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AVN9010/20 V105.15
Troubleshooting Downloads
If you are having any difficulty in performing a download onto the unit it is advisable to refer to the checklist in Section A first before
contacting us.
If you are still unable to perform a download after following all of this checklist then please send an email to [email protected]
stating the nature of your difficulty. To expedite your enquiry please supply as much detail as possible including your contact details,
AVN S9010/20 serial number, PC operating system, error codes and any other relevant information. One of our technicians will reply
as soon as possible.
Alternatively you can contact our Technical Helpline on 0333 240 1000 during office hours and select Option 3.
This troubleshooting guide is in two sections; Section A is in the form of a checklist that will assist you with resolving
common download problems. Section B consists of a few possible reasons and possible solutions to error messages that may
be displayed by the operating system or the software whilst you are trying to perform a download.
SECTION A
1. Have you registered the unit?
You will not be able to download the database unless AVN S9010/20 is registered. If the unit has not been registered, a message will
appear on the software informing you that the device is not enabled. Please register online at www.snooperneo.co.uk.
2. What operating system are you using on your computer?
Snooper download software will only work on the following Windows operating systems:
Windows Vista, Windows 7and Windows 8.
The software will not work on Windows 95, 98, 98SE, Millennium, Windows 2000 and Windows XP; Apple Macintosh operating
systems are not supported.
To determine which operating system you have on your computer:
Right click on the ‘My Computer’ icon on your desktop and select ‘Properties’ from the drop down menu.
When the ‘System Properties’ dialogue box opens, the ‘General’ tab is selected by default. Under the heading of ‘System’ the
operating system is displayed.
If you do not have a ‘My Computer’ icon on your desktop you can find this information by going to the ‘Control Panel’ and
double left clicking the ‘System’ icon. The ‘System Properties’ window will then be displayed as outlined in ‘b’ above.
3. Is the MicroSD card reader supplied with AVN S9010/20 connected correctly?
Please make sure the card reader has a secure connection to the PC and is fully plugged in.
4. Have you installed Speed Camera or map download software onto your PC?
If you have not installed the speed camera or map update software you will not be able to perform a updates to AVN S9010/20.
Once the software is installed there will be a new icon in your system tray, desktop. The icon is similar to this
Please check to see if you have the latest version of the software by visiting http://www.snooperneo.co.uk/software.cfm. To check
what speed camera updater or map download software version you have, double left click the software icon on your desktop, look
at the top of the window that opens and you will see the version number in brackets.
5. Have you connected the computer to the internet?
The software has to download files directly from our server and this can only be done if an internet connection is present.
Therefore make sure that your PC is connected to the internet before you begin to download the data to AVN S9010/20.
AVN S9010/9020 V1 06/15 UK
