KC will reactivate the alarm system to alert of additional problems NOTE The Low Battery and Bypass reminder alarms CANNOT be silenced Manual Battery Test To initiate a manual battery test press the On button for at least one second while operating from utility power with no alarm conditions ...

Страница 31: ...sary shutdown procedures on connected loads before pressing this button twice 7 3 Load Level Indicators 4 Green 1 Amber The Load Level indicator is composed of five sets of LED bars that illuminate to indicate the relative load on the UPS output in 25 increments 5 The load level indicator will illuminate as shown in Figure 24 The Load Level indicators display the approximate electrical load placed...

Страница 32: ...r the automatic test to occur every 14 days this option is user configurable if utility power has not been interrupted Should the battery fail this test the red Fault indicator LED along with the A and C Diagnostic LEDs will illuminate and an alarm will sound refer to 11 0 Troubleshooting The remote test feature functions with MultiLink and can remotely initiate the battery test 0 20 Fully Charged...

Страница 33: ...Ac Input indicator Green On when the utility input power is normal off during utility failure flashing when utility power is outside the specifications Battery indicator Amber On when the battery is supplying power off when the battery is not supplying power Inverter indicator Green On when the inverter is supplying power off when the inverter is not supplying power flashing when utility power is ...

Страница 34: ...s are used verify that the battery cables are fully inserted in the sockets 5 Place the manual bypass breaker in the BYPASS position 6 Turn on the branch circuit disconnect to apply voltage to the input terminal block 7 Using a voltmeter verify the expected L1 N L2 voltage Refer to 12 0 Specifications Verify that the same voltages are measured at the output terminals The Bypass LED by the switch w...

Страница 35: ...tor 8 5 Shut Down the S4KC 1 Transfer the UPS to manual bypass by pressing the Standby Manual Bypass button once hold it for about 2 seconds If manual bypass is not available disregard the first step 2 Press the Standby Manual Bypass button twice within 4 seconds hold the button down for about 2 seconds each time to shut down the UPS 3 Power to the connected loads is now off 8 6 Disconnecting Inpu...

Страница 36: ...t history log Any Mode Shutdown can be operated locally or remotely Local Any Mode Shutdown can be performed by shorting the Pins in Set 3 Remote Any Mode Shutdown can be performed using a switch connected to the PINs in Set 3 and mounted at a remote location NOTES Use the options menu in the configuration program to set the Remote Power Off to either a NO or NC contact at the Any Mode Shutdown PI...

Страница 37: ...or Battery Mode Shutdown wiring must conform to all national regional and local wiring codes and laws This signal must last for 1 5 seconds or longer A Battery Shutdown signal will not cause an immediate shutdown It will start a two minute shutdown timer This timer cannot be stopped once triggered If the utility power returns during this countdown the S4KC will still shut down and must remain shut...

Страница 38: ...nfigured to coordinate shutdown across the network with other computers running MultiLink when you purchase a MultiLink License Kit For more information about the IntelliSlot SNMP Web Card and MultiLink License Kits visit our Web site www solahd com or contact your SolaHD representative 9 4 Remote Emergency Power Off The UPS is equipped with a Remote Emergency Power Off REPO connector The user mus...

Страница 39: ...n the part number and pricing of the appropriate replacement battery pack 10 1 1 Battery Replacement Procedures 1 Remove the two screws securing the front metal bezel 2 Slide the front metal bezel until the locking tabs release 3 Remove the front metal bezel from the UPS and set aside for reassembly 4 Remove the six screws on the battery door as shown in Figure 28 5 Set the battery door and all sc...

Страница 40: ...ck a new internal battery pack Take care not to damage the packaging Compare the new and old internal battery packs to make sure they are the same type and model If they are the same proceed with Step 7 if they are different stop and contact your SolaHD representative or SolaHD Technical Support immediately 9 Line up and slide in the new internal battery pack 10 Repeat Steps 6 and 7 if replacing b...

Страница 41: ... UPS is faulty Is the Fault Indicator on Is the UPS sounding an alarm Check whether the UPS is operating in Bypass Mode Normally the UPS operates in Normal Mode If it is operating in Bypass Mode stop and contact your local SolaHD representative or SolaHD Technical Support Check whether the battery is discharging When the utility input is normal the battery should not discharge If the UPS is operat...

Страница 42: ...the front grille covering the power module 2 Move the manual bypass breaker on the rear of the UPS to the bypass position this requires loosening the captive screw and sliding the bracket away from the manual bypass switch see Figure 7 3 Open the input circuit breaker on the rear of the UPS see Figure 7 4 Open the output circuit breaker on the rear of the UPS see Figure 7 5 Remove the top two fron...

Страница 43: ...ttery cables if used 15 Reattach both front cover grilles 16 Reattach the front metal bezels 17 Close the input circuit breaker on the rear of the UPS see Figure 7 18 Close the output circuit breaker on the rear of the UPS see Figure 7 19 Move the bypass breaker on the rear of the UPS back to the INVERTER position see Figure 7 20 Slide the bracket back next to the manual bypass breaker and tighten...

Страница 44: ... C D E Figure 32 Battery Level indicator Table 4 Indicator Descriptions Indicator Diagnosis Audible Alarm A E On bypass from output overload Half second beep every half second A On bypass due to overtemperature condition 1 second beep every 4 seconds B On bypass due to dc bus overvoltage 1 second beep every 4 seconds C On bypass due to dc dc power supply failure 1 second beep every 4 seconds D PFC...

