13
WARRANTY
Other Manufactures of Components
Some of the components of our equipment carry their own manufacturer’s warran-
ties which supersede SoftWash Systems expressed warranties. A partial list of those
components are but not limited to:
Hose Reels
Pumps
Switches
Breakers
The owner of the SoftWash Systems equipment will need to contact that manufac-
turer directly, for all other than the pumps, see “Pump Warranty Procedures” below.
For help identifying the correct manufacturer, please call SoftWash Systems Cus-
tomer Service at
855-763-8669
.
Proper Care
Discussed in this Owner’s Manual are procedures for caring for and cleaning your
equipment daily. It is required that your equipment be flushed internally daily and
washed externally with Final Wash in order to keep your warranty in force. If Soft-
Wash Systems finds that you are not performing the correct end of day procedure on
your equipment we may deny your warranty claim.
Technical Support
With the purchase of your equipment, SoftWash Systems will provide you with
6
Months FREE Technical Support
via phone, which begins when you receive your
equipment. After 6 months, if you are a member of the SoftWash Systems Network,
you will continue to receive free Technical Support over the phone.
If you are not a member of the SoftWash Systems Network, all Technical Support
calls will be timed and you will be charged a Technical Support Service Fee, which is
an hourly rate that we prorate to the closest 15-minute increment.
Please ask your Shield Support Agent for the current Technical Support Service Fee.
