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6. Troubleshooting
If you are having trouble with this product, please check the following troubleshooting information before requesting servicing.
Contact Snooper Technical Support only if the problem persists after implementing the measures described below.
Problem
Solution
Video recordings are not being saved to the microSD
card.
• Remove the microSD card and try inserting it again.
The Snooper is unable to read the memory card.
• Format the microSD card and try again.
• If the microSD card is old (expired), replace it with a new one.
What happens if the microSD card becomes full?
• Existing recording data are overwritten with new data, starting
with the oldest.
The recordings have poor picture quality.
• Check to see if the protective film has been removed from the
camera lens.
• Check to see if the camera lens is dirty.
• Check to see if the windshield is dirty or has obstacles such as
dark tinting.
The DVR is not working.
• Check the power connection.
• Check to see if you are using an original power cable from the
manufacturer.
• For further assistance and troubleshooting, please call Snooper Technical on 01928 579579.
Note