Страница 45: ...n audible alarm will sound in conjunction with the visual indicators to indicate a change in UPS operating status The audible alarm will sound as described in Table 5 Table 5 Audible Alarm Descriptions Condition Alarm Battery discharge Half second beep every 10 seconds Low battery Two half second beeps every 5 seconds UPS fault load on bypass 1 second beep every 4 seconds UPS fault no power to loa...

Страница 46: ...age is within acceptable limits for the UPS UPS has reduced battery backup time Batteries are not fully charged Keep the UPS plugged in continuously for at least 24 hours to recharge the batteries UPS is overloaded Check Load Level indicator and reduce the load on the UPS Batteries may not be able to hold a full charge due to age Replace the batteries Contact your SolaHD representative or SolaHD T...

Страница 47: ...l Support Fault indicator and Diagnostic A and B indicators are illuminated continuous alarm sounds UPS failure includes dual fan failure single fan failure under certain condi tions and battery charger failure Ensure fan is not blocked up If the fault is not resolved contact SolaHD Technical Support for assistance Ac Input indicator is flashing UPS detected a line to neutral reversal or a loss of...

Страница 48: ...ication of alternating current Restrictions for L N voltage other than 120 V ac Factory Default L1 N L2 N V ac 120 V ac nominal User Configurable L1 N L2 N V ac 100 110 115 120 127 V ac Can be modified with configuration program Input Frequency w o Battery Operation 40 70 Hz Input Power Connection Hardwire terminal block 3W G L L N G L1 N L2 N Maximum Allowable V ac 150 V ac output ac parameters F...

Страница 49: ... see Table 8 for operating temperature parameters Storage Temperature 15 C to 50 C 5 F to 122 F Relative Humidity 0 to 95 non condensing Operating Elevation Up to 10 000 ft 3 000 m at 40 C 104 F without derating Audible Noise 55 dBA 3 2 ft 1 m rear 50 dBA 3 2 ft 1 m front sides agency Safety UL1778 cUL Listed suitable for computer room applications RFI EMI FCC Part 15 Subpart B Class A FCC Class A...

Страница 50: ... regulated non spillable flame retardant lead acid Qty x V x Rating 2 x 6 x 12 V x 9 0 Ah 2 x 12 x 12 V x 9 0 Ah Battery Mfr Part Number Yuasa REW 45 12 Backup Time See Table 13 Recharge Time 3 hours to 90 capacity after full discharge into 100 load environmental requirements Operating Temperature 0 C to 40 C 32 F to 104 F Storage Temperature 15 C to 50 C 5 F to 122 F Relative Humidity 0 to 95 non...

Страница 51: ... 2 50 0 44 1 20 0 Battery parameters Type Valve regulated non spillable flame retardant lead acid Qty x V x Rating 2 x 6 x 12 V x 9 0 Ah 2 x 12 x 12 V x 9 0 Ah Battery Mfr Part Number Yuasa REW 45 12 Backup Time See Table 13 environmental requirements Operating Temperature 0 C to 40 C 32 F to 104 F Storage Temperature 15 C to 50 C 5 F to 122 F Relative Humidity 0 to 95 non condensing Operating Ele...

Страница 52: ...ock 3W G L L N G 1 L14 30R on a 300 mm cord 1 L6 30P Output Power Connections Hardwire terminal block 3W G L L N G 4 5 20R 1 L14 30 1 L6 30R 2 5 20R 2 L6 20R 4 5 20R 2 L6 30 4 L5 20R 2 L5 30R 4 L5 20R 2 L6 30R 4 L6 20R 2 L6 20R 2 L6 30R Table 12 Power Distribution Specifications for S4K6U10KC Parameters Model Number S4KPAD2 101C S4KPAD2 102C S4KPAD2 103C S4KPAD2 104C S4KPAD2 105C S4KPAD2 106C dime...

Страница 53: ...8 80 5 5 7 90 4 5 6 100 4 4 5 Internal battery 1 external battery cabinet 30 53 60 40 38 39 50 29 32 60 24 25 70 20 21 80 16 18 90 14 16 100 12 13 Internal battery 2 external battery cabinets 30 86 92 40 72 70 50 48 52 60 41 41 70 35 34 80 28 29 90 24 26 100 21 23 Internal battery 3 external battery cabinets 30 124 125 40 86 90 50 72 72 60 54 60 70 47 47 80 38 39 90 34 35 100 30 32 ...

Страница 54: ...ammed to learn from a full battery discharge and then modify the estimated backup time for the measured battery capacity This can improve accuracy and compensate for aging batteries or batteries that operate at different ambient temperatures The UPS will update the anticipated backup time calculation only under certain conditions The UPS must have a steady load that is greater than 20 The UPS must...

Страница 55: ...n Warranty 13 1 Product Registration To register your product for updates and information on service and support visit our Web site at http www solahd com support registration htm 13 2 Warranty Information Please see the Terms Conditions of Sale ...

Страница 56: ...SolaHD U S 800 377 4384 International 847 268 6000 www solahd com P N A272 225 Rev 1 07 21 10 ...

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