13
Troubleshooting
•
Disconnect the unit from the electrical power supply before carrying out maintenance on the machine or when checking that
its parts are in proper working order.
•
To avoid unnecessary hassles, consult the following table before contacting customer service with any mechanical issues.
Problems
Possible Cause
Possible Solution
Machine
refuses
to start
•
Power failure/machine
not plugged into a
working receptacle.
•
Defective socket.
•
Tripped circuit breaker.
•
Check to make sure machine is
plugged into a working outlet.
•
Check the power cord and reset the
GFCI. Try a different outlet.
•
Switch off any other machines that
are using the same circuit.
Fluctuating
pressure
•
Pump sucking air.
•
Valves dirty, worn
out, or stuck.
•
Pump seals worn out.
•
Check the hoses and connections are airtight.
•
Clean or replace valves/seals.
•
Please call the Snow Joe
®
+ Sun Joe
®
customer service
center at 1-866-SNOWJOE (1-866-766-9563) for assistance.
Machine
stops
•
Incorrect mains voltage.
•
Thermal sensor activated.
•
Nozzle partially blocked.
•
Check that the mains voltage corresponds
to specification on the model tag.
•
Let the washer cool down for 5 minutes, then restart.
•
Clean the nozzle.
Machine
pulsating
•
Air in inlet hose.
•
Inadequate supply
of water.
•
Nozzle partially blocked.
•
Water filter blocked.
•
Hose kinked.
•
Allow machine to run by holding the trigger
until regular working pressure resumes.
•
Check that the water supply corresponds
to the specifications required.
•
WARNING! Avoid using long, thin hoses
(minimum 1/2 in. diameter).
•
Clean the nozzle.
•
Clean the water inlet filter.
•
Straighten out the hose to remove any kinks/blockages.
Machine often
starts and
stops by itself
•
Pump/spray gun is leaking.
•
Trigger mechanism
is broken.
•
Please call the Snow Joe
®
+ Sun Joe
®
customer service
center at 1-866-SNOWJOE (1-866-766-9563) for assistance.
Machine
starts, but
no water
comes out
•
Pump/hoses or
accessories frozen.
•
No water supply.
•
Water inlet filter blocked.
•
Nozzle blocked.
•
Wait for pump/hoses or accessories to thaw.
•
Connect inlet water.
•
Clean the water inlet filter.
•
Clean the nozzle.
