15
Troubleshooting
• Disconnect the unit from the electrical power supply before carrying out maintenance on the machine or when checking that
its parts are in proper working order.
• To avoid unnecessary hassles, consult the following table before contacting customer service with any mechanical issues.
Problems
Possible Cause
Possible Solution
Machine refuses
to start
•
Power failure/machine not
plugged into a working receptacle.
•
Defective socket.
•
Fuse has blown.
•
Defective extension cord.
•
Check to make sure machine is plugged into
a working outlet.
•
Check the power cord and reset the GFCI.
Try a different outlet.
• Replace fuse. Switch off any other machines
that are using the same circuit.
• Try the unit without an extension cord.
•
Check the hoses and connections are airtight.
• Clean or replace valves/seals.
• Please call the Snow Joe
®
+ Sun Joe
®
customer
service center at 1-866-SNOWJOE (1-866-766-9563)
for assistance.
• Replace fuse. Switch off other machines using
the same circuit.
•
Check that the mains voltage corresponds to
specification on the model
label.
•
Let the washer cool down for 5 minutes, then restart.
•
Clean the nozzle.
• Allow machine to run by holding the trigger until
regular working pressure resumes.
• Check that the water supply corresponds to the
specifications required.
•
WARNING! Avoid using long, thin hoses
(minimum 1/2 in. diameter).
•
Clean the nozzle.
• Clean the water inlet filter.
• Straighten out the hose to remove any kinks/blockages.
• Please call the Snow Joe
®
+ Sun Joe
®
customer
service center at 1-866-SNOWJOE (1-866-766-9563)
for assistance.
•
Wait for pump/hoses or accessories to thaw.
•
Connect inlet water.
• Clean the water inlet filter.
•
Clean the nozzle.
•
Pump sucking air.
•
Valves dirty, worn out, or stuck.
•
Pump seals worn out.
•
Fuse has blown.
•
Incorrect mains voltage.
•
Thermal sensor activated.
•
Nozzle partially blocked.
•
Air in inlet hose.
•
Inadequate supply of mains water.
•
Nozzle partially blocked.
• Water filter blocked.
•
Hose kinked.
•
Pump/spray gun is leaking.
•
Trigger mechanism is broken.
•
Pump/hoses or accessories frozen.
•
No water supply.
• Water inlet filter blocked.
• Nozzle blocked.
Fluctuating pressure
Machine stops
Machine pulsating
Machine often starts
and stops by itself
Machine starts, but
no water comes out
